Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 56
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 56 Reviews
Niyati Parikh   –  
United States US
Visited: September 2025 Reviewed: Nov 22, 2025

Email Niyati Parikh  |  35-50 years of age  |  Experience level: first safari

Great experience
5/5

Definitely recommend , it was very well organized and our tour guide was great

David and Meg, Idaho USA   –  
United States US
Visited: October 2025 Reviewed: Nov 19, 2025

Email David and Meg, Idaho USA  |  65+ years of age  |  Experience level: first safari

Everything we wanted, with lots of extras! Thanks, Levis.
5/5

Thank you, Hallmark Travel Planners – Levis- for a fabulous Safari Vacation. As you know, we were nervous to use an online travel agency, but your certifications, experience, emails, and phone calls helped us secure a safe transfer of funds, and confidence in using your African owned, African managed company. The itinerary you planned for us was everything we wanted it to be, with lots of extras.
Based upon what we wanted to see, you packaged several of your tours together for us. The two drivers you chose for us were Wonderful! Richard in Kenya, and Fred in Tanzania, rate as the Best Drivers Ever! Their passion for the park and animals was obvious every day. They obviously were alert constantly to our safety, while at the same time they knew how to find and identify animal, birds, plants, history, geography, and trivia. Truly, we could almost adopt them and make them part of our family.
One word applies to all the accommodations you chose for us: WoW!
Zebra Plains Royal Mara Camp at Masai Mara.
Luxury View Safari Camp in Serengeti.
Baobab Tarangire Camp.
Farm of Dreams Lodge near Lake Manyara.
Neptune Pwani Beach Resort in Zanzibar.
We are so glad you suggested we increase our budget in order to allow these accommodations. They were a fun, beautiful, unexpected luxury at the end of a dusty day. All of them served wonderful hot food, some buffet, some made-to-order. The beds were comfortable. The spacious rooms sparkled with clean linens, clever bathrooms, and beautiful décor. We really enjoyed each location, especially the tented camps.
For others that may read this review, we asked for a 3 week visit to Africa. We made it somewhat complicated by wanting to visit Victoria Falls before a Safari in the Masai Mara, Serengeti, Ngorongoro, Tarangire, and Lake Manyara. Those sites are 3,000 km apart, so we spent a total of 5 ½ days on transfers by either road trip or air. Even though each individual road trip was 4-6 hours, it was interesting because of the peek at Africa towns and culture. We spent a total of 7 full days on Safari in the several parks, and 3 full days at the beach resort in Zanzibar. We toured Victoria Falls by helicopter, floated in a balloon over the Serengeti, and ate dinner on a sunset cruise watching elephants play in the water. The only thing we would eliminate is the overnight at Lake Victoria. We thought there would be an opportunity for bird watching, but it wasn’t what we expected. The Serenity on the Lake Lodge, however, was fabulous with an amazing garden setting, so the detour still added value to our total trip. One thing that made our travels simple was that almost everything was reserved and prepaid through Hallmark Travel Planners. This arrangement eliminated stress about credit cards, reservations, overbooking, and details. We just trusted the process, and step by step, there was someone to direct us to the next step of our adventure. Levis gave us a heads up, and detailed list of the cash we would need for various cash-only expenditures like border crossings and fees. We also used online advice about other cash requirements such as tipping, although we wish we had planned for the high end of those budgets. Each hotel and driver exceeded every standard of service in every way.
Our vehicle was a custom built Safari Jeep. The roof was raised each day in the parks so we could stand up to view the animals and scenery. We traveled with all the windows open for maximum air and view, and contended with very little dust. Of course, we were there in late October 2025. The grass was short. The views were long. The animals were everywhere. The other tourists were few and far between. The jeep had six seats, but we were the only two passengers. Truly, this is the way to go. It may cost a bit more than a group tour, but the autonomy is worth every penny.
What did we see on Safari? Thousands upon thousands of animals: Lions. Cheetah. Leopard. Rhino. Elephants. Giraffe. Zebra. Wildebeest. Wart Hog. Baboons. Monkeys. Hippos. Crocodiles. Endless four footed “Bovidae”. Please note, in October, we had very few insects.
We added more than 40 different bird types to our Life Time Bird List, including a Schalow’s Turaco.
Did we have any gliches on our journey? Well, of course. That is part of Life and Travel.
Every gliche, however, has a solution. When our luggage failed to arrive at 2 am in Nairobi, Levis met us at the airport the next day, ready with several solutions. Also, when the hot water failed to heat at one of the tent camps, the staff was immediately attentive to the problem. When air travel was delayed, the hotel staff was ready to re-admit us for extra nights if necessary. Thank you to everyone for excellent service.
We highly recommend for other travelers to plan their Africa visit using Hallmark Travel Planners.

Sidney & Everlyne   –  
Kenya KE
Visited: May 2025 Reviewed: Sep 2, 2025

Email Sidney & Everlyne  |  65+ years of age  |  Experience level: over 5 safaris

Hallmark were well planned & organised everything was perfect. Safari guide excellent & safe driver
5/5


Hello Levis. Thanks for organizing the trip. everything went to plan, tented accommodation was fantastic. food particularly at Ashnil was excellent, as was service from staff who were very good helping me with wheelchair. This is our 4th Safari with Hallmark.

The accessibility at all lodges was excellent and staff helpful, We were impressed with the facilities for guests with limited mobility at all lodges. Thanks for organising the birthday surprise all went well we celebrated. Also many thanks for the wedding anniversary cake, we were both overwhelmed and so surprised by the celebration. The wildlife was great, especially Sweetwater and Nakuru, We saw lions 4 times including a kill, very rare.

We also saw Cheaters, very rare but missed out on Leopard, Felix did a great job too!, very experienced & knowledgeable game spotter and good, safe driver.
All for now, keep in touch......., Sidney & Everlyne

Ekta   –  
United States US
Visited: January 2025 Reviewed: Feb 7, 2025

Email Ekta  |  35-50 years of age  |  Experience level: first safari

Great itinerary
5/5

Fantastic company, great accommodation selection, great driver and service.

David Cummings   –  
United States US
Visited: June 2024 Reviewed: Jan 28, 2025

Email David Cummings  |  65+ years of age  |  Experience level: first safari

Very thorough and each item was delivered as promised
5/5

Our travel advisor was Levis. He was a good communicator and set us up with a fantastic itinerary. He came to meet us in Nairobi and provided us documents and guidance. All of the guides were excellent and took perfect care of us. Each location could have been a separate trip by itself. We were exposed to some comforts, some more modest locations and the realties of life in the 4 countries we visited. But most of all, a full measure of real African adventure. The guides worked hard to get us to the animals, and we saw everything, including the big 5. When we had an inquiry, Levis responded and took care of us. Comparing prices with other agencies, and very expensive African trips taken by friends of ours, we were very pleased with the bargain. Our money's worth for sure. We would recommend Hallmark Travel Planners and Levis, and would use their services again. They delivered what they promised, and everything was on time.

Teresa Dehnel   –  
United States US
Visited: September 2024 Reviewed: Nov 6, 2024

Email Teresa Dehnel  |  50-65 years of age  |  Experience level: first safari

AWESOME TRIP!
5/5

Hallmark did a great job planning our private tour trip. They listened to and planned everything we wanted to see and do. Levi responded to our questions quickly.
There was always someone waiting at the airports for us. All tour guides/drivers were awesome. Very knowledgeable and friendly. They went above and beyond to help us find all of the animals we wanted to see. The places we stayed at were really nice and accommodating.
I would highly recommend Hallmark if you are thinking of going to Africa!

Francis Loriente   –  
Australia AU
Visited: August 2024 Reviewed: Sep 23, 2024

Email Francis Loriente  |  50-65 years of age  |  Experience level: 2-5 safaris

Fabulous organisation that delivers what they promise
5/5

I can’t speak highly enough of this organisation. We did a 13 day private tour encompassing Rwanda, Uganda, Kenya and Tanzania which was fabulous. They had a tour that roughly met my needs which they allowed me to modify to include locations that I wanted to see.

From the start, Levis was very easy to deal with. He was responsive to all requests and nothing appeared too much of a problem. The itinerary that Levis put together was comprehensive and everything he promised was delivered. The guides/drivers were all professional, friendly and knowledgeable and their safari vehicles were very comfortable. They clearly knew their way around the national/safari parks.

The accommodation was all of a very high standard (apart from one hotel in Rwanda which although rating very highly on TripAdvisor did not meet the standard of the others). The others were all first class!

The thing that impressed me the most was the care for our wellbeing. There was some civil unrest in Nairobi at the time of our visit, and Levis kept his ear to the ground and re-jigged our itinerary slightly to keep us out of harms way. When he heard there would be a massive protest that would block roads and potentially impact our ability to get our flight home he changed things around to avoid any impacts. For this I am very thankful.

I would gladly utilise Hallmark Travel Planners again and would highly recommend them to anyone wanting to plan an African adventure.

Ken Nicholls   –  
Mexico MX
Visited: April 2024 Reviewed: May 11, 2024

Email Ken Nicholls  |  65+ years of age  |  Experience level: over 5 safaris

Well organized with good communication
5/5

We chose to do a 12 day Kenya and Tanzania safari trip using aircraft transfers where possible.
This was very successful with all flights being on time giving us greater safari time. The border transfer was handled by a guide that met us at the Kenya airfield,assisted us at the border and drove us to the Tanzania airstrip.
Thank you to all involved.

Roxane   –  
United States US
Visited: January 2024 Reviewed: Jan 24, 2024

Email Roxane  |  65+ years of age  |  Experience level: first safari

Easy and fabulous
5/5

We decided on a last minute (a little over 1 month) safari trip. From the moment we landed until our departure airport, all the details were covered. We traveled Victoria Falls, Masai Mara, Serengeti, Ngorongoro, Lake Manyara, and finished with a day hike on Kilimanjaro. Our guides were courteous, safety minded, and unbelievably knowledgeable. Richard and Ray always had an answer for every question. Trip of a lifetime.

Emily Mininger   –  
Canada CA
Visited: December 2023 Reviewed: Jan 4, 2024

Email Emily Mininger  |  20-35 years of age  |  Experience level: first safari

Memorable adventures in and around Nairobi
5/5

We booked through Hallmark Travel Planners for two day trips around Nairobi - one to hike Mount Logonot and one to Hell's Gate and Lake Navaisha. We had a wonderful experience both times - our driver Maklus was adept at skillfully driving to and from Nairobi and our guide Gabriel was incredibly knowledgeable, friendly, caring and patient. Some of us were recovering from some illness before our Hell's Gate tour and Hallmark & our guides were very accommodating and flexible, changing our schedule to let us still see much of what we had intended, but in a less physically taxing way.

Thank you to Hallmark, Gabriel, and Maklus for some wonderful adventures! I would definitely book with them again - everything was taken care of and went very smoothly, and the itineraries were well thought out and enjoyable.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 56
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1
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