Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 48
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 48 Reviews
Roxane   –  
United States US
Visited: January 2024 Reviewed: Jan 24, 2024

Email Roxane  |  65+ years of age  |  Experience level: first safari

Easy and fabulous
5/5

We decided on a last minute (a little over 1 month) safari trip. From the moment we landed until our departure airport, all the details were covered. We traveled Victoria Falls, Masai Mara, Serengeti, Ngorongoro, Lake Manyara, and finished with a day hike on Kilimanjaro. Our guides were courteous, safety minded, and unbelievably knowledgeable. Richard and Ray always had an answer for every question. Trip of a lifetime.

Emily Mininger   –  
Canada CA
Visited: December 2023 Reviewed: Jan 4, 2024

Email Emily Mininger  |  20-35 years of age  |  Experience level: first safari

Memorable adventures in and around Nairobi
5/5

We booked through Hallmark Travel Planners for two day trips around Nairobi - one to hike Mount Logonot and one to Hell's Gate and Lake Navaisha. We had a wonderful experience both times - our driver Maklus was adept at skillfully driving to and from Nairobi and our guide Gabriel was incredibly knowledgeable, friendly, caring and patient. Some of us were recovering from some illness before our Hell's Gate tour and Hallmark & our guides were very accommodating and flexible, changing our schedule to let us still see much of what we had intended, but in a less physically taxing way.

Thank you to Hallmark, Gabriel, and Maklus for some wonderful adventures! I would definitely book with them again - everything was taken care of and went very smoothly, and the itineraries were well thought out and enjoyable.

Lucy   –  
Germany DE
Visited: September 2023 Reviewed: Sep 9, 2023

Email Lucy  |  35-50 years of age  |  Experience level: 2-5 safaris

Safe, reliable, professional and able to deal with all challenges
5/5

Our guide Thomas,amazing driver brought us safe and sound from Nairobi to Amboselli. Traffic, roads and driving techniques very different in Kenja to what we are accustomed to however Thomas was the best man for the job. We broke down however Thomas was amazing in organising a mechanic and had the fuel pipe repaired in a very reasonable time with us all staying calm. Amazing landscape view in Amboselli, amazing wildlife, amazing resort for a break, simply out of this world.
Reliable, professional, safety first, well organised. Thank you!

LaToya   –  
United States US
Visited: June 2023 Reviewed: Jul 24, 2023

Email LaToya  |  35-50 years of age  |  Experience level: first safari

Very helpful and knowledgeable
5/5

Hallmark travel was a breeze to work with from my initial request all the way up until we arrived in Kenya. Our guides arrived on time and got us to our Safari on time despite a serious traffic jam. It was impressive how they worked with the people in town to get us around the traffic and back on track. Our guides had answers to all of our questions and were very knowledgeable. We also received nice gifts from the company which was a nice surprise.

Borisster   –  
United States US
Visited: June 2023 Reviewed: Jul 11, 2023

Email Borisster  |  50-65 years of age  |  Experience level: 2-5 safaris

Successful 38 day trip to Africa! Reliable, honest and all around experts on Africa travel!
5/5

I didn't make it easy for Hallmark, as I wanted a 38 day trip for our family that included culture, animals, history, etc. But Levis worked many days and nights with me to meet all my goals as we went back and forth on the phone and emails ironing out the best places to visit or skip. He was very patient with my complicated and unique requests and never gave up. What made it really all possible is that Levis knew every location so well, I never could stump him...any time I asked about visiting somewhere he would tell me the pros and cons and honestly tell me whether it was worth it or suggest an alternative. He knows all these countries so well and you can tell he's visited and researched every tourist spot.

We had a great time visiting 4 countries (Kenya, Tanzania, Rwanda and Uganda) and everyone in the family was happy with the trip. In Kenya, Hallmark uses their own car/driver, so we had Richard who knew everything about the areas we visited. He kept the car clean and safe each day, helped us find what we needed at stores and was always happy to help us even as we tried to find local food at the local markets where tourists never go. He even took us to his house since it was on the way, and we got to hang out with his wife and kids...how nice is that? Afterwards he kept in touch and asked how our trip was going.

The rest of the trip was in other countries with Hallmark's partners. I was very impressed at how we got to see everything on the itinerary even as we kept switching drivers in every country, nothing got lost. The handoffs country to country were very smooth, Levis gave me contact info for each driver, so I could always contact them in advance on Whatsapp. Levis was always in touch and whenever I had a question or some new spur of the moment request, he would try to help me.

This is a very personal company...when we arrived to start our trip in Nairobi, Levis even met us at the airport, and then the following night took us out to Carnivore along with his wife, so we could talk about daily life and business.

I highly recommend you work with Hallmark and Levis if you want honest expertise to plan your trip and top quality execution to make it happen successfully. Hallmark made our trip a complete success!

Spb   –  
United States US
Visited: May 2023 Reviewed: May 31, 2023

Email Spb  |  50-65 years of age  |  Experience level: 2-5 safaris

Kenya and Rwanda safari
5/5

May 2023
We just returned from a 12 days Kenya Safari and Rwanda Gorillas tour. From the very start of planning, Levis was prompt and very detail oriented in his suggestions for our itinerary. From the time that we landed in Nairobi, our guide Richard was there with us while we were in Kenya. He drove us to 4 different parks in Kenya: Amboseli park, Aberdare park, Lake Nakuru and finally the Masai Mara. In each park he drove us around on Safari. We saw all of the big 5 and hundreds of other animals. The highlights were seeing two separate lion prides hunting prey and having a leopard walk within feet of our vehicle. Richard was extremely pleasant and prompt and was very skilled in finding animals and providing information regarding points of interest. We then flew to Rwanda and were picked up by Max. We visited the Genocide Memorial in Kigali and then were driven to Volcanos National Park. We had a great trek to visit the mountain gorillas the next day. We spent a wonderful hour with a family of 18 gorillas.
Our accommodations were top notch and we were treated wonderfully. We were very happy with Hallmark Travel Planners and Levis in planning and implementing a great trip

Nicole Bottomley   –  
United Kingdom UK
Visited: February 2023 Reviewed: Apr 28, 2023

Email Nicole Bottomley  |  20-35 years of age  |  Experience level: over 5 safaris

Wonderful!
5/5

From the very start, Levis was professional and super accommodating to what plans we had envisioned for our Kenyan trip.
Our driver Sidney was friendly, knowledgeable and we really had the best experience with hallmark safari’s would 110% recommend and use them again!
Thanks guys!

Josh   –  
United States US
Visited: July 2022 Reviewed: Sep 9, 2022

Email Josh  |  35-50 years of age  |  Experience level: first safari

Levis was amazing to work with from start to finish. Great attention to detail and timely responses.
5/5

We worked with Levis at Hallmark Travel Planners for a family vacation to Tanzania. He was very quick to respond and gave us several options to work with based on time, budget and location. We had an amazing experience and would highly recommend them.

Chris Van Anne   –  
United States US
Visited: August 2022 Reviewed: Aug 24, 2022

Email Chris Van Anne  |  50-65 years of age  |  Experience level: first safari

Hallmark Travel Planners is professional, knowledgeable, service oriented, friendly and world class
5/5

Levis from Hallmark Travel Planners was our key contact. We started our planning with Levis ~3 years ago and due to COVID, our trip was delayed. Levis (and his team) are truly world class, were timely with all our questions via email and were extremely friendly & service oriented. When you begin the daunting process of selecting the travel company you want to work with, it was not easy and after significant online research...my wife and I decided on Hallmark. We could not be more pleased! Our 3 week trip to Egypt, Rwanda and Kenya was truly magical. All small details were executed on flawlessly and we highly recommend Hallmark Travel Planner! If you are looking for a personalized experience with top notch attention to detail, Levis is your guy. Levis was always very open and honest with us, and shared all the needed details to assist our planning. He helped us better understand all the COVID policies for each country, process to follow to secure our visas and all other required travel documents. My wife and I really value the service Levis provided and his insight greatly brought us a "peace of mind" in knowing we had a true partner helping us plan our trip, not simply a vendor who was checking the box and taking our money. Levis proactively offered supplemental info to help us plan, listened to all our needs and then helped us design the trip that matched our "trip of a lifetime!". Simply a wonderful experience and we highly recommend Levis and Hallmark Travel Planners. Chris & Liz Van Anne from Colorado, USA

Dorothy Smay   –  
United States US
Visited: June 2022 Reviewed: Jul 4, 2022

Email Dorothy Smay  |  65+ years of age  |  Experience level: over 5 safaris

A 50th Wedding Anniversary Dream Come True!
5/5

This was one of the best vacations we ever had and we have been on quite a few in our lives. The guides were excellent, the itineray was perfectly planned and the places we visited and stayed were memorable. The food was delicious and we have absolutely no complaints at all. We just have praise, praise, praise for such a remarkable experience. We were treated like royalty from the moment we stepped out of the airport. The skilled drivers always kept us safe and provided water for us daily. They even took us shopping, since we had trouble with our luggage, which was not at all any fault of this tour company. In fact, they went out of their way to keep checking the airport to see if our luggage ever arrived late. This tour company is so concerned about every detail and they make our journey so personal and private. We picked the dates and the length of time we wanted to spend in each country and they planned the rest. When you read the words....You dream it, They plan it, and You live it....that is the absolute truth. We cannot say enough about this vacation, but we know we will remember it, all the animals we saw, and the fantastic people we met for the rest of our lives. God bless all of you and thank you all from the bottom of our hearts. You all made our 50th anniversary the Best Ever!

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 48
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1
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