Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 54
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 63 Reviews
Sidney & Everlyne   –  
Kenya KE
Visited: May 2025 Reviewed: Sep 2, 2025

Email Sidney & Everlyne  |  65+ years of age  |  Experience level: over 5 safaris

Hallmark were well planned & organised everything was perfect. Safari guide excellent & safe driver
5/5


Hello Levis. Thanks for organizing the trip. everything went to plan, tented accommodation was fantastic. food particularly at Ashnil was excellent, as was service from staff who were very good helping me with wheelchair. This is our 4th Safari with Hallmark.

The accessibility at all lodges was excellent and staff helpful, We were impressed with the facilities for guests with limited mobility at all lodges. Thanks for organising the birthday surprise all went well we celebrated. Also many thanks for the wedding anniversary cake, we were both overwhelmed and so surprised by the celebration. The wildlife was great, especially Sweetwater and Nakuru, We saw lions 4 times including a kill, very rare.

We also saw Cheaters, very rare but missed out on Leopard, Felix did a great job too!, very experienced & knowledgeable game spotter and good, safe driver.
All for now, keep in touch......., Sidney & Everlyne

Ekta   –  
United States US
Visited: January 2025 Reviewed: Feb 7, 2025

Email Ekta  |  35-50 years of age  |  Experience level: first safari

Great itinerary
5/5

Fantastic company, great accommodation selection, great driver and service.

David Cummings   –  
United States US
Visited: June 2024 Reviewed: Jan 28, 2025

Email David Cummings  |  65+ years of age  |  Experience level: first safari

Very thorough and each item was delivered as promised
5/5

Our travel advisor was Levis. He was a good communicator and set us up with a fantastic itinerary. He came to meet us in Nairobi and provided us documents and guidance. All of the guides were excellent and took perfect care of us. Each location could have been a separate trip by itself. We were exposed to some comforts, some more modest locations and the realties of life in the 4 countries we visited. But most of all, a full measure of real African adventure. The guides worked hard to get us to the animals, and we saw everything, including the big 5. When we had an inquiry, Levis responded and took care of us. Comparing prices with other agencies, and very expensive African trips taken by friends of ours, we were very pleased with the bargain. Our money's worth for sure. We would recommend Hallmark Travel Planners and Levis, and would use their services again. They delivered what they promised, and everything was on time.

Teresa Dehnel   –  
United States US
Visited: September 2024 Reviewed: Nov 6, 2024

Email Teresa Dehnel  |  50-65 years of age  |  Experience level: first safari

AWESOME TRIP!
5/5

Hallmark did a great job planning our private tour trip. They listened to and planned everything we wanted to see and do. Levi responded to our questions quickly.
There was always someone waiting at the airports for us. All tour guides/drivers were awesome. Very knowledgeable and friendly. They went above and beyond to help us find all of the animals we wanted to see. The places we stayed at were really nice and accommodating.
I would highly recommend Hallmark if you are thinking of going to Africa!

Francis Loriente   –  
Australia AU
Visited: August 2024 Reviewed: Sep 23, 2024

Email Francis Loriente  |  50-65 years of age  |  Experience level: 2-5 safaris

Fabulous organisation that delivers what they promise
5/5

I can’t speak highly enough of this organisation. We did a 13 day private tour encompassing Rwanda, Uganda, Kenya and Tanzania which was fabulous. They had a tour that roughly met my needs which they allowed me to modify to include locations that I wanted to see.

From the start, Levis was very easy to deal with. He was responsive to all requests and nothing appeared too much of a problem. The itinerary that Levis put together was comprehensive and everything he promised was delivered. The guides/drivers were all professional, friendly and knowledgeable and their safari vehicles were very comfortable. They clearly knew their way around the national/safari parks.

The accommodation was all of a very high standard (apart from one hotel in Rwanda which although rating very highly on TripAdvisor did not meet the standard of the others). The others were all first class!

The thing that impressed me the most was the care for our wellbeing. There was some civil unrest in Nairobi at the time of our visit, and Levis kept his ear to the ground and re-jigged our itinerary slightly to keep us out of harms way. When he heard there would be a massive protest that would block roads and potentially impact our ability to get our flight home he changed things around to avoid any impacts. For this I am very thankful.

I would gladly utilise Hallmark Travel Planners again and would highly recommend them to anyone wanting to plan an African adventure.

Ken Nicholls   –  
Mexico MX
Visited: April 2024 Reviewed: May 11, 2024

Email Ken Nicholls  |  65+ years of age  |  Experience level: over 5 safaris

Well organized with good communication
5/5

We chose to do a 12 day Kenya and Tanzania safari trip using aircraft transfers where possible.
This was very successful with all flights being on time giving us greater safari time. The border transfer was handled by a guide that met us at the Kenya airfield,assisted us at the border and drove us to the Tanzania airstrip.
Thank you to all involved.

Roxane   –  
United States US
Visited: January 2024 Reviewed: Jan 24, 2024

Email Roxane  |  65+ years of age  |  Experience level: first safari

Easy and fabulous
5/5

We decided on a last minute (a little over 1 month) safari trip. From the moment we landed until our departure airport, all the details were covered. We traveled Victoria Falls, Masai Mara, Serengeti, Ngorongoro, Lake Manyara, and finished with a day hike on Kilimanjaro. Our guides were courteous, safety minded, and unbelievably knowledgeable. Richard and Ray always had an answer for every question. Trip of a lifetime.

Emily Mininger   –  
Canada CA
Visited: December 2023 Reviewed: Jan 4, 2024

Email Emily Mininger  |  20-35 years of age  |  Experience level: first safari

Memorable adventures in and around Nairobi
5/5

We booked through Hallmark Travel Planners for two day trips around Nairobi - one to hike Mount Logonot and one to Hell's Gate and Lake Navaisha. We had a wonderful experience both times - our driver Maklus was adept at skillfully driving to and from Nairobi and our guide Gabriel was incredibly knowledgeable, friendly, caring and patient. Some of us were recovering from some illness before our Hell's Gate tour and Hallmark & our guides were very accommodating and flexible, changing our schedule to let us still see much of what we had intended, but in a less physically taxing way.

Thank you to Hallmark, Gabriel, and Maklus for some wonderful adventures! I would definitely book with them again - everything was taken care of and went very smoothly, and the itineraries were well thought out and enjoyable.

Lucy   –  
Germany DE
Visited: September 2023 Reviewed: Sep 9, 2023

Email Lucy  |  35-50 years of age  |  Experience level: 2-5 safaris

Safe, reliable, professional and able to deal with all challenges
5/5

Our guide Thomas,amazing driver brought us safe and sound from Nairobi to Amboselli. Traffic, roads and driving techniques very different in Kenja to what we are accustomed to however Thomas was the best man for the job. We broke down however Thomas was amazing in organising a mechanic and had the fuel pipe repaired in a very reasonable time with us all staying calm. Amazing landscape view in Amboselli, amazing wildlife, amazing resort for a break, simply out of this world.
Reliable, professional, safety first, well organised. Thank you!

LaToya   –  
United States US
Visited: June 2023 Reviewed: Jul 24, 2023

Email LaToya  |  35-50 years of age  |  Experience level: first safari

Very helpful and knowledgeable
5/5

Hallmark travel was a breeze to work with from my initial request all the way up until we arrived in Kenya. Our guides arrived on time and got us to our Safari on time despite a serious traffic jam. It was impressive how they worked with the people in town to get us around the traffic and back on track. Our guides had answers to all of our questions and were very knowledgeable. We also received nice gifts from the company which was a nice surprise.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 54
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1
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