Agama Tours and Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2011)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $130 to $900 per person per day (USD, excl. int'l flights)
Reviews
CZ
Email Ales | 35-50 years of age | Experience level: 2-5 safaris
They stole 2000 USD from me, horrible cars and services.
First I sent 50 % of the total cost and then Mr. Kabalo Mathias from the agency pushed me to send him more and more money to make all reservations. If not, he threatened me that nobody is going to pick me up from the airport. So I sent him another 2000 USD and in the end he dennied I sent it to him.
Their car was the oldiest in the safari and after an hour it broke down. We had to wait hours and lost half a day in Serengeti! No compensation was offered. The only thing he was interested in was tips, tips...
Do not use this agency, you will be very disappointed!!!
Reply from Agama Tours and Safaris
Posted on Dec 30, 2019Dear Ales
I would like to thank you for taking the time to review of your recent safari with us .it is only through your feedback such as your that we are able to maintain and indeed ,where necessary ,improve upon the service that we provide to our valued guest
We value your feedback
Regarding the Fraud
We are so sorry that somebody Mr.Suleman Mussa Rajab (not our staff) Scammed you as your statement at the police and you believe him that he works with us hence you transferred to him 2000 usd via western union.we are working hand to hand with the police and we will make sure we catch him as the Police has all the evidence that you provided that Mr.suleman Mussa Rajab asked you to transfer money to him.we thank you for all your cooperation that you gave all necessary documents for the scamm.
Thanks that we are a solid company and we have a good company insuarance and Since we value our customers after Ales was Scammed being good yo to him we didn’t ask him more money for the service we decided to take responsibility to rescue the situation ,we operated all activities for 5 people of his group from 6 days kilimanjaro hiking to 4 days serengeti and ngorongoro crater safari
Due to our best service thanks that all 5 of you, you reached the kilimanjaro summit (top) of Africa.and you have seen many animals in serengeti and ngorongoro as we have our best experienced guides.
A POLITE MESSAGE TO OUR CUSTOMERS
We would like to take this opportunity to advice all customers to follow all the good instructions we gave then you will not have scam experience like Ales
First of all. We do not receive any deposit through western union all our deposits goes in our company bank account ,so do not send any money through western union or any other way in case anybody ask you.
In the first beginning we asked Ales Sokol to send a deposit through our bank account after we have received we sent him a mail telling him that we have received a deposit and the balance you will pay in cash upon arrival and we insisted him not to send money to anyone in case he asked
Bad luck he was Scammed with this bad guy mr.suleman Mussa Rajab,Ales sokol had my phone number he didn’t even call me to make sure he is sending money to the right person. He just did it after with all warning!
Dear Ales Whilst an apology for any inconvenience might caused during the safari as a result
We will be in contact to discuss further with you please accept my apology and hope that this hasn't put you off a return to stay with us again.