Premium Safaris Africa
- Located In:
- Size:
- 5-10 employees (Founded in 2015)
- Member Of:
- TATO, TTB & KTG
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $50 to $450 per person per day (USD, excl. int'l flights)
Reviews
Email HH | 20-35 years of age | Experience level: first safari
Terrible, tour cancelled and no money refunded
I booked a safari with Levi from shika through viator. He proceeded to cancel to the tour and asked me to book directly through himself. 2 weeks from the trip he cancelled the safari claiming that the price he had charged us would not be financially viable for his company. Over the last few months he has made many excuses regarding why a refund has not been provided and eventually not replying to any messages/emails.
Do not book with these guys, there are many other tour groups for safari.
DE
Email Jana | 20-35 years of age | Experience level: first safari
Never again ! Very disappointing service !
We booked a 7 day safari trip with shika tours. The correspondance prior to our arrival via e mail was very good - always received a quick answer. Upon arrival at the airport, we were picked up by the manager and were brought to a hotel - which differed from our initial iternary (no provided dinner, no pool, no info about the change). First day and night were fine, but things started to get complicated next morning, when the manager told us that we have to change the safari car due to a security issue. First we waited about 1 hour at the lodge. To kill some time, they to us to a tourist shop where we waited another 6 hours without getting any information. When the "new" car arrived we only had time to do a small game drive at a different park. Once again our iternary changed all over. We talked to the manager about the mishappening and he offered us a refund of 200$ for lost half day. It turned out that the "new" car had an engine/ignition problem which bothered us the next 5 days (the didnt start several times or broke down during game drive). On our last day, problems with the car got worse and we had a complete breakdown on the way to the airport.
During all the time the manager told us he understands our situation and worships our money. At the airport we finally met the manager again and guess what, he didnt arrive with the promised refund. Again, he asked us to trust him as he will bring the money to our next hotel on sansibar (never happened!!). After contacting ygain, he told us he will transfer the refund money to our german bank account (never happened!!).
By now, we are back for 10 weeks and he doesnt even answer our e mails anymore.