Trip Advisor Africa Safaris
Trip Advisor Africa Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2012)
- Tour Types:
- Short mid-range tours (½ to 3 days)
- Destinations:
- Price Range:
- $100 to $300 per person per day (USD, excl. int'l flights)
Reviews
UA
Email Alex | 20-35 years of age | Experience level: first safari
They are Liars!
A plus:
It was a beautiful safari and we saw many animals. I want to say many thanks to the chef, his food was very tasty.
Minuses:
We went in the low season, so if you are hoping for what they told in the correspondence, do not believe it! They'll take you as they like. They will not follow the description that is said here. And you will have a safari only in the morning or only in the evening, do not expect that you will spend all the time looking at animals. Our car broke down and we drove 6 hours to the campsite at a speed of 10 km and no one came to our rescue.
We arrived when it was dark, nothing is visible and I hurt my leg, it was swollen and there was a hematoma, and they even do not have a usual first aid kit and they refused even to bring a bottle of cold water that I would put on my leg. On the last day of the safari, the people who were with us, ended their safaris, because they started earlier and we just joined them. At 11 o'clock in the afternoon we were taken to a camping place and we did not go anywhere else!
With all this, the director of this company blatantly lied and denied that everything was fine!
When I gave the guide a tip of $ 85 (4 days of safari for two), he also started to say that we should give tip the chef! Dear authorities, warn people that they themselves should distribute tips between employees, because I thought that they themselves share everything equally. That's why we paid even more!
I do not recommend this company to anyone. The most terrible and deceitful attitude!
PT
Email Bob | 35-50 years of age | Experience level: 2-5 safaris
My worst experience, ever
I have travelled all over the world, and this was not my first safari, indeed. But I never found an operator that avoids its responsabilities in such a way like this one. There were services not provided to us, and when we asked the operator for a solution, he just said "no problem", and nothing else. They will tell you "no problem" to everything you ask, but actually they will do nothing, they will not accept any responsability, they will not compensate you for any service not provided. Maybe others have had a better experience than us, but I would never recommend this operator.
Reply from Trip Advisor Africa Safaris
Posted on Jul 4, 2016Dear Bob,
Thank you very much for sharing your experience with us.
We are really sorry for all that happened while on your trip,we confirmed your trip expecting to deliver our quality and best hospitality services,however your delayed payment to confirm your safari and others who were interested confirmed earlier, hence meeting the required maximum number of pax to depart.We were not in a position to add more people in the bus, since the Van was at required capacity,due to circumstance,we came up with un alternative of securing for you private tour for the same program,however to involved we had to request you to add more money to facilitate your trip.We did not know this was going to happened,but to get other people doing the same program was a night mire,please it was a quick decision which we thought to be the best solution.We Kindly apologies for all that inconvenience and such decision will not be repeated.
Kind regards Seth Vincent.