The AfriTrip Group Team
Afritrip Group
- Located In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $68 to $1,075 per person per day (USD, excl. int'l flights)
Reviews
Email Caroline | 50-65 years of age | Experience level: over 5 safaris
Unsasisfied client
I had booked and paid for accommodation in the Kruger Park at Bergendal through Afritrip Kruger.Com.On our arrival at Malelane Gate after travelling for 5 hours we were told that accommodation had been cancelled as they had not received payment from Afritrip. You can imagine our disbelief. On phoning the company in Cape Town they found accommodation outside the Kruger Park which was not what we wanted but had no choice and another 2.5 hours drive.Lucky for us we knew where we were going,but you can imagine the horror of foreigners who would be expecting to stay in the Kruger Park.On returning home I sent them emails and phoned the company and to date 11/05/17 have received no response.No letter of apology or anything,just completely ignored.I will never recommend booking through them
Email Doris Murray | 65+ years of age | Experience level: over 5 safaris
Disappointed. The setting is stunning, and the room was lovely - except for the bathroom
The setting is stunning, and the room was lovely - except for the bathroom. It had a very high bath which was difficult to climb in and out of. To have a shower was also dangerously slippery.
There is also a tiny step into the bathroom that one cannot see because of the black tiles. No sign or marking about the step - so I nearly tripped.
Then there are two rugs next to the bed. When you step on them they slip - I nearly fell. Unfortunately my husband did slip when he got out of bed during the night and had a very nasty fall. Thank goodness he didn’t break anything and is only bruised.
The food was good but not exceptional. The dinner on Saturday evening was a disaster because the hotel catered for a big group that had arrived, and the Lodge catered for them and ignored the remaining couples. We had no service or anybody telling what was happening re dinner.
But the biggest disappointment of our stay at the lodge were the game drives. The game driver was very nice, competent and knowledgeable. Only on the first drive did we see game close by. I realise that seeing game is a case of some luck - but one cannot see anything if there aren’t many animals in the park. To go into Kruger was totally out for me as it would have meant a 45 minute drive to the gate of Kruger. On Saturday afternoon they gave us an old, dirty vehicle that was so uncomfortable that I was in a lot of pain after the drive. It was really not a nice experience.
Email John Lubben | 65+ years of age | Experience level: first safari
Phinda Rock Lodge and transfers
Our package was organised by Adelle Bell, she was very professional and extremely helpful.
1> Transfer from Richards Bay to Phinda Rock Lodge: Safe and friendly driver, excellent service.
2> Phinda Rock Lodge: Fantastic, will definitely will recommend, Everything was excellent, The Safaris, the accommodation, the food and the special bush dinner. *****
3> Transfer to Durban Airport: Safe and friendly driver, excellent service.
4> Transfer Cape Town Airport to City Lodge V&A: The service was very good but terribly over priced when compared to the cost of a Taxi in Cape Town, the cost of that short ride was nearly as expensive as the accommodation and breakfast at the hotel.
5> City Lodge V&A: Hotel was nice but their restaurant only server snack type food for evening dinner and there are no other restaurants within a short walk.
CA
Email Madeleine | 65+ years of age | Experience level: first safari
wonderful Safari experiences --- excellent accommodation
Initially when i contacted Afritrip Group, only VERY expensive lodges were suggested. through more communication i was able to get information on lodges in the price range i was willing to pay. Follow-up communication was difficult because of the departure of the agent with whom i originally dealt, but this was cleared up later and all our arrangements went well. we stayed at the Waterside Lodge/ Thornybush Game Reserve and it couldn't have been better. Wonderful, courteous and friendly staff and great safari experiences.
DE
Email Isabelle | 20-35 years of age | Experience level: first safari
Amazing Safari
We went for a 3 days safari with my sister and my cousin and we really enjoyed it !
We saw many animals despite the weather not so good...
All staff were nice and friendly, we felt just at easy even being 3 girls in that wild world !!
We recommend it !!
AE
Email Aaron | 20-35 years of age | Experience level: first safari
A wonderful experience was had by thew whole group
Booking the trip was smooth and seamless
Kapama Lodge were waiting for us at Hoedspruit when our plane arrived, check in at the lodge again was smooth and hassle free
Safaris were great, Nanette was our guide and was very knowledgable and good company, being able to stop halfway through a 3hr safari was very much needed for stretching the legs
The food and drink served was excellent, even though it was buffet style, the choices were great and tasty too
Email Catherine | 50-65 years of age | Experience level: 2-5 safaris
One stop shop! Handled all details and requests efficiently!
Within 24 hours I was contacted by a consultant to address my questions in regards to our family safari to Kenya. Booking was made and the whole process was quick and informative. The Safari was Excellent! - drivers, vehicles, game viewing, accommodation and food! What a fabulous holiday Thank you!
Email Liz | 50-65 years of age | Experience level: first safari
A very efficient & well organised company to deal with
We booked the 7 Day Namibian Odyssey and overall were really very happy with the holiday. The communications & service and the information provided before leaving were all excellent and allowed us to feel very confident and excited for the holiday to come, and everything ran as was scheduled.
The guide, Augustine, was excellent in many ways: very informative, polite, helpful with individuals needs, and we felt relaxed in his company.
The accommodation was very good overall with some being excellent, however Etosha Safari Camp, whilst interesting in many ways, was let down by very poor accommodation as the rooms were very poorly equipped, the shower did not work & the windows creaked all night. Sadly we felt that this was below the standard of accommodation we expected for this holiday. I would have given a 5* rating if it had not been for this.
The itinerary was well thought through and we had many excellent experiences.
I would suggest that half way through the tour you may consider letting your guests have a couple of hours more free time to 'catch-up' so to speak as with so much to see and do, and so much travelling, we were quite tired at the end and pleased we had booked a couple of days in Cape Town before we flew back to the UK.
QA
Email Osama EL Bakry | 65+ years of age | Experience level: first safari
very well organize best choice of flight and lodging can not find any complain love it
I by chance l communicated with krugerpark .com and the did a vey all organized and proffisional job thank to Mr Andy Said we enjoyed every part of it and very part of our trip was first class in every since of the word. thank you Mr Said and Krugerpark.com foe avery wonderful well orgaised holiday
satisfactory but not excellent
communications before the trip were somehow slow, never complete and the cost turned out about 800 Euros more than expected for the following reasons:
1. I had to pay for the drop off of the rented car in a different town. Your agent new from the start it was to be in a different town, he should have told me immediately that his price did not include it.
2. Only when I was due to pay I was told that paying by credit card would cost me 2.5% more . Not providing proper i nformation is very close to lying.
3. The exhange rate used in quotions was way below reality.
I am happy to say that other than that there were no major surprises and the hotels were fine.