The AfriTrip Group Team
Afritrip Group
- Located In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $69 to $1,101 per person per day (USD, excl. int'l flights)
Reviews
Email Luc | 35-50 years of age | Experience level: 2-5 safaris
Was not warned about the terrible road to the Outpost
My car was a two-wheel drive Jag and it took a lot of damage on the rough 4x4 road to the Outpost and I now have to pay almost R20,000 to get it repaired. These costs would have been avoided if I was warned not to attempt to take this road with a normal vehicle but rather to leave the car at Pafuri Gate and get picked up by one of the lodge's vehicles.
Email Caroline | 50-65 years of age | Experience level: over 5 safaris
Unsasisfied client
I had booked and paid for accommodation in the Kruger Park at Bergendal through Afritrip Kruger.Com.On our arrival at Malelane Gate after travelling for 5 hours we were told that accommodation had been cancelled as they had not received payment from Afritrip. You can imagine our disbelief. On phoning the company in Cape Town they found accommodation outside the Kruger Park which was not what we wanted but had no choice and another 2.5 hours drive.Lucky for us we knew where we were going,but you can imagine the horror of foreigners who would be expecting to stay in the Kruger Park.On returning home I sent them emails and phoned the company and to date 11/05/17 have received no response.No letter of apology or anything,just completely ignored.I will never recommend booking through them
Email Peter Maherry | 35-50 years of age | Experience level: over 5 safaris
Dirty
On Arrival we checked in, as we opened the cabin it was not turned from the previous guests. Mites are eating up all the wooden frames. I went to spar and bought doom and took care of it. Maybe inform guests that the pool has been under construction since last year (Especially when there are kids). If it was not for the surrounding i would have looked for alternative accommodation.
Email Doris Murray | 65+ years of age | Experience level: over 5 safaris
Disappointed. The setting is stunning, and the room was lovely - except for the bathroom
The setting is stunning, and the room was lovely - except for the bathroom. It had a very high bath which was difficult to climb in and out of. To have a shower was also dangerously slippery.
There is also a tiny step into the bathroom that one cannot see because of the black tiles. No sign or marking about the step - so I nearly tripped.
Then there are two rugs next to the bed. When you step on them they slip - I nearly fell. Unfortunately my husband did slip when he got out of bed during the night and had a very nasty fall. Thank goodness he didn’t break anything and is only bruised.
The food was good but not exceptional. The dinner on Saturday evening was a disaster because the hotel catered for a big group that had arrived, and the Lodge catered for them and ignored the remaining couples. We had no service or anybody telling what was happening re dinner.
But the biggest disappointment of our stay at the lodge were the game drives. The game driver was very nice, competent and knowledgeable. Only on the first drive did we see game close by. I realise that seeing game is a case of some luck - but one cannot see anything if there aren’t many animals in the park. To go into Kruger was totally out for me as it would have meant a 45 minute drive to the gate of Kruger. On Saturday afternoon they gave us an old, dirty vehicle that was so uncomfortable that I was in a lot of pain after the drive. It was really not a nice experience.
satisfactory but not excellent
communications before the trip were somehow slow, never complete and the cost turned out about 800 Euros more than expected for the following reasons:
1. I had to pay for the drop off of the rented car in a different town. Your agent new from the start it was to be in a different town, he should have told me immediately that his price did not include it.
2. Only when I was due to pay I was told that paying by credit card would cost me 2.5% more . Not providing proper i nformation is very close to lying.
3. The exhange rate used in quotions was way below reality.
I am happy to say that other than that there were no major surprises and the hotels were fine.
CA
Email Madeleine | 65+ years of age | Experience level: first safari
wonderful Safari experiences --- excellent accommodation
Initially when i contacted Afritrip Group, only VERY expensive lodges were suggested. through more communication i was able to get information on lodges in the price range i was willing to pay. Follow-up communication was difficult because of the departure of the agent with whom i originally dealt, but this was cleared up later and all our arrangements went well. we stayed at the Waterside Lodge/ Thornybush Game Reserve and it couldn't have been better. Wonderful, courteous and friendly staff and great safari experiences.
CA
Email Madeleine and Murray | 65+ years of age | Experience level: 2-5 safaris
Seamless transfers from airport to lodging
Communication initially poor but this was corrected
Waterside Lodge accommodation very good and staff excellent. Wonderful experiences on the game drives
RO
Email Basch eduard | 20-35 years of age | Experience level: first safari
very good
IT was a very Nice experience, we saw a lot of animals, the guides were very ok, the tourists were not we had some issuess but minor
Overall this is an experience that cannot be missed
Email Rosemarie | 65+ years of age | Experience level: first safari
a smooth operation and very friendly we were made welcome everywhere
We enjoyed staying at the Outlook lodge, Francois and his staff very pleasant, food also very good. Skukuza rondavels need an upgrade. Base camp well run, food excellent but the coffee was terrible, tasteless brown water. Transfers at Kruger Park int airport took very long on both arriving and departing we had to wait for a long time for the transfer bus to arrive.
The safari tours were all excellent, also the SSD run by SAN Park. The outlook guides knowledgeable, friendly really showing as much as they could find. Due to cyclone Dineo all the dirt roads were closed but no rain fell during our trip. I want to mention guide JoJo (assistant base camp manager ) as the best all round.
BR
Email Felipe | 20-35 years of age | Experience level: first safari
Good assistence before the trip
Everything was perfect. The only problem was our flight canceled by the bad weather conditions. We expected more atention of Afritrip during this situation.