Blue Mountain Trekking Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2008)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Gloria | 20-35 years of age | Experience level: first safari
Safari was great! However, we had some problems on the 3rd day and missed two planned game drives.
We booked a four-day safari in Masai Mara and Nakuru. The 3 out of 4 days went as planned. On the third day, however, we had problems. We planned a morning game drive in the Masai Mara, but our driver refused to take us there and instead took us to visit a Masai village (which we did not request and which we did not like, being an extremely touristy and rather sad activity ... and with a surcharge of $10 per person!). Also on that day a "game drive en route" was planned, which we did not have. So basically the day was wasted, with one hour at Masai Village and the rest of the day driving back to Nakuru. We were quite disappointed. The good thing is that we managed to contact Ann, who was very helpful and gave us back 3000 Ksh each (which was the equivalent to one entrance fee to the park in Masai Mara). Still, we missed something we had booked. So be careful, try to defend your rights with the driver, and in case contact the agency while you still have time! (from what we have heard is a very common thing that has happened to many).
Apart from this, we can overall say that it was an amazing experience and we really enjoyed it! The parks are beautiful, we saw so many animals. The lodge in the Masai Mara was also really nice, and we liked so much to be in nature for a couple of days. The people working there were also really friendly (also the food was great!). Ann was always helpful and stayed in contact with us before and during the safari, which was really much appreciated.
Reply from Blue Mountain Trekking Safaris
Posted on Mar 9, 2023It was great having you on board from the inquiry stages and even after safari. Really appreciated the opportunity to serve you although a certain level of dissatisfaction occurred.
It was an unfortunate case which is highly regrettable and measures were taken to avoid such scenarios. I only wish i got to know this when the mistake occurred and as Gloria mentioned, i came to learn of the event late afternoon, otherwise i would have been able to arrest the situation on time. Our desire is to have customer satisfaction from all corners and we currently pride ourselves in this.
Thanks Gloria for great comments about our services.
Regards
Ann