Kenya & Tanzania team at Tarangire Sopa Lodge.
Travel For Change Africa
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- ASTA & TRA
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $300 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Karime Jadallah Prisco | 50-65 years of age | Experience level: first safari
Not trustworthy
We had planned a trip in December for our family. Unfortunately my husband got sick and passed away. We reached out to Patricia letting her know the situation and and then the pandemic hit. It has been a back and forth with them for the last 2 years trying to recoup my money. They have promised so many times that they would make small payments, but as of today I have not received anything. I have written requesting the money be used as a voucher for a future trip. I would like to take my kids and fulfill the trip their father wanted to take with them. It is a real shame that we have had a loss, a pandemic, and now we have lost our deposit. I guess it is easier to ignore the client and pretend nothing ever happened. If a company cannot be professional enough to take responsibility for its actions then it is not worth dealing with. A very sad customer.
US
Email Terry Maxwell | 50-65 years of age | Experience level: first safari
Unable to fulfill their obligation
Very sad to say that due to the pandemic we had to cancel our safari to Kenya with Travel for Change Africa. Because we cancelled so far in advance we should have received a full refund. To date we have received nothing and they no longer return calls or emails. Initially they asked if we would accept payments which we agreed to but not a dime has been sent our way. Clearly our money was not escrowed for our safari but instead used to fund other projects. Don't send them funds for a safari.
Reply from Travel For Change Africa
Posted on Dec 29, 2020Hi Terry,
We appreciate your feedback and understand you are frustrations and also apologize for making you sad it's not our intention. We can confirm that you are among the clients who preferred a full refund instead of postponing your trip to a later date as your cancellation was because of the current ongoing pandemic.
We have tried our best to accommodate our clients' needs but 2020 has been a tough year for the travel industry making it impossible to accommodate everyones need on time. Since March most of our payments have been tied to credit notes from our suppliers, because there hasn't been any traveling it has been challenging converting credit notes to cash hence the delay in issuing your refund. The little cash flow we had was channeled to partial salaries of the office staff and the safari guides to ensure they don't fall on hard times.
We can assure you that your refund will be issued in the coming months all we request from you is patience and give us some time to get this sorted out.