Reviews

Sort By: Date Most Helpful Rating 31-40 of 48 Reviews
Guy   –  
United Kingdom UK
Visited: October 2022 Reviewed: Nov 2, 2022

Email Guy  |  20-35 years of age  |  Experience level: over 5 safaris

Helpful, Responsive, Proactive
5/5

Had an excellent experience with Kenya Safari Arcade. I booked a 2 night trip to Samburu, and the team were very accommodating when it came to organising a lodge to stay in. The original lodge I was due to stay in was unavailable, but the team were able to organise an alternative lodge. Great communication throughout and would use again

James   –  
United Kingdom UK
Visited: January 2023 Reviewed: Feb 20, 2023

Email James  |  35-50 years of age  |  Experience level: 2-5 safaris

Highly Recommend!
5/5

3 day trip, fantastic overall- everything went very smoothly. Joe was wonderful, very accommodating and we couldn’t have had a better guide and driver. The trip was a pleasure from start to finish.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello James, thank you for your feedback and looking forward to organizing your next trip.

Luciana Esteves   –  
Brazil BR
Visited: January 2023 Reviewed: Feb 23, 2023

Email Luciana Esteves  |  35-50 years of age  |  Experience level: 2-5 safaris

Perfect!
5/5

The agency is super reliable and helpful. Ruphina is wonderful and is always available to help with whatever is needed. Highly recommend.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Luciana, thanks you so much for choosing us and looking forward to planning your next safari. Don't forget to recommend us to your friends and family. Cheers!!

Santiago   –  
Colombia CO
Visited: August 2022 Reviewed: Mar 22, 2023

Email Santiago  |  20-35 years of age  |  Experience level: first safari

Very confident, very kind, everything was reallty good!
5/5

We really enjoyed the trip, everything was as we planned. The hotels (serena hoteles) were amazing! it was a really good experience, the guide was a very good, respectfull guy, he knows everything about the animals and Masai Culture.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Santiago, thank you very much for your review. We really appreciate you choosing us to book your safari. Looking forward to planning your next trip and please also recommend us to your family and friends.

Tanya   –  
United Kingdom UK
Visited: January 2023 Reviewed: Apr 14, 2023

Email Tanya  |  35-50 years of age  |  Experience level: first safari

Fantastic personalised service.
5/5

From beginning to end the communication, friendliness and attention to detail was fantastic. I cannot speak highly enough of Blessed Edith and her company. She replied swiftly and informatively to my (many) emails.

This was our first ever time to Kenya and we were travelling with an 8 year old and an 11 year old. Edith took this into consideration with her itinerary suggestions and accommodation from our initial list of things we wanted to do and areas we wanted to travel. The service was so personalised to us as a family as so flexible which made the planning stages so enjoyable.

Any worries we had (as this was our first ever visit to Kenya) disappeared the moment we were met at the airport and taken to our first hotel and our continued days.
From the beginning of our tour to end our drivers were friendly and happy to be flexible in the itinerary and always on time. The vehicles were always clean and comfortable with water available. The drivers were easy to contact via text or telephone as well.

The Masai Mara was a definite highlight of our tour (incredible) but Amboseli and Lake Nakuru did not disappoint with unique lodgings and incredible views of the animals and the most fantastic guides. Edith also has a few wonderful surprises organised for us which again highlights how she always went above and beyond. We have memories that will last a lifetime.
I cannot recommend Kenya Safari Arcade enough and cannot wait to plan to come for the migration on our next visit with them.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Tanya, thank you very much for your review and the positive feedback. Looking forward to planning your trip again. Don't forget to recommend us to your family and friends.

Rachael   –  
United Kingdom UK
Visited: May 2023 Reviewed: Jun 11, 2023

Email Rachael  |  50-65 years of age  |  Experience level: first safari

Tour guide went over and above
4/5

David collected us from the airport late at night to deliver us to our hotel. Lovely, chatty and informative about Nairobi.
The following morning Eliud collected us from the hotel (next time will stay there longer!) and we drove to Aberdare National Park. Such an easy man to talk to!
After a night at The Ark, drove to Lake Nakuru where local knowledge and experience showed. Such a variety of animals to see, way beyond expectations! Wonderful experience before driving to Masai Mara.
Eliud’s experience here showed and although the Big Five remained elusive we saw and experienced so much.
I had an allergy difficulty where there and although Ruphina had kept in touch, when I described what had happened I got a 4 word reply. The contents of the Safari lunch all had allergens of mine in them, I had an apology from the hotel, but didn’t eat lunch as didn’t want to end up using my epi-pens in such a remote area. I did expect more concerning a potential life threatening event - less safe than being parked next to hyenas and lions!
Glad we took a Safari vehicle, well worth it in Masai Mara as many routes we took would’ve been unavailable.
Now need to start saving pennies to return!

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Rachael, thank you for your feedback and I am really sorry to hear that you had an allergic reaction while on safari. Next time we will be sure to get clients' dietary concerns, so as to also advise the hotels on the same and avoid such incidences. Other than that, we are glad that you still had a good time with us and hoping to plan your next safari soon. Please also recommend us to your family and friends.

Qin   –  
China CN
Visited: July 2023 Reviewed: Jul 25, 2023

Email Qin  |  20-35 years of age  |  Experience level: first safari

most unforgettable memories with Kenya Safari Arcade!
5/5

Just returned from Kenya! This seven day journey is unforgettable for life! Ruphina is the most patient customer service I have ever seen in my life! when planning the trip, because the number of people and time of travel had not been determined, the travel plan was constantly modified midway. But Ruphina never complained and promptly provided us with helpful suggestions and quotations. During the trip, every hotel we stayed in was very great and the food was also very tasty. We enjoy the ultimate cost-effectiveness at such a price!
Driver Peter is also great! Patient helpful calm and experienced, he took us to see various animals we wanted to see, and the distance was very close. Even the visitors from other groups couldn't help praising that we met a good driver after seeing our photos!
Anyway, thanks Rupina and Peter. We will definitely go to Safari in Africa again! I will choose them again when I go next time!

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Qin, thank you for your review and we are really happy to hear that you had a great time and that you also loved our services. Looking forward to planning your next safari and be sure to also recommend us to your family and friends.

Barry   –  
United States US
Visited: July 2023 Reviewed: Aug 2, 2023

Email Barry  |  65+ years of age  |  Experience level: first safari

Delivered as promised
5/5

From the booking to Safari was a great experience. Margaret was very helpful and reliable getting safari confirmed.

Joe is very prompt, polite and very safe driver. We were able to see lots of animals and Joe had patience so we could take the pictures we wanted.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Barry, thank you very much for your review and we appreciate the kind words. Looking forward to planning your next safari.

Wong Ying   –  
China CN
Visited: August 2023 Reviewed: Aug 17, 2023

Email Wong Ying  |  35-50 years of age  |  Experience level: first safari

Perfect Family Safari Tour
5/5

Perfect family safari tour to Kenya in August, 2023. Margaret has helped us in planning and booking this 12-day tour from May and has given great suggestions on including Aberdare, Ol Pejeda and Naivasha in the itenerary. The dirver Anthony was very experienced and knowledgeable. With his professional guide, we were able to see all animals we wanted to see and the amazing Mara crossing. I would definately recommend Kenya Safari Arcade to everyone. They are a reliable and trustworhy agency.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Wong, this is wonderful to hear, and we really appreciate your feedback. Please be sure to recommend us to your family and friends.

Vera   –  
Netherlands NL
Visited: September 2023 Reviewed: Sep 21, 2023

Email Vera  |  20-35 years of age  |  Experience level: first safari

Amazing experience and great service
5/5

We had an amazing trip in Masai Mara and Lake Nakuru! Our driver and guide, Joe, was kind and knowledgeable and could answer all our questions. He made sure we had the best experience, finding all the animals (we got the big five!), all with excellent driving in sometimes difficult terrain. Although our onward flight to the beach got changed to an earlier time, he made sure we had enough time to pass by lake Naivasha for a boat ride, which was great. Also, Ruphina from the office checked up on us multiple times to ensure all was good. Overall, a great trip with good value for money. Would recommend!

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 27, 2023

Hello Vera, I am glad you had a good time and also got to see all the big 5. Hope to plan your next safari soon and don't forget to recommend us to your family and friends.

Average User Rating
5.0/5
Rating Breakdown
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