Ntaba Tours
- Located In:
-
United States
- Size:
- 5-10 employees (Founded in 2005)
- Member Of:
- IATA & NAPTA
- Website:
- www.ntabatours.com
Reviews
Email Chris | 50-65 years of age | Experience level: first safari
NTABA is best describe as "lack of communication".
I took a Tanzania/Rwanda trip with NTABA in October. Throughout the booking process it was a struggle to get any communication from them and it continued on the Trip. I constantly had to reach out to them by phone, email, chat, Messenger... and it took days for a response or no response at all. They constantly blamed COVID, but really? Also, we had to take care of a lot of things on our own that they should of taken care of.
Once the trip started, the communication did not improve. We were told at Dinner what the schedule was for the next day, usually.
Throughout the trip I wondered who the trip was for. On numerous occasions, we searched for animals, stopped for photos, marketing opportunities, .... of what the tour operator was interested in; not the client.
Another bad thing from NTABA is the tour operator's lack of any form of professionalism. There were numerous comments made during the trip that were highly unprofessional. Another thing they continually did was try to push their other trips.
However, the Itinerary of the trip was FANTASTIC and I look forward to going again. My next booking will be with Maasai Wanderings LTD. This is who NTABA contracted the trip. This company is professional, great guides, great accommodations and food.
Go to East Africa! But, check your options.
Email Karen | 50-65 years of age | Experience level: first safari
Prepaid for tours & when cancelled would NOT provide refund nor documentation to submit to insurance
Africa Safari Concerns
Wild Horizons Zimbabwe Upon arrival, Wild Horizons Zimbabwe had no record of our reservation, causing significant confusion at the border. The driver initially dropped us at the wrong location, requiring a return trip to the correct exchange point. As a result, we lost approximately 1 hour & missed our scheduled afternoon activity. We request a full refund for this portion of the trip.
Chundu Island Our stay at Chundu Island fell below expectations:
Limited and underwhelming activities.
Repeated confusion regarding prepayment for Victoria Falls activities, despite prior confirmation.
Significant ant infestation upon arrival, resulting in multiple bites (see photos) & ants on dining utensils.
Two encounters with a bat in our room.
Unreliable hot water, allowing effectively one shower per person per stay.
Frequent boat operational issues, including collisions and a broken steering line, leading to modified excursions.
CapeTown
Dinner cruise was cancelled; we requested a full refund.
Missed opportunity to hike Table Mountain despite favorable conditions. Our requests to arrange an alternative guide were denied, causing significant disappointment.
Insurance
We purchased travel insurance through Travel Insured Intl (Crum & Forster) for $1255. Ntaba did not provide the documentation needed to submit a claim for the 4 paid activities affected by cancellations & operational mishaps. Our travel advisor, Jodi Oechsle of Krafty Travel, never submitted the claim on our behalf. We request immediate provision of the necessary documentation and clarification on why the claim was not submitted. We acknowledge and appreciate that Ntaba provided a goodwill gesture of $500 in recognition of some of the issues experienced at Chundu Island. However, this goodwill gesture did not address the four paid activities that were missed due to cancellations or operational mishaps. We request a formal response addressing each concern, along with details regarding refunds & compensation.
