Reviews
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Email Scott P | 50-65 years of age | Experience level: first safari
Unprofessional
Purchased our excursion through Viator and Gracepatt Ecotours was the operator of the tour. We signed up for a tour listed as 1 hour at the Giraffe Center and 3 hours at the Elephant Orphanage in Nairobi. What we got was 1 hour at each and then taken to a Bead Factory (Tourist trap) and on a zig zag tour of the city. During our shortened time at the Elephant Orphanage, we were delayed by an argument our driver had with the caretakers of the Orphanage. He apparently was trying to sneak another van full of people in under our reservation. We got this from the caretakers. As a result we missed the feeding of the baby elephants. After initially complaining about this to Viator, we noticed the description on the website had changed to 1 Hour Giraffes, 1 Hour Elephants, and 1 Hour Bead Factory. Funny thing is this is a 6 hour tour and not sure where 3 hours of transport would come from? As it was in the original description there was two hours of transport allocated. Overall a Bait and Switch and some unethical behavior from the driver. Clearly they know something was wrong because they changed the description. Good thing we had taken screen shots of the original tour we booked! Viator was no real help in resolving and by the way, they are a Trip Advisor company and you may want to look at their Yelp reviews, NOT GOOD!
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Email Michael B | 65+ years of age | Experience level: first safari
OUTSTANDING !!!!
I am a retired physician that traveled to Kenya with my wife and my 20 year old son. We booked the Amboceli National Park ( 4 day trip ) trip through Gracepatt Tours. In addition to this we made arrangements to be transferred to Arusha, Tanzania at the end of the tour. We continued our Africa adventure with Globus Toursl for a 10 day tour of Tanzania and then we made arrangements with Gracepatt to transfer us from Tanzania back to Nairobi.
The tour was extremely well organized, the transfers between the two countries was smooth without a glitch. The price was exceptional and 1/3 of the price of a similar tour with Globus Tours!!!!! The owners of the company, Grace and Patrick - Gracepatt !! met us at our hotel. They are extraordinary nice, decent and very reliable. We felt very fortunate to connect with Grace and Patrick on such a personal level in addition to them providing us with exceptional service at a great price !!! We HIGHLY recommend the company to any traveler that is interested to travel to Kenya or needs any transportation in Kenya,Tanzania or needs to connect between those two countries.
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Email Helenlouise | 50-65 years of age | Experience level: first safari
Excellent service from Steve-very good driver, knowledge, patience, and kindness.
Today 8/12/17 Steve was the most wonderful guide.I would want him to be my driver again. Professional and very helpful. Your company should be very proud of him.
Reply from Gracepatt Ecotours Kenya
Posted on Sep 26, 2017Thank you Helenlouise for your kind words and taking your time to review us, we are grateful that you enjoyed your safari with us. We look forward to serving you again in the near future. Regards Grace