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Average User Rating
5.0/5

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  • 5 star 70
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Aman   –  
Spain ES
Visited: July 2018 Reviewed: Aug 9, 2018

Email Aman  |  20-35 years of age  |  Experience level: first safari

Competitive prices, great communication but below average guide
3/5

We have mixed feelings about African Savannah Trekkers. Before booking our safari trip with them, we read all the previous reviews about the company and were very excited about the trip. The reviews were positive and we were sure that we had made the right choice. Maureen was super professional and the communication was professional and prompt. She answered the thousands of queries we had. No complaints there.Kudos to her.
Any safari trip in Africa is going to be memorable but what makes it extra special is the guide/driver who takes you on the adventure. This is what did not work for us. Horaz, our guide was punctual and drove well but that is where it ended. There was lack of energy and commitment from his end. We felt that he did not have adequate knowledge about the parks and animals or maybe he just did not show it. He did his job but the bare minimum. It felt a little rushed at times. We expect the guide to be more interactive and share stories/past experiences or anything that shows he has passion for his work. The whole experience felt very mechanical.
The worse part is that on our second day, Horaz directly told us that he wanted an 80 USD tip. This was very odd for us because tips are given when one is satisfied with the service. We were definitely going to leave a tip but it has to come from the heart. This way we felt that we were bullied into giving a hefty tip which our guide did not deserve. We were quite angry after this incident and it had left a very bad taste in the mouth. I definitely think that the management should address the issue and refund that amount. The entire safari experience does not come cheap. We are paying a lot of money and for most of us this is a once in a lifetime adventure.

A lot of the past reviews only mentioned Eli who also happens to be the owner of the company. Eli has got excellent reviews and I was quite disappointed when we found out that our guide was not Eli.
Again, the company is fantastic and has very competitive prices. But please make sure that you get a good guide.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 70
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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