Tanzania Specialist
- Located In:
-
Netherlands
- Size:
- 50-100 employees (Founded in 2005)
- Member Of:
- SGR, Calamiteitenfonds & ANVR
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $294 to $588 per person per day (USD, excl. int'l flights)
Reviews
Email Jack Ryan | 20-35 years of age | Experience level: first safari
£16,000 Honeymoon LOST
I am writing this review to warn future customers, especially those booking significant life events like a honeymoon, about our experience with Tanzania Specialist. We didn't even get to go on our honeymoon and lost everything.
We booked a £15937.46 honeymoon package through this company. When unforeseen circumstances forced us to request a postponement well in advance of our travel dates, we contacted them immediately.
The initial agent told us they would "look into it" and mentioned there "may be some costs," which we accepted. However, after weeks of back-and-forth, the company ultimately refused to move the dates after we had already made plans not to go and charged us the entire cost of the honeymoon with not even a 'sorry'. They just said its in the terms and conditions.
Our primary issue is this: at the time of our initial request, the agent did not inform us that moving the honeymoon was impossible under these ts&cs. Had we been clearly told this crucial information at the time, we would have made every effort to go on our honeymoon as planned. Instead, we were given false hope, which led to us losing the entire £15937.46.
We believe this is a severe failure in customer communication and a deeply unfair practice. We are now pursuing action through the courts to try and get money back but it is looking unlikely, Tanzania Specialist basically said, 'Our lawyers are better than yours'....complete bullies.
As I said before, we never got to go on our once in a lifetime trip after saving for years. We put our trust in this company and we got nothing for it so please be warned. Book somewhere else, your money/experience will be safer.
If anyone needs proof of emails or clarification, get in touch with me.
BE
Email Jan Sluyts | 50-65 years of age | Experience level: first safari
Very disappointing - we had to cancel due to medical urgencynand received NO help at all !
We booked on short notice but had to cancel due to medical emergency.the day after we transfered the money. So they had not had make any cost yet. They hid behind their general conditions to do nothing. Flights were booked by their organisation so they had to negotiate and rebook with airline - no initiative; no compensation. Disappointing and very costly’