Falcon Safaris
- Located In:
- Size:
- 20-50 employees (Founded in 2002)
- Member Of:
- ZTA, ASATA, ZNTBS & MARS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $600 per person per day (USD, excl. int'l flights)
Reviews
20-35 years of age | Experience level: 2-5 safaris
Satisfactory
Beforehand the service received from Falcon was exemplary. From booking to confirming our stay the service was excellent.
Unfortunately when i arrived at the Zambezi Sun they claimed someone from Falcon Safaris had cancelled one of the rooms we had booked and paid for a day before we arrived.
The inconvenience to us was such that they had to find us a room far away from the other which we were not pleased with.
It was a fantastic service offered.
No communication was made to Rainbow Hotel in advance
Email Sarah | 20-35 years of age | Experience level: over 5 safaris
good experience
We visited Victoria Falls and used Falcon Safaris for our transfers to and from Hwange. The transfers were comfortable, with safe drivers and lots of space in the minivans. The Victoria Falls hotel was marvellous, a bit like stepping into the 1940s with the colonial atmosphere, but lovely staff and grounds. The food at the terrace restaurant was disappointing although breakfast at the Jungle Junction was superb.
SA
Email Gayle | 20-35 years of age | Experience level: over 5 safaris
Extremely disappointing
I requested a quote from the company and received one. I then replied asking to book the offer they sent - 1 week later i am still waiting to hear from them. I have sent 3 emails now and no response.
Really disappointing and think its very unprofessional. I will not book with them again or recommend them.
US
Email Nicholas | 35-50 years of age | Experience level: 2-5 safaris
Never shows up on time
I was very disappointed with Falcon Safaris. When I booked these activities I was under the impression that Falcon Safaris worked closely with our concierge at the Royal Livingstone. Every voucher slip that we had told us a time to be ready, and we were always ready at that time. Unfortunately Falcon Safaris was always at least 45 minutes late. It literally happened 4 times. The concierge was always in disagreement with Falcon Safaris and I felt that we paid the price. Would not recommend Falcon Safaris to other guests of the hotel.
Reply from Falcon Safaris
Posted on Aug 28, 2015Dear Mr Iagulli,
Thank you for the feedback above which we highly value. I was actually expecting that you would send me an email directly after all the communication we had when arranging your hotel and activities bookings.
I went through all your bookings and made investigations with the different suppliers to gather what eventually transpired. You booked 3 different activities through Falcon Safaris as follows:
1. African Queen Sunset Cruise
The normal pick up time in Summer for sunset cruises is 1600hrs from Royal Livingstone Reception. You stated you were picked up 45 minutes late from the hotel. After checking with Livingstone’s Adventures who did the transfer they informed me that no guests were picked up late. If you were 45 minutes late then you should have missed the sunset cruise and we would have been swiftly informed and contacted you. The hotel concierge also confirmed there was no problem with cruise pick-ups on the day you went for the cruise on the 6th August.
2. Lion walk, cheetah walk& Elephant ride (Mkuni Combo)
I realized this was the only error on my side as I gave you the winter pick up time of 0630am instead of the summer pick up time of 0700am. I checked with Mkuni to see if there was any further delay but they also informed me that pick up was at exactly 0700hrs. My sincere apologies for this error on the voucher I sent to you and for making you wait for 30 minutes before you were picked up. However i am happy that you did went on this amazing activity and I trust you had a good experience.
3. Livingstone Island Morning Breezer
This activity departs from the Royal Livingstone Hotel Sun Deck which is just a few meters from the Hotel reception. From experience and after checking with Tongabezi, the ick up time was at exactly as I indicated. Once again, if you were 45 minutes you would have missed the whole activity completely. I therefore do not understand how you could be 45 minutes late but still make it for the activity.
I also received the email you sent directly to the hotel complaining about the hotel concierge and I have since responded to the hotel directly. The hotel concierge is independently run by a different operator and not Falcon Safaris and the experience you would have had with the concierge even though highly regrettable does not reflect on the standard of our service and was beyond our control. From the point we started the booking experience until you confirmed your holiday and decided to book with Falcon Safaris, I have no doubt we were up to standard and efficient.
Regards
Patrick Manyika
RU
Email Elena | 50-65 years of age | Experience level: 2-5 safaris
Excellent professional service
I am very satisfied with every aspect of service provided to our family by Falcon Safaris. Communication was quick and easy (with John), transfer services were on time and courtious, accomodation suggested and booked by Falcon Safaries (Chobe Bush Lodge) has been great. Thank you for an outstanding service! i would be happy to work with Falcon Safaris again and can highly recommend it to other travelers.
Email Roger Williams | 50-65 years of age | Experience level: first safari
Zambezi Sunset River Cruise
I booked my cruise a few months in advance just to be sure. As advised I was picked up by bus from my hotel at the advised time and taken to the ferry. The boat was not crowded and offered great viewing from all sides. Nice snack food and cocktails were served. I never imagined I would be cruising up the Zambezi River just above the Victoria Falls drinking a cool Gin & Tonic. The highlight was seeing a huge Lone Bull Elephant on one of the large islands. The crew was great - but special mention must be made of a young local man in traditional dress - his name was Innocent - he gave a wonderful commentary during the cruise.
Thankyou Innocent.
FR
Email bellorini nicolas | 20-35 years of age | Experience level: first safari
perfect.
nice people. good activities and perfect room. i would like come again with this operator.
Excellent communication. Dependable. Trustworthy.
My daughter and I traveled to Zimbabwe to see Victoria Falls. Our trip was short, 1 night . We used Falcon to book our hotel room and our transfers to and from the airport.
Our room at the Victoria Falls Hotel was beautiful and exactly what we had asked Falcon for.
The driver was waiting for at the airport on arrival and again at the hotel exactly when they said they would be there.
Communication with John at Falcon before our trip was excellent and made us feel very confident about everything we had asked for.
I would definitely use Falcon Safaris again if I returned to Zimbabwe.
Email Lee | 35-50 years of age | Experience level: 2-5 safaris
Punctual, well organised and welcoming
An efficient and well organised local firm that responded to email and booking queries efficiently and clearly. Booked hotel in Victoria Falls plus activities; guided tour of falls, Zambezi sunset cruise, Livingstone Island lunch and Devil's Pool tour. Newton was a great guide around the falls and all transfers and bookings were executed smoothly and efficiently. I would recommend the firm to others seeking a local firm to organise activities in advance of a holiday.