Safari360
- Office In:
- Size:
- 10-20 employees (Founded in 2017)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $300 to $575 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
FR
Email Nathalie | 35-50 years of age | Experience level: first safari
Amazing expérience, family trip
It was a wonderful discover. Our driver was Rashid! He was the best guide we can expect. His english was perfect, he was always Nice with kids and adults. We felt always safe.He makes us discover an amazing country! Thanks a lot.. don’t change!
If We Have to say something wrong:
- the booking process was a bit anxiousness.. we are not used to send money with no garantees.. but finally everything goes well.
- We Have an alternator problem but finally everything goes well
- the last hôtel : crater rim View was not as good as the others ones.. it’s disappointed to finish with this impression
FR
Email June Mausset | 35-50 years of age | Experience level: first safari
Incredible guide - be patient with the car :)
Best guide ever for the entire family!
Rachid is a great person, knowledgeable guide, energy and passion always at the top, kids-friendly, good hotels (except for the last one - The Crater Rim View), we met incredible people (like Baraka) and Rachid has a strong network which is very useful when the car is broken (flat tire, alternator broken, etc).
Booking process is far from our standards: no news after paying from Petro was stressful but everything went well!
Email Mara | 20-35 years of age | Experience level: first safari
Nice Tour but not like description
Thank you for organizing our safari days. We were very much looking forward to the great accommodation "Eco Lodge" as described in the offer. Therefore we were disappointed with the "replacement accommodation" which was not of the same standard.
Danke für die Organisation unserer Safari-Tage.
Wir haben uns im Vorhinein sehr auf die tolle Unterkunft „Eco Lodge“ wie im Angebot beschrieben, gefreut. Deshalb waren wir von der “Ersatz-Unterkunft”, welche nicht dem selben Niveau entsprach, enttäuscht.
Reply from Safari360
Posted on Nov 3, 2022Hello Mara
Many thanks for the review but this happened due to the fact that you erred when transferring the deposit and the funds were not received on our end. The deposit forms a significant part in securing accommodation for the trip and thus a change was necessitated. That said the company had to step in and improvise so as to ensure smooth operations of the safari. The deposit has so far not been received as it was sent back to you.
US
Email Mark | 20-35 years of age | Experience level: first safari
Very unreliable customer service.
I would not risk your vacation with this company. Our group traveled with them 3 days ago and had an accident (front left tire got detached while driving) in the middle of Ngorongoro Preservation Area. No back-up vehicle was sent to the company. “Mechanic” came after 3 hours and attempted to “fix” the vehicle. Least a day in the Safari and proceeded with the tour with the same vehicle. Upon going back to the town, driver has to stop again (3-4 times) to a mechanic to install the shock. Take note, AFTER GOING TO NGORONGORO. At this point, we’re late on our hotel and needed to look for another one.
Reply from Safari360
Posted on Sep 27, 2023Many thanks for the review Mark, the feedback is much appreciated.
First & foremost let me take this opportunity to apologize for the safari jeep breakdown. As a company we take great strides in making sure that our safari jeeps meet all the safety standards as to ensure both a safe & seamless safari. Even though our jeeps are very well maintained, sometimes unfortunately breakdowns do occur given the status of the roads in the parks. Being in the tour business for quite some time we have acquired some experience along the way in managing such scenarios while making sure the safari program is not interrupted.
While it was logical to send another jeep, the distances involved made it logistically impossible to do so for the 3 day tour. Driving times from Moshi to Serengeti are approximately 9 hours which will ultimately result in a break in the tour program. The 3 day tour you chose was time constraint & ultimately there was no room for much change in itinerary & jeep. That said, given the various circumstances we saw it prudent to fix the problem as quickly as possible so as not to break the flow of the safari program. While the safari jeep was being fixed another jeep was contracted to finish the day's game drive and afterwards the program proceeded on as otherwise planned.
Lastly, we do apologize for this inconvenience and even though it's clear that we didn't meet your expectations on the matter we strive to continuously improve & be better.