Reviews

Sort By: Date Most Helpful Rating 71-80 of 100 Reviews
Stephanie V   –  
United States US
Visited: July 2022 Reviewed: Aug 19, 2022

Email Stephanie V  |  20-35 years of age  |  Experience level: first safari

Incredible!
5/5

Gems of Africa safari and tours were incredibly attentive and accommodating. When we experienced flight complications on the way to South Africa, delaying our trip multiple times, they were extremely responsive and worked with us to find solutions immediately. (A special shoutout to Janine!!) They helped us rebook flights and transportation and pushed back our stay at no extra cost. Their attention to customer service helped make a very stressful situation much less so.

The Lodge was beautifully appointed and luxurious, the staff was attentive, warm, and welcoming, and the food was delicious. (We loved Mary and the whole team at Imbali!) The safari itself was incredible and once in a lifetime. The guide, Connor, was extremely knowledgeable and personable and made the entire experience fun and exciting.

I could not recommend this company or safari option more highly!!

Clement   –  
Singapore SG
Visited: July 2022 Reviewed: Aug 12, 2022

Email Clement  |  35-50 years of age  |  Experience level: 2-5 safaris

Personable and swift service
5/5

Excellent, personable and professional service. Travelled with my wife and 3yo son. We had queried about various lodges and the prices and had to make changes along the way. All these numerous requests were met swiftly by the service oriented team. Even went the extra mile in various situations and continued to wow us. We certainly enjoyed our trip and the credit has to be given to Gems!

Maxine   –  
South Africa ZA
Visited: August 2022 Reviewed: Aug 11, 2022

Email Maxine  |  20-35 years of age  |  Experience level: over 5 safaris

Organised and helpful.
5/5

Had the most amazing experience at Mabula Game Lodge through Gems of Africa Safari and Tours! We got an amazing deal for Mabula that was incredibly good value for money as the package included accommodation, all meals and 2 game drives per day. They organised a cake for the birthday we celebrated and helped us out when we had to cancel one of the guests. Had the best experience and the most amazing weekend away, will definitely be using them again!

Angelique   –  
South Africa ZA
Visited: July 2022 Reviewed: Aug 1, 2022

Email Angelique  |  35-50 years of age  |  Experience level: over 5 safaris

Amazingly helpful and went the extra mile to give us the perfect safari trip.
5/5

Janine and Gem were amazing and went above and beyond assisting me with planning the most wonderful luxury safari.

Santiago   –  
Netherlands NL
Visited: July 2022 Reviewed: Jul 12, 2022

Email Santiago  |  35-50 years of age  |  Experience level: first safari

Great tour and perfect service!
5/5

We went to Pilanesberg for a 3-day safari perfectly organized by Gems of Africa Safari and Tours. Thanks to the very good planning and support, everything went really smoothly and we had a great time. The value for money is really outstanding!

Zandile   –  
South Africa ZA
Visited: June 2022 Reviewed: Jul 6, 2022

Email Zandile  |  20-35 years of age  |  Experience level: first safari

Above and beyond!!
5/5

Janine was so helping in getting us a booking into the beautiful Clifftop Lodge. We were welcomed so beautifully there and the staff were so helpful. They went the extra mile and organized a birthday cake as we we celebrating my husbands birthday.
Thank you sooo much Janine, looking forward to our next holiday booked through Gems of Africa.

Nanthicha Petersen   –  
South Africa ZA
Visited: June 2022 Reviewed: Jun 13, 2022

Email Nanthicha Petersen  |  50-65 years of age  |  Experience level: over 5 safaris

The staff is very helpful and professional.
5/5

The safari was ok not much animals to see a little bit boring but the hotel and service was excellent. The staffs was great.

Dayle   –  
South Africa ZA
Visited: April 2022 Reviewed: Jun 1, 2022

Email Dayle  |  20-35 years of age  |  Experience level: over 5 safaris

Very professional
5/5

They were very helpful when it came to closing our destination and made the process effortless

Terri   –  
South Africa ZA
Visited: February 2022 Reviewed: Mar 7, 2022

Email Terri  |  35-50 years of age  |  Experience level: 2-5 safaris

Professional
5/5

Easy to work with, very professional and knowledgeable

Armandie   –  
South Africa ZA
Visited: February 2022 Reviewed: Mar 6, 2022

Email Armandie  |  35-50 years of age  |  Experience level: first safari

The best service
5/5

Wow - we had the best time at Mabula Lodge. Our family had a great time and from start to finish felt welcomed by friendly staff Thank you Janine at Gems of Africa for all your help booking our trip! Organising a special birthday cake for our daughters birthday - thank you. Thank you for the balloons in our room on arrival. We would definitely book through you guys again! Janine immediately replied to all my
emails and enquiries. You made it easy and we never had this service anywhere before. Thank you Gems

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 87
  • 4 star 12
  • 3 star 1
  • 2 star 0
  • 1 star 0
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