Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 87
  • 4 star 12
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 87 Reviews
Elise   –  
United States US
Visited: August 2018 Reviewed: Aug 26, 2018

Email Elise  |  20-35 years of age  |  Experience level: 2-5 safaris

Couldn't be better!
5/5

Great customer service! It couldn't have been easier to plan and book-Andre was very, very helpful. We also SAVED money by booking through Gems of Africa vs. directly through the game reserve. We enjoyed the safari tour greatly and my parents (who were initially skeptical about everything) were very, very pleased and impressed.

Angela   –  
South Africa ZA
Visited: February 2019 Reviewed: Feb 20, 2019

Email Angela  |  20-35 years of age  |  Experience level: 2-5 safaris

A trip which exceeded our expectations!
5/5

From the very early stages of our communication, Janine from Gems was a professional travel agent which understood what I wanted and designed a few packages for us to chose from. Frequent contact and continuous feedback in order to deliver the best possible itinerary was the reason we trusted them for our safari experience.

Not only did she provide an excellent and comfortable trip, but she also stayed in touch with us in order to make sure that everything goes as planned.

We highly recommend this agency no matter what your trip purpose is. We will definitely use them for our next adventure!

Virginia   –  
Spain ES
Visited: April 2019 Reviewed: Apr 17, 2019

Email Virginia  |  50-65 years of age  |  Experience level: first safari

Fantastic customer service.
5/5

All was great. Customer service was professional and caring. Highly recommended.

Laura   –  
Switzerland CH
Visited: April 2019 Reviewed: Apr 24, 2019

Email Laura  |  35-50 years of age  |  Experience level: first safari

Very professional service and keen to cater to our needs.
5/5

Very quick to reply to emails and very helpful with choice of accommodation. Best price too. Great safari..exceeded our expectations.Would definately use them again. Thanks.

francesco   –  
Italy IT
Visited: April 2019 Reviewed: May 3, 2019

Email francesco  |  35-50 years of age  |  Experience level: 2-5 safaris

Great service!
5/5

Excellent service and really smart and fast communication during the booking and before departure: we had a great time in Pilanesberg with our 2 kids! Totally recommended

Neil   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 16, 2019

Email Neil  |  35-50 years of age  |  Experience level: 2-5 safaris

Fantastic service prior, and an amazing Safari during - would highly recommend
5/5

The service was brilliant and the lodge had thought of every little detail to make the stay perfect. All emails were answered quickly, professionally and helpfully. We had plenty of questions about options and they tailored the package that was right for us. Would highly recommend.

Christine   –  
United States US
Visited: June 2019 Reviewed: Jun 14, 2019

Email Christine  |  20-35 years of age  |  Experience level: first safari

Fantastic safari experience for family with young children!
5/5

We are a big family traveling with 6 young children. We were concerned about finding a good fit for our safari. With Janine’s help, we were able to find the perfect safari for our family! The children had a wonderful time, as did we adults! We loved the food, the lodge and the safari drives! Everything went smoothly, and the people we met and worked with were fantastic! We highly recommend booking your safari here!

Tatiana   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 30, 2019

Email Tatiana  |  35-50 years of age  |  Experience level: first safari

Great company
5/5

We booked our safari tour with Gems of Africa Safari & Tours. We worked with Janine. From the first communication to the final result the experience was superb. Janine was able to find us a great price for the lodge in the Pilanesberg National Park. She helped us to book the transfer from the airport on the first day and a return transfer plus tour on the last day. It was so easy to communicate with her. Of course, we had a lot of questions/concern because it was our first visit to South Africa. Janine always provided us detailed answers, and she responded to all emails right away. She provided us all the details for our travel. When we arrived, everything went without any problems. The driver met us at the airport, the lodge was ready for our arrival. The return transfer went as promised as well. We are more than happy with our experience with Gems of Africa Safari & Tours and with Janine. We definitely recommend them to everyone who is planning to visit South Africa.

Justin Etkin   –  
United Kingdom UK
Visited: September 2019 Reviewed: Sep 22, 2019

Email Justin Etkin  |  35-50 years of age  |  Experience level: first safari

Shawn was great and so knowledgeable
5/5

Communications with gem was great and the booking was made so easy.
The Safari was one of the best experiences I have had. A whole day in the south African Bush with animals in their natural environment

Steven M   –  
United States US
Visited: December 2019 Reviewed: Jan 5, 2020

Email Steven M  |  20-35 years of age  |  Experience level: first safari

10/10, Amazing Experience I will never forget!
5/5

The driver who picked us up was incredibly knowledgable and gave an amazing start even prior to entering the park. I was given vast knowledge about the area, the animals, and the experience that fueled my imagination.

Entering the lodge, it was like straight out of a dream. Very friendly staff, rooms that are air conditioned, and within view to giraffes, warthogs, baboons, and elephants that would be in the vicinity (but never enter the grounds).

The safari drives themselves were incredible. Every driver had a vast amount of knowledge on every bit of animals and flora we saw. Within the first drive I saw all the animals that I came to see, and pretty close!

By the end of the trip I was already planning on returning!
Thank you Janine who made sure I was comfortable every step of the way. 10/10 would return again.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 87
  • 4 star 12
  • 3 star 1
  • 2 star 0
  • 1 star 0
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  • All corporate and/or tour info is provided by Gems of Africa Safari and Tours, not SafariBookings
  • The tours offered by Gems of Africa Safari and Tours are subject to their terms & conditions