Safaris and hotel booking specialist
Mufasa Tours and Travels
- Located In:
- Size:
- 5-10 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $30 to $300 per person per day (USD, excl. int'l flights)
Reviews
PL
Email Julia | 35-50 years of age | Experience level: first safari
Amazing 5-days safari experience!
The contact with Mufasa Tours was great from the very beginning - quick replies and all questions were answered in a detailed way (thanks, Maryanne!). The guide Patrick Ndura was super professional, punctual and had a great knowledge about the animals (and knew, where to find them :))
So it was a great unforgetteable experience - I can highly recommend it!
ES
Email Sasha mcfadyean | 50-65 years of age | Experience level: first safari
It exceeded all expectations .... wonderful
An unforgettable experience from strat to finish the van was comfortable the driver guide was charming knowledgeable and knew exactly where to find the animals he obviously had good contacts and we got to see sooo much it was truly an unforgettable experience and the lodge we stayed in zebra lodge was beautifuly decorated and so comfortable u felt immersed in the nature ....we had such a nice time thankyou so much to Mustafa tours and out wonderful guide Patrick
CH
Email Chengyue | 20-35 years of age | Experience level: first safari
A Safari Adventure to Remember
I am writing this review for Mufasa Tours and Travels two months after coming back to my home country. And to state it briefly, my one-week safari experience over the Christmas and New Year period 2023/2024 left me with unforgettable memories and a deep appreciation for the wildlife of the African savannah.
Our safari tour in Kenya and Tanzania was 20 days in total for my parents, while I joined them in the middle of the tour for 10 days. Every detail, from accommodation arrangements to game drives, was well planned by Mufasa Tours and Travels, ensuring a hassle-free and enjoyable trip. While the price tag was on the higher side, the impeccable organization and exceptional service made it well worth every penny.
What truly elevated our experience was our passionate guide, Moses. His enthusiasm for the wildlife was infectious and he was extremely experienced at his job, taking us to places where we would get a higher chance to see wildlife while being respectful of the park rules. The vehicle was well-maintained and cleaned every day to our amazement, and safety precautions were consistently observed, so we really felt in good hands with him.
The camps and lodges selected by the company were all very comfortable and immersed us in the heart of the wilderness. Our only negative critique would be that the lodge where we stayed at in the Serengeti National Park was quite far from where the wildlife was for that period of the year. Our other regret is that we only had one full day in the Serengeti, so we had a long drive that day from the lodge to get to the wildlife and the game viewing itself felt comparatively short. If your schedule allows it, I recommend staying at least 2 full days in that immense park.
One incident highlighted the exceptional customer service we received during our safari. My luggage did not arrive with me when I landed in Nairobi but was lost during my transit. Joel and the Mufasa staff went above and beyond to assist me, calling the airline and making trips to the airport to inquire about my luggage. In the end, as it was the holiday period, my luggage took many days to be located and could not be delivered to me as I was constantly moving to different areas, but they ensured that it was delivered to my departure airport. Their dedication to resolving the issue really allowed me and my family to focus on our holidays and enjoy the breathtaking landscapes and wildlife without any worries and I am deeply grateful to them for that.
In conclusion, our tour with Mufasa Tours and Travels was a top-notch safari experience. If we get an opportunity to go on another safari, maybe during the Great Migration season, we will book with Mufasa Tours and Travels again!
TR
Email Semih Salhon | 50-65 years of age | Experience level: 2-5 safaris
Very well organized
We have spent a wonderful 2 days in Masai Mara Keekorok Lodge, where we used Mufasa as organizer
Our guide Nelson gave us a perfect game ride during these 2 days where we explored plenty of different animals
Email Caio & Karen | 35-50 years of age | Experience level: first safari
Hosea Kamau
Organising the tour prior was very easy. Carol was happy to answer all of our questions and she put together an amazing extended tour for our time in Kenya.
Our tour guide, Hosea, was highly knowledgeable about all of the amazing animals that we saw, very intuitive and accommodating to our needs as tourists. His extensive experience as a guide meant that he was ahead of the game and we were able to witness some incredible moments watching animals in their natural habitat. We would highly recommend their services.
AE
Email MM | 35-50 years of age | Experience level: over 5 safaris
A review that could have been very different
Taking a safari with Mufasa Tours and Travels was, for the most part, a good experience. We are frequently safari goers and based on the ratings we'd seen, there were high expectations in our minds. The incredible wildlife, wonderful accommodations, and having a dedicated guide, Nelson, contributed to many memorable moments. However, our encounter with the company's refund policy left us with mixed feelings about our overall journey.
The Positives:
Our safari with Mufasa Tours and Travels initially promised an exclusive and flexible adventure, and in many aspects, it delivered. The personalized game drives facilitated by Nelson were informative and tailored to our preferences. The company's commitment to providing an exclusive vehicle and guide allowed us to immerse ourselves fully into bush therapy. Caroline, who coordinated our bookings, demonstrated prompt and professional communication when addressing our concerns, and made the entire booking a pleasant experience. Nelson was a good guide and ensured we had the best sightings based on what he heard over the radio.
The Disappointment:
We had opted for a 4x4 Land Cruiser instead of a Minivan for more comfort. However, the vehicle we received was probably one of the older ones if not the oldest. It was quite different from what is advertised on their YouTube video. The vehicle was rickety, glass windows used to vibrate vigorously during the drives and the pop-up roof had rust and loose metal shreds which can be a big risk. When we reached the Mara from Nairobi, the backdoor got jammed and it took hours to retrieve our bags and other luggage (which included baby food!!). For a company of good reputation, it is imperative that vehicles are kept spic and span and regularly maintained.
From the reviews we read online, we had requested for Nelson to be our good. While he was good in several aspects such as stopping when we ask or changing the angle when photographing, one thing we did not appreciate was that he used to be on the phone all the time. Instead of giving us some insights about the animals we see (simple things such as what pride of lions is this, how big it is, etc.), it felt more like a race from one sighting to the other. Even though we are bird lovers, most of them we had to ask him to stop otherwise he would just drive past without even looking.
Additionally ... our journey regrettably took an unexpected turn when our baby fell ill, forcing us to cut our safari short. Upon inquiring about a partial refund due to the unforeseen circumstances, we encountered a rigid adherence to the company's no-refund policy for last-minute changes. While we understand and respect the importance of policy adherence, we had hoped for more flexibility and understanding given the exceptional nature of our situation.
Conclusion:
Our overall experience with Mufasa Tours and Travels was a tale of two halves. The wildlife and photographic opportunities made the safari portion truly memorable. However, the disappointment stemming from the company's inflexible refund policy has left us contemplating our future travel choices. While the company provides an undoubtedly unique and exclusive safari experience, potential travelers should be mindful of the company's strict policies, especially in unforeseen circumstances. As we reflect on our safari with mixed emotions, we may consider alternative options for our future adventures, seeking a balance between policy adherence and customer understanding.
LT
Email Kristina and Aras | 35-50 years of age | Experience level: first safari
The best choice we made and never regreted!
The best tour ever! Could not believe that it is possible to travel 2 weeks in safari and see new things every single day: all the time new animals. we saw all of them!!!
Rangers sometimes helped as team members as well as other tour operators- they are all one team!
We got lovely presents to remind us of the journey!
We were laughing all the time with our driver! We demanded him to dine have lunch and breakfast with us as it was not possible to stay without him. We needed to talk and plan and listen to his stories.
Never in my life We thought it could be so entertaining!
our driver/ guide was wonderful!!! He surprised us everyday!
A lot of fun!!!
CA
Email Jennifer | 50-65 years of age | Experience level: first safari
Seamless except our daughter did bookings for us and that caused confusion at some resorts.
Our driver Daniel Muntet for our Safari was the Best. Knowledgeable, courteous, personable. Really knew how to navigate the game reserve trails. Really can’t say enough about Daniel. Punctual, polite , wonderful person. Great sense of humour.
Strongly recommend Daniel as your tour guide to get the best adventure.
Email Andy | 35-50 years of age | Experience level: first safari
Fantastic service from beginning to end!
Couldnt recommend Mufasa tour highly enough. We just had a fantastic time doing 5 days safari tour, and everything was exceeding expectation.
We booked quite far in advance for our honey moon and everything was communicated clearly throughout.
Our guide Joseph is very kind, knowledgable and go above and beyond to ensure we make most of our time in the safari. We manage to see all the big five and more so couldnt be happier.
The camp recommendation was great, my wife and I was over the moon with it. Will definitely use Musafa again should we visit more safari in the future
AT
Email Sandra | 20-35 years of age | Experience level: first safari
Colin Sempele - Excellence knowledge of wildlife and the area and very very kind
Very good information before our journey and good conversation before and in between the journey with all the information needed - felt safe the whole time with this joice - everything went smoothly - only the payment process in the end didn’t work but we found a solution
