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hyeonsu gim   –  
South Korea KR
Visited: January 2020 Reviewed: Feb 10, 2020

Email hyeonsu gim  |  35-50 years of age  |  Experience level: first safari

There is something kind but something to be desired
3/5

I searched several companies for a four-day safari. I communicated with some of them, and chose Sereneti Wakanda because it had the fastest feedback and the best reviews. The young president tried to help us in every aspect, including hotel reservations other than safari. As everyone knows, safari tours are expensive. The payment is based on a contract with the company to establish a trust relationship. But we had a different tour from the contract from the first day. I had to go to Tarrengirre on the first day of the contract, but they took me manyara lake saying that the lake was better. In fact, I was a little embarrassed because I chose to exclude some of the companies that didn't go to Tarengirle. They said there were more animals in Lake Manyara, but even if it was true, I wanted to go to Tarengyre, so I was sorry about that. The guide(Simba) was not very kind to us who could not speak English. The problem occurred on the third day. Apparently, the contract said that on the third morning we were going to a game drive to watch the sunrise. But our group was divided into two lodgings, so the guide came to pick us up only after the sun had already risen. On the way, I asked why I didn't go to see the sunrise, but the guide said, "Sunrise? The sun is already out.' I was Angry, I emailed boss to complain about this. the guide who spoke to the boss didn't apologize to me but rather got angry. " Instead of telling him, I told the president right away," he said. He also said that it would have been difficult to see the sunrise anyway because of the bad weather today. Even if it was true, it had to be carried out in accordance with the contract. Satisfaction is a matter for me to judge. Personally, I expected the sunrise the most during the safari tour. And if he couldn't drive a sunrise game, he had to explain to me in advance that he didn't do it for some reason before I complain. Before I left the tour, I was told from boss that our group's accommodations were divided into two. When I heard the story, I was worried that the guide could waste a lot of time picking us up from two places. So I asked how far the two accommodations are from each other. The president said they were close. However, the guide said, "It was hard for me to come and go because it was an hour away from two lodgings." What the hell is true? Of course, we watched all of the Big Five. However, it was quite regrettable that I did not go to sunrise or Tarengirre, which I expected. And I am not quite satisfied that I did not follow the contract and did not seek any concessions from me in advance. But our chef Suleimani was quite friendly and kind. The nature of Serengeti was so wonderful and beautiful, but some of them left something to be desired.

Reply from Serengeti Wakanda Tours and Safaris
Reply from Serengeti Wakanda Tours and Safaris
Posted on Mar 4, 2020

Hello Hyeonsu,

Thank you for taking the time to post your review on your recent experience with Serengeti Wakanda Tours and Safaris. Whilst i am most pleased that you enjoyed your overall experience , i am saddened that there were some areas of concern for you, especially with the unkindness atmosphere that you felt from our guide and missing the sunrise on day 3. Please accept our deepest apologies for letting you down and rest assured, disciplinary proceedings have been taken to the responsible guide which includes writting an apology letter to you.

However, i would also like to clarify on the change of itinerary from Tarangire to Lake Manyara on day 1. One of the core values of our company is customer satisfaction, that is why i had to brief you on the changes the day before your safari, as the majority of the animals had been migrating from Tarangire to Lake Manyara during the wet season. Moreover, on day 2, we added a game drive to Ndutu so as you could witness the migration (we had to pay for Ndutu park fees on our expense and we never asked for extra payments from you or the rest of the group). This was all done with the good intention of giving you a phenomenal experience with maximum satisfaction.

With all that being said, please accept our 20% discount price for any future bookings from you or any person that will be recommended by you.

Thank you and goodluck!
With kind regards,
Bartho

Average User Rating
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Rating Breakdown
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  • 4 star 2
  • 3 star 1
  • 2 star 0
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