Hail Tours Uganda
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Member Of:
- AUTO, UTB & UWA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $50 to $1,500 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
DE
Email lisalilibet08@gmail.com | 35-50 years of age | Experience level: 2-5 safaris
One of the best customer service experiences I have ever had"
Going to this trip was one of the best decisions I have ever had. Everything was great from the email correspondence with the manager before the trip to the very end of the trip.we enjoyed the accommodations ,Food and routes . We visited Murchison falls NP and we saw alot of animals. Special thanks to Nelson the driver /Stanley.He was super welcoming, friendly and professional.
What I like the most is that he was driving very safely!! I would happily recommend to use Hail tours Uganda if you to enjoy the beautiful landscapes of Uganda and the wildlife!
DE
Email Jacob | 50-65 years of age | Experience level: 2-5 safaris
"Beautiful country, excellent Company"
This was the best journey of our lifes. Everything was perfectly planned and operated. From the first day to the last day, there was nothing to complain about.
Nelson our guide was the best. He always knew where to find lions,leopards and other animals. He was very friendly ,nice and knew every road we took, and he knew a lot about wildlife. He really took care of us .Thank you so much for the great experience!!
FR
Email Joan | 35-50 years of age | Experience level: 2-5 safaris
Best ever!
My wife and i wanted a vacation destination after searching for a while I found Hail tours uganda.They helped us design the itinerary and also booked our hotels for our entire stay in uganda.
Nelson our guide was a great one ,he took us to the best locations and explained all the activities in details .Thank you so much. Highly recommended
Email George | 50-65 years of age | Experience level: over 5 safaris
"Awesome experience and organized tour"
The trip was extremely wonderful. Uganda is such a beautiful country with friendly people.
The communication with Doreen was fantastic. She was very fast in responding my mails.
Our guide Peter was amazing, friendly, funny and had a lot of knowledge concerning wildlife.
The lodges were all nice with friendly people around and Food was delicious .
Thanks alot to Hail tours team for making my vacation trip to be awesome!!
DE
Email John | 20-35 years of age | Experience level: 2-5 safaris
"Excellent experience "
My Ugandan trip was beyond my highest expectations. Thank you Hail tours for organizing a wonderful safari to me and my guide /driver Nelson who turned to be a friend now for being the best guide I could have hopped for.
Nelson was perfect guide 100%. He was knowledgeable, professional and accommodating. He really made me feel safe and comfortable. The lodges that they gave me were so nice and the food was awesome!!!.
Overall the trip was unforgettable one. Thank you Hail tours Uganda.
NL
Email Tracy | 35-50 years of age | Experience level: 2-5 safaris
Fantastic 1 week in uganda
We have travelled the world several times a year with different guides but Hail tours Uganda as of now is best tour company with best guides in terms of being organized . Nelson who was our guide ,was knowledgeable about the wildlife and cultural as well .He kept us safe and drove safely through all different kinds of roads ,the vehicle was so comfortable.
The hotels that they selected for us were very good ,they were simply great! Our meals were also delicious we even tasted on the local food for our lunches and we were very happy with the local restaurants.
We believe that we received very good value and appreciated what hail tours offered for us.
We certainly recommend Hail tours uganda for anyone planning to visit uganda and see different things everyday.
Email nazeema101 | 35-50 years of age | Experience level: over 5 safaris
Great nature experience marred by unprofessional company
An amazing trip that was soured by, Doreen Kesiime, the owner. I was willing to overlook some of the more annoying/disappointing things.Like being harassed on a daily basis for proof of payment. I made a late booking-10 days b4 travel- on a Friday evening before a long weekend and informed Doreen the bank would therefore authorise the transaction on Tuesday. Despite this I received multiple messages on a daily basis during the weekend requesting proof of payment, repeatedly informing me about difficulties obtaining permits last minute, etc, all of which we were both aware of!
On arrival in Entebbe, Doreen was picked up joined the tour for the full duration. I was therefore expecting everything to go according to plan.Between her fielding numerous personal and work calls during game drives and walks in conservation areas, littering in conservation areas, making several inappropriate remarks( eg how she would report homosexuals to the police and going into graphic detail why she found anal sex disgusting, commenting that my preference for coffee made " a woman dry down there"), I decided her presence did not add value to the experience. Changes were made to the itinerary without discussing it or informing me- I did the Gorilla trek form a different location( only informed on arrival to Bwindi), only 2 of the 5 accommodations on my itinerary were booked( one was changed due to tracking from a different location).
Again,because I truly enjoyed the activities thus far on the tour( Chimpanzee tracking in Kibale, Queen Elizabeth National park, Batwa People community walk, Gorilla Tracking) I didn't make too much of a fuss.
The last straw however was being taken to an inferior accommodation then the one in the itinerary at Lake Bunyoni. This was the afternoon following the gorilla tracking when I was looking forward to a decent shower and bed to sleep in( not always possible at the other accommodations booked- at one lodge the drain was blocked and flooded the entire room)) What was infuriating was that this was the only stipulation I had made prior to commencing the tour when I picked up that the itinerary hotel did not match the website hotel. After the Bwindi changes , I was assured that the hotels booked henceforth were correct. A 3 hr standoff ensued with Doreen initially stating that the resort name didn't exist and was an error on her website( this despite seeing her view it on booking.com at dinner the night before!). She tried to convince me that we were at the correct place( the names were similar) When shown their website and availability, she continued to try and coerce me into staying there.Various reasons for the incorrect booking and not being able to book me into the original hotel were then given: a late booking, reading the name incorrectly, no funds available, the manager refusing to refund her, etc.I even offered to pay for the booking and she refund me in Kampala, which she refused. Out of frustration I requested to cancel the rest of the tour and be taken back to Kampala that evening.She eventually relented and I was taken to the hotel on my booking.It was unfortunate that a refund of approx $40 spoilt what was supposed to have been an extraordinary day. Or that I had to waste precious time to get the 3rd of the 5 accommodations I had paid for.
The positives remain the natural beauty of Uganda and the efforts and knowledge of the tour guide and driver, Nelson.
Email Marie | 20-35 years of age | Experience level: first safari
Queen Elizabeth Boat Cruise was thrilling !
Everything was perfect . The boat cruise at kazinga channel was exciting and fun especially the water falls .
The guide was funny and kind . Safety was first class and we were well looked after .
We advise all of you to book with HAIL TOURS UGANDA . They will organise a perfect Trip for you!
Email Danny | 20-35 years of age | Experience level: first safari
OMG I over came my Fear factor!!!
Everything about the trip was perfect. From start to finish. The trip was exactly what we wanted after 6 years away from Uganda. The organisation was by far brilliant. Our guide Kesiime was excellent...
I and My brother had lots of fun tracking the Mountain Gorillas in Bwindi National Park .Seeing them face to face was mind blowing. It’s the type of experience one will never forget.
Hail Tours Uganda gave us a memorable experience and I kindly recommend them to anyone looking to go for tour in Uganda particularly for wildlife and nature.
Email Matsiko | 20-35 years of age | Experience level: 2-5 safaris
I enjoyed every minute of my tour and all this was made possible because of hail tours
They have very good services, great customer care and treat clients exceptionally.