Excellent service by just one individual!
We did the 5 day tour to the chimps, queen Elizabeth national park, and the gorillas in April 2019.
Before the tour communication was fast and spotless. We used to communicate via WhatsApp and that works very well. It was very reassuring that our guide Wyclef was so easy to contact and fast to reply, especially after we transferred the money for the tour.
The safari tour was great! Gorrila's and beyond really took us beyond just gorillas with a lot of time spent in the Queen Elizabeth national park for 2 game drives and a river cruise. We wanted a change to our schedule so that we could see the tree climbing lions. This was not a problem, and as a bonus we got to see some hyena and leopard!
We chose to stay at the "budget" accomodations, but the lodges were incredibly luxurious (I don't think real budget hotels exist around these parks), and provided great 3-4 course meals.
Wyclef as a guide was very helpful, and he knew a lot to tell about the country in general. He was also very good at spotting animals during the game drives, which we did in his land cruiser where we could view game through the roof in order to see as much as possible.
We highly recommend exploring Uganda with gorillas and beyond!