Ndurumo Tours and Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2000)
- Tour Types:
- Mid-range & luxury tours that, when possible, use accommodations owned and operated by them
- Destinations:
- Price Range:
- $120 to $450 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
RU
Email Mikhail | 20-35 years of age | Experience level: first safari
Awfull experience, cheaters!
I had a tour with this "company" in december.
First of all, they do not do tours, they just resell tours of the BIG TIME Safaris - https://www.safaribookings.com/p570
Or maybe it is the same company operating under 2 names...
Due to bad communication from their side I lost 1 day of my safari + I had to pay 350$ extra for their mistake! They did not send me any compensation. Instead - they just started to ignore me once the issue appeared they, so I had to find solution by myself.
I Higly DO NOT Recoomend neither this company as well as Big Time Safaris!
Reply from Ndurumo Tours and Safaris
Posted on Jul 28, 2020Hello Mikhail,
I hope our response finds you well.
I am kindly writing to post a complain about this review that has been put up on our safari bookings account, and i feel like it's unfair. That client had not informed us of their flight details, instead they did when they were on safari. We feel like this was their mistake, since they did not communicate to us to advice them on their flight schedule, before booking the safari. Instead, they put the blame on us. Flights are booked after booking safari and especially for long safaris.
Another thing, they are complaining about being overcharged $ 350 extra while in real sense, they actually requested for an upgrade on accommodation in Tanzania, and also an extra transfer to the airport to catch their sudden flight and of course, that attracted an extra cost.
We work in the same office with Big time safaris. The client is now saying that we do not deal with safaris and instead we resell tours from Big time safaris. This is so inappropriate.
We are highly offended by this client calling us cheaters, which is not what we are. Our clients whom we have served before and even after them, know that we provide the best services at very friendly prices.
Thank you.
Email Yasmeen | 35-50 years of age | Experience level: first safari
Great communication
Douglas was our tour operator and he responded to our quearies brilliantly. He maintained contact during the trip and communicated clearly about the whole process as we were travelling with children (aged 11 and 9 years).
Our tour guide was Clinton and he was fabulous, he informed us about each trip the night before. He was compassionate when my son got sick and enroute to Nakuru we stopped at a pharmacy to get help.
Clinton was with us from start to finish, airport collection to airport drop off and gave us some good information about the animals.
The actual tour in Masai Mara was amazing, seeing all the animals up close felt so surreal. Definitely one of the best experiences ever. Food was good you just have to be careful as some food will make you ill. The Miti Mingi Eco camps were ok, lots of mosquitoes, take bug spray to kill them off and use insect repellent on yourselves.
Thank you for such an exciting adventure.
CA
Email Guillaume | 20-35 years of age | Experience level: first safari
Awesome budget safari! I highly recommend
I did a 9 day safari including different national parks in Kenya and Tanzania and it exceeded my expectations. I chose Ndurumo for the price and also for Lilian's fast replies by e-mail when you have some question. I booked just a few days before and it didn't matter because they are a tour agency and subcontract the tours as most of them do. My guide Maxwell in Kenya was awesome, always looking to find animals and was able to spot some with his bare eyes that we had difficulty to see with binoculars :P. The Tanzanian part of my safari was subcontracted to a Tanzanian company, Suricata Safaris. It was also overall very good, but I was a bit disappointed by the guide/driver as he was more of a driver than a guide. We spotted most of the animals, except the ones when we were the 20th vehicule to arrive. He sometimes didn't even stop for nice close sightings of animals. But in the end I was just a bit less lucky with the guide but that is not really Ndurumo's fault. I could have been luckier and it was still a very nice safari in Tanzania! Would surely recommend!
Reply from Ndurumo Tours and Safaris
Posted on Oct 23, 2019Thank you so much! We really appreciate. We are very honored. Welcome back again.
ES
Email Shirvil Arshley | 35-50 years of age | Experience level: 2-5 safaris
TANZANIA 05 DAYS SAFARI WITH NDURUMO.
Wow...I have no words. Was that camping or budget luxury? I really loved your services and felt worth of my money. Thank you so much for giving me a lifetime experience. Our guide Erick was very nice and professional. Lilian and Christine were also promptly replying to my emails. Thankyou.. A wonderful company it is. I surely recommend..Tick!!!
Reply from Ndurumo Tours and Safaris
Posted on Aug 7, 2019Ndurumo safaris are very grateful. With you every step of the way.
DE
Email Anna | 20-35 years of age | Experience level: first safari
amazing experience, good organized, flexible, cheap. Best you can choose!
I booked a low budget 10-days-Safari through Kenya and Tanzania.
From the beginning Douglas was so helpful with organising the tour, Visas and Airport Transfer and even after it was finished he helped me with the shuttle back to Nairobi and Airport transfer.
The Safari was amazing! There was enough time to enjoy and watch the animals with no hurry. The accomodations where always clean and comfortable and we had good food every day (mostly from buffet). In Tanzania we stayed in tents at a campsite in the middle of the nationalpark – which was an one´s in a lifetime experience to hear all those animals at night. The most impressive part was Ngorongoro Crater – due to the breathtaking landscape.
Big thanks to everyone, especially Douglas and our guide an driver Richard who was patient and knew so many facts and who´s the best minivan/rally driver I´v met.
In a nutshell: amazing, good organized, flexible, cheap. Best you can choose!
DE
Email Lea | 20-35 years of age | Experience level: first safari
Good!
We had a great tour up to Point Lenana at Mount Kenya. The Team of Porter's, Guide and Cook did an excellent Job and made this an unforgettable experience!
MX
Email Rodrigo | 35-50 years of age | Experience level: over 5 safaris
Great Safari Operator, 100% recommendable.
Everything was good from the beginning, the first contact with Joseph was right away, and he was in contact until the end of the safari, very kind and profesional and answering every question.
The guides were súper profesional and ables to drive pretty close to many animals, big five of course.
The accommodations were accord to the plan a budget, the food was good and delicious overall in Tanzania where a private chef cook for us.
Super great experience, everything acorde the plan, thank you very much Joseph.
US
Email Javier | 35-50 years of age | Experience level: first safari
Great experience with a budget safari in Kenya. Absolutely recommended.
Douglas was my agent, and I would recommend him to everyone. He checked on me regularly before and during my trip, and he was always responsive. Minor changes happen along the way, and Douglas and the drivers were always quick to make adjustments to ensure a smooth trip.
Throughout the 7-day long safari I had three drivers, and I was able to see all the animals you go to see in Kenya. The drivers were all friendly, but more communication from them would have been nice, both in regards to what we were seeing in the moment, and our plans for the day.
The budget accommodations were all satisfactory, and the camps exceeded my expectations, thanks to comfortable beds, pretty decent food, and private bathrooms. If anything, I ended up preferring the camps (4 nights) over the budget hotels (2 nights).
AE
Email Emily | 20-35 years of age | Experience level: first safari
Incredibly helpful and informative
Douglas was so helpful in the lead up to the trip and was able to give lots of information and answer many questions. He arranged all for us so smoothly and helped us when we had an issue with our own prebooked accommodation. He even helped us find additional activities in Nairobi too! Thank you.
US
Email Mary | 50-65 years of age | Experience level: 2-5 safaris
The tour operator was awesome.
We picked Ndurumo Tours online not knowing anyone. We communicated with one Mr. Joseph who was fantastic. He helped us to plan the tour which we did a 7 days. Communication was great all our questions were answered promptly. The service was good and worth the price. From Pickup to and from the Airport, The tour itself was wonderful and adventurous. The driver we got was very nice and very informative. I would like to recommend Crinton and Jacob as a great drivers and Tour guide. Ndurumo met all our needs during the tour. Will recommend to friends and family.
