Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 93
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful 1-10 of 93 Reviews
Safari sammy   –  
Rwanda RW
Visited: May 2019 Reviewed: Oct 29, 2019

Email Safari sammy  |  20-35 years of age  |  Experience level: first safari

Perfect experience with my brother
5/5

We had a 5 days tour in uganda me and my brother and we really had great time there. Good driver guide, nice car, time management and all other services we need to make the tour perfect we really experienced and i should just say thank you so much for making us happy in our 5 days and we really enjoyed to our fullest so i just recommend anyone who really wish to travel to uganda to just make a tour with this company for the better experience.

Pablo   –  
Spain ES
Visited: December 2019 Reviewed: Jan 9, 2020

Email Pablo  |  35-50 years of age  |  Experience level: first safari

Easy, comfortable, enriching and budget adjusted
5/5

Easy, comfortable, enriching and budget adjusted

First of all I have to recommend the travel to Uganda. It is an incredible country, safe with an enormous environmental wealth.

We contact Frena Tour quite late and even so they were able to manage everything we asked.

The communication was always easy and fluid vie e.mail. Was very easy to get an agreement and common understanding.

We did the reservation with a app similar to paypal but used more frequently in Africa and it worked perfectly.

The driver, Willy was totally punctual the first date and he was patient, friendly, respectful and a great guide. Was really a pleasure to do the travel with him.

The car was very comfortable taking into account the long travel by road in the country.

I totally would repeat it with this company and will fully recommend for future trips.

Willem   –  
Netherlands NL
Visited: January 2020 Reviewed: Jan 30, 2020

Email Willem  |  35-50 years of age  |  Experience level: 2-5 safaris

Excellent customized condensed trip!
5/5

I only had 4 days to spend freely in Uganda, but wanted to get the most out of it. Peter was very patient in proposing me several options, including flight, and finally made a very dense programme that included all the highlights I wanted to see, including Lake Mutanda, Batwa, Bwindi, Bunyonyi, Queen Elizabeth and even Kalinzu Chimp trekking. My driver Apollo had so many contacts that at each site I could experience the best of it. Even managed to get me to animals other tour operators could not! Thanks Peter and Apollo for these excellent days!!

Noman   –  
Pakistan PK
Visited: December 2020 Reviewed: Dec 16, 2020

Email Noman  |  20-35 years of age  |  Experience level: first safari

Staff were very helpful and cooperative. Everything was arranged as was mentioned in tour pln. Happy
5/5

The safari tour was awesome. Gorilla hiking was so amazing. Transportation was at time as scheduled. Staff was very active & helpful. Whole tour of safari jungle was memorable. I would like to visit once again to safari & gorilla nile river. I would like to say thanks for frena adventures team. Best of luck

Mark   –  
United States US
Visited: August 2021 Reviewed: Aug 22, 2021

Email Mark  |  50-65 years of age  |  Experience level: 2-5 safaris

Very Honest Tour Operator That Communicates With You Very Often and Well
5/5

We booked a 3 day Gorilla treking tour with Fred (Frena Adventures) that was to begin in Kigali, cross the Uganda border, trek with Gorilla's in Bwindi National Park. Flying into Kigali, Rwanda is much closer to Bwindi than flying into Entebbe. Anyway we had the trip booked for a party of 7, and due to the COVID pandemic (which seems to never end) kept the border closed and made getting into Uganda very difficult from Tanzania or Kenya due to all the additional testing we'd need to do.

Long story short, Fred was with us the entire time. As things arose, we could email him, and he'd respond promptly. We made a down payment on our tour, and due to all the circumstances, we had to cancel, and Fred was very good about refunding an agreed amount of money. It was very fair with us. I felt all along that Fred was a very honest man, and doing all he could to work things out with us. Like I mentioned earlier, he was quick to communicate. We didn't actually take this tour, but we have been working with Fred from January - August 2021, and I feel I have a really good idea of what kind of a man he is and company he runs.

We plan to do this Gorilla treking tour sometime, and we will plan to do it with Frena Adventures.

Faizal   –  
South Africa ZA
Visited: January 2022 Reviewed: Feb 2, 2022

Email Faizal

GORILLA TREKKING TOUR
5/5

We booked the 3 day gorilla trekking tour. It was an awesome once in a lifetime experience
Fred, the director of the company was hands on , efficient and catered for all our needs.
Highly recommend this company for the gorilla trekking tour

Jonathan   –  
Norway NO
Visited: July 2022 Reviewed: Jul 13, 2022

Email Jonathan  |  20-35 years of age  |  Experience level: first safari

The tour operator was great. Always available and extremely professional.
5/5

I was fortunate enough to have an amazing and experienced guide with the name of Ronald on the trip to Murchison Falls National Park . Ronald made the trip memorable with his knowledge of the different animals and calm and polite manner. All in all great experience.

Douaa   –  
United Arab Emirates AE
Visited: July 2022 Reviewed: Jul 22, 2022

Email Douaa  |  35-50 years of age  |  Experience level: 2-5 safaris

It was just amazing!
5/5

I highly recommend

Uganda is an amazing country unfortunately not many people know about it :)

They are so professional and friendly I’ve spent a wonderful time.

If I’ll go to Uganda again I’ll definitely go with them

Ronald Metev   –  
Canada CA
Visited: June 2022 Reviewed: Sep 16, 2022

Email Ronald Metev  |  35-50 years of age  |  Experience level: first safari

Amazing experience
5/5

Felt safe the whole time during this tour and got to see so much. My girlfriend and I did a private tour which we would recomend to anyone

Jasmyn HW   –  
United States US
Visited: September 2022 Reviewed: Oct 3, 2022

Email Jasmyn HW

Ronnie was the most dependable, informative tour guide we have ever had!
5/5

Thanks to Ronnie and Fred, with Frena Adventures, my husband and I were able to have an experience of a lifetime on our four day tour. I was communicating with Fred prior to the booking and he was so helpful, responsive, and knowledgeable that I made no hesitation in booking with Frena Adventures.

Ronnie, our amazing tour guide, picked us up at our hotel in a very comfortable vehicle and we made the long drive from Kapala to Bwindi Impenetrable Forest. The drive didn't seem that long as Ronnie made a few fun stops (Equator Pics and Coffee, Fabulous lunch, etc). He pointed out some fascinating sites along the way and patiently answered all of my questions regarding the surrounding areas. We first stayed at the Rushaga Gorilla Havens Lodge and the view was just spectacular, as were the staff. The accommodations were as expected (mid range) and we actually slept very well there. The food was really good and we highly recommend this location.

The next morning, we woke up and went on our Gorilla trekking adventure in Bwindi and it did not disappoint- it was such an amazing experience! The guides, the locals, the guards- everyone was so nice and informative. We are still in awe of the experience. From there, we traveled to the Lake Bunyonyi Eco Resort and this had to be our favorite accommodations by far. This in on one of the 99 islands in Lake Bunyonyi and it's so quiet and tranquil that we could have stayed here longer. You can swim off the dock, you can hike the island and see the local wildlife (monkey, zebra, waterbok, donkey, deer, etc), or you can sit on the terrace and enjoy the wonderful food and staff. The accommodations exceeded our expectation of a mid range lodge, and we highly recommend this location.

The next day we set off for the Queen Elizabeth National Park and we took a two hour private boat tour on the Kazinga Channel onto Lake Edward. Now this experience was completely unexpected- we saw a TON of hippos, Water Buffalos, and more bird species than we knew existed. But we also saw Elephants (in and out of the water), and monkeys, etc. Our tour guides were two young men and were SOOO knowledgable and friendly, we had a great time with them. We had a fabulous lunch of fresh caught fish and then we set off on our evening game drive in the QE NP. The game drive was amazing- we had a wonderful guide along with Ronnie and with their help, we were able to see Baboons, warthogs, elephants, waterbok, antelope (one heard of almost 1000), Buffalo, Lioness, Leopard, and more. We were just blown away by all that we were able to see.

We then headed to our lodging at the Queen Elizabeth Safari Lodge, which was a new hotel (new for Frena, as well). The hotel itself was very nice with new lodging and good amenities, but the service was inexperienced and slow and so it impacted our agenda marginally. Thankfully Ronnie was so good at keeping us on schedule that we didn't miss anything.

Our next morning, we ventured off on a chimpanzee tour that was phenomenal, we saw so many different types of primates and our guides were just so knowledgeable and friendly. A truly remarkable experience! We then started the long track to the airport in Entebbe and were dropped off with plenty of time to meet our 11pm departure.

A huge thanks to Ronnie for making this such a memorable experience, we couldn't imagine a more patient and knowledgable driver/guide. We have travelled all over the world and he is by far our favorite tour guide to date.

A few suggestions for folks considering the 4 day gorilla trekking tour with Frena Adventures:
-Ask Fred for a packing list, he has a great one that is helpful.
-Bring gloves... like gardening gloves for heavy thorns as this was extremely useful during the two trekks. Everyone else was trying to manage with large walking sticks but ended up abandoning them and using their hands to traverse some of the more steeper terrains. We were the envy of the group with the gloves.
-Make sure you have bills for tipping and buying souvenirs- Tips for hotel staff (3 locations), tips for Guides (6 on Gorilla, 2 on Boat, 1 on Game Drive, 2 on Chimpanzee); Souveniers- Batwa Cultural Experience; and of course- tip your drive/tour guide (at the end of the trip).
-If you can, bring pens for the local children. Everywhere you go kids will wave and smile at you, and we learned that a lot of tourists give them pens for school. When you drive up and down the mountains, you will see kids walking to get water or walking to school and so stopping to give them a pen would really go a long way. Don't bring chocolate or sweets as they don't have the dentistry to support that kind of sugar intake.
-Spend a little bit more for the Mid Range Lodging options. Even though they are midrange, not all lodges has shampoo/conditioner/soap for you, so be prepared.
-This 4 day trip will take you from extremely warm temperatures, to really cool temperatures so bring a sweater/jacket.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 93
  • 4 star 6
  • 3 star 0
  • 2 star 0
  • 1 star 1
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