Twins safari team
Twins adventures & safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2012)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $350 per person per day (USD, excl. int'l flights)
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Reviews
HU
Email Geri | 20-35 years of age | Experience level: first safari
Most horrible organization and client servize management that we have ever experienced
DOUBLE ZERO review if it would be possible!!!
We booked a 3 day safari with this organization to Mikumi. The offer was this:
- 6 hours travel from Dar Es Salaam to Mikumi with lunch then Masai village tour
- full day PRIVATE safari
- full day Udzungwa mountain hiking tour
- 4th day go back to Dar Es Salaam
Drinks, breakfast, lunch, dinners included everything for 1000$ for 2 people (2022 price)
Reality:
- 6 hours trip became 9 hours with really short 20 mins break because we did not want to waste time. Rush to the masai village tour. We signed to the organizer the same night that there are huge differences between 6 hours and 9 hours in a car and on our last day we need to catch a ferry which would not work with this long trip. Asked to change for flight or find some solution...
- next morning it turned out that the Private tour is not private however we booked private tour. Midday I wrote next email about it that basically nothing is the same as in the offer and we would like to find a solution, ask some compensation, or do sg.(dont even talk about the hotel where we were... dirty hot water, airconditioner so noisy that we cant use, etc.) After few hours they wrote back a totally attacking email that everything payed in advance and they will not change the travel for flight because its few thousand dollars. (we asked other guides and they said a 1 way flight to Zanzibar is 120$/person so they didnt even try to ask about fligh possibilities). so generally instead of trying to find solution for our problem they just made nothing. I even asked them to cancel the hiking program and take us back to Dar Es Salaam earlier, give back some money and just forget each other. No answer at all...
- so 3rd day what to do, we went to the full day hiking program. well it turned out that it is only a few hours program, we left the hotel at 8:30 and arrived back to the village at midday (45 mins trip by car). At least the guide adviced a snake farm program that obviously we needed to pay for extra, but at least we could do something. Still we arrived back to the hotel at 1pm... no lunch, no possibility to go out to the village, no activity possibilities in the hotel. basically we could just sit in the bar and drink...
After all of this I have asked some compensation because basically nothing happened on the way that we booked. No private tour, no full day hiking, 9 hours trip instead of 6 hours and really-really-really horrible client service management. So we had soooo much nervousness during those few days... Obiously they just wrote back an attacking email again and thats it. In the last night my wife was even crying because of the organization...
Anyway the qulity of the programs were okey, the guides made really good job, but this is totally not depending on the organizer...
So in sum, DO NOT BOOK with these guys if you are expecting correct client service and programs that you booked and you expect. DONT pay 100% in advance. That was our mistake too, because otherway they would be much helpfull for sure if we pay for example just 70% in advance and rest in the end of safari. For them only the money is important. After they got it, they give a shit about you, does not matter if you are complaining about something.
I hate to write negative feedback, I even offered them that i will not write anything in case of compensation but it seems the reputation is not so important for them in the 21st century... So I really hope that others will not make the same mistake as us of booking safari tour with this organization.
PL
Email Tomasz | 50-65 years of age | Experience level: 2-5 safaris
Superb adventure
We were with friends on a three-day Safari in Selous National Park.
It was amazing , and our guide Deo went out of his way to see as much as possible. Amazing experience.
PL
Email Lukasz | 35-50 years of age | Experience level: first safari
True professionals and flexible tour operator
We have spent 4 days in Selous and Mikumi. We were treaten with great attention, our driver was full of knowledge, nice and very friendly. Accomodatation on Selous was outstanding and food very delicious. Special thanks to organizers for planning our trip and a driver for being a cool guy :)
HU
Email Mate | 20-35 years of age | Experience level: first safari
Extremely friendly and the safari is fun with him.
We spent 3 days for safari at Mikumi national park and all of the things were well organized.
I liked especially that even in this short time, there were a lot of activities and we used traveling days active too.
FR
Email Kathleen | 35-50 years of age | Experience level: first safari
Very good safari company!
Very good safari company. Mr. Zinga advised me Mikumi National Park instead of Selous and I’m glad he did. I met incredible people and I loved the safari. Very nice staff and it’s well organized! Highly recommended!
DE
Email Katrin | 20-35 years of age | Experience level: first safari
The Tour Operator was very courteous and took great care of us. We recommend.
We had a great 3 day safari. The service and people there really looked after us and were very friendly. We had a lot of fun during these 3 days and saw so many amazing animals. Any time!
DE
Email Christina | 20-35 years of age | Experience level: 2-5 safaris
amazing safari, friendly guides, good accommodation, with an old car ..
the safari was well organized and we were able to adjust everything a little ourselves. the driver and guide were great! The first hotel was especially good! the second was completely ok, the first just a dream. the only bad thing was the car. Unfortunately, the seat belts no longer worked and for the two long journeys it was a bit exhausting without air conditioning. all in all, the tour was highly recommended!
RU
Email Ivan Leshukov | 20-35 years of age | Experience level: 2-5 safaris
Very professional and welcoming safari
Ms. Zinga and driver-guide Nestor provide a great safari for my small group in November 2020. We visited Selous, Mikumi, Udzungwa, Ruaha and everywhere sow many animals. Nestor know location very well and kind person himself.
Exactly recommend!
The best safari I've ever had!
It was awesome week in tanzanian parks. We visited Selous,Mikumi,Ruaha,Udzungwa and saw a huge number of animals. These guys are really proffesionals. They organized our safari perfectly and clearly. We even visited a Maasai village, even though it wasn't in our program. We had really enjoyed and happy! Asante sana guys!
CZ
Email Tomas | 20-35 years of age | Experience level: first safari
Hakuna matata
All was good, guides with good experience, Masai village very interesting...