Opulent Tours And Travel
- Located In:
- Size:
- 1-5 employees (Founded in 2019)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $800 per person per day (USD, excl. int'l flights)
Reviews
IL
Email Just Don't | 50-65 years of age | Experience level: first safari
Update on My pervious Review - From bad to worse.
After almost 2 years of waiting for Opulent Tours And Travel to return our deposit, we decided to give Evans Kadzomba the C.E.O at Opulent Tours And Travel, a chance to redeem himself and his company. (Please read my previous review for the full story. ). This is what happened:
Opulent Tours And Travel kept telling us that they cannot return the money because they had already paid advances to the lodging (2 years ago). We told them that since they are not returning our money, how about we come to Africa this July 2022 to do the original tour? We then received a reply that was nothing short of a slap in the face! Although the original tour was 31-days, and the new one only 25, Opulent Tours And Travel demanded another ~3000$ for the tour. The best part was that they claimed that because we gave them a negative review, we had to somehow compensate THEM! Naturally, we declined the insulting offer and once again requested our money back. Since then, Opulent Tours And Travel have stopped communicating with us.
To make a long story short - Do yourselves a favor and find another travel company with some professional dignity.
IL
Email Yarive | 50-65 years of age | Experience level: first safari
*WARNING* Very nice people. Faulty cancelation policy
Please read until the end.
My wife and I planned a long Safari with Opulent Tours and Travel. The staff was very helpful and patient as we made out plans. We had made 2 substantial down payments towards our trip when Corona Virus hit and our country issued a ban on citizens from entering South Africa. Following the travel prohibition, we immediately informed Opulent Tours and Travel and filled out their official cancelation and refund documents. I would like to point out that the cancelation was well within the criteria and time frame for a full refund.
The company replied that returning the money will take some time and I need to be patient. It is only at this point and after re-reading the terms and conditions, that I noticed that while my payment timetable is very clear, there is no defenition of the time frame in which Opulent Tours and Travel is committed to returning the money on cancelation.
Two months have gone by since my original cancelation, and as of yet, we have not received any refunds. While I appreciate the challenges of the times, it seems disproportionate to have us pay almost half a year in advance but then not have any commitment on the timeframe for the refund policy.
(I will make an effort to update this review if there are any developments. )
Email Tatenda | 20-35 years of age | Experience level: first safari
The kindest , most understanding and knowledgeable tour operator
An awesome experience indeed
Everything was on point
CN
Email Tino 提唯 | 20-35 years of age | Experience level: 2-5 safaris
Convenient, flexible and best services
Opulent Tours and Travel created a remarkable trip tailored to our interests and desires. The quality of services and delivery of experience was unsurpassed. The team is a top notch. Evans, again thanks to you and your team.Our trip went as clockwork with no hitches anywhere. I highly recommend Opulent Tours and Travel to any traveler out there
Email Rosalia | 20-35 years of age | Experience level: first safari
I had a great experience. Really enjoyed the team was amazing shout out to Evans great service!!!
Great staff wonderful team they kept us posted and were always ready to help. What they promised we would get is what they gave us. It was expectional. Much shout out to our tour guide Evans, he was awesome.. Friendly and very helpful next time l will surely use you and recommend you.