Reviews

Sort By: Date Most Helpful 31-40 of 184 Reviews
Brenda Carlos   –  
United Kingdom UK
Visited: October 2023 Reviewed: Nov 1, 2023

Email Brenda Carlos  |  35-50 years of age  |  Experience level: over 5 safaris

Very trustworthy safari company
5/5

My hubby and I reserved a seven-day safari in Kenya, and I have to tell that it was an amazing trip! Everything went smoothly, from the preparation stages to the trip's execution.
Silas was thoroughly involved in the planning process, responding to all of our inquiries and making insightful suggestions.
He gave us a cordial welcome at the airport upon our arrival in Kenya and introduced us to Stephen, our highly competent and well-organized guide. Following a lengthy trip, we arrived in Kenya without any issues and were promptly cleared at the airport.
After a few hours of travel, we arrived safely in Mara and were warmly greeted by the personnel at the lodge (Neptune) where we were to spend the next 3 days.
Silas carefully organized every one of our game drives, and we saw some amazing animals.
Everything, including the hotel arrangements, was expertly handled.
Without a doubt, we will use Safari Updates for our upcoming safaris.

Charles Felipe Sanchez   –  
Mexico MX
Visited: October 2023 Reviewed: Oct 19, 2023

Email Charles Felipe Sanchez  |  50-65 years of age  |  Experience level: over 5 safaris

Superb, informative and exciting safari
5/5

From the very first inquiry email to my departure from Nairobi, Silas and his team at Safari Update Travels could not have been more supportive and friendly. I was met at the airport, delivered to the hotel and throughout the 3 day safari the driver, accommodation and food were superb. It was a private tour for my family and I, the guide was very well informed and helpful. We visited Masai Mara and Naivasha and we saw most of the 'Big 5' animals, elephant, lions, buffalo, hippos and much more.
The game drives were very thrilling as we came up close with the animals. Everything went smoothly.
We were dropped off at the airport after the drive. It was a wonderful experience. Thank you Safari Update Travels.

Varsha   –  
India IN
Visited: October 2023 Reviewed: Oct 4, 2023

Email Varsha  |  35-50 years of age  |  Experience level: first safari

Highly recommended
5/5

I had an amazing experience in Masai Masa. I booked my Masai Mara 3 day 2 night package from Safari Update Travels. My point of contact was Silas who has always been available to answer all my queries. He is easily reachable. He had assigned to us tour guide Jack who did a brilliant job as we witnessed all big fives. He made sure we get to see Lions, Elephants including other animals from a very close distance, which we did and it was just unbelievable. We were amazed to spot a couple of Cheetahs also twice. If anybody planning to visit Kenya for Safari tours, I will highly recommend to book via Safari Update Travels.

Moses Boteng   –  
Germany DE
Visited: September 2023 Reviewed: Oct 2, 2023

Email Moses Boteng  |  50-65 years of age  |  Experience level: over 5 safaris

A fantastic experience and trip with Safari Update Travels
5/5

What a fantastic experience and trip Silas and the Safari Updates team organized. They are skilled, competent, and incredibly diligent. He accomplished our goal of taking safaris in both Kenya and Tanzania over the course of six days. Despite having made our booking for Kilimanjaro with a different Firm, he assisted us and remained in touch with us to see how we were doing.
We contacted two other businesses before making a reservation with Safari Updates and the standard of customer service offered by Safari Updates was unrivaled. The whole itinerary for the trip, including the pick-up and drop-off at the airport, was carefully laid out. Additionally, he spent a great deal of time going over the specifics with us, and he was always available for chats before, during, and even after the trip. He made some adjustments to meet our needs, but we also trusted him to make his own recommendations, resulting in a fantastic vacation that gave us several opportunities to view the great Masai Mara.
Silas and Safari Updates provided excellent service, and we are truly appreciate.

Mwikali   –  
Kenya KE
Visited: September 2023 Reviewed: Sep 18, 2023

Email Mwikali  |  20-35 years of age  |  Experience level: first safari

Excellent customer service. Surpassed all expectations.
5/5

Service 5⭐
Accomodation 5⭐
Meals 5⭐
Transfers 5⭐
Customer service 5⭐

Overall 5⭐

Braiden   –  
United Kingdom UK
Visited: August 2023 Reviewed: Aug 25, 2023

Email Braiden  |  35-50 years of age  |  Experience level: 2-5 safaris

Beautiful 7day game drive experience- 100% perfect
5/5

I and my family went on a 7-day trip to Amboseli, Lake Nakuru, and to Masai Mara. Amboseli had the most amazing heart of elephants, as well as a spectacular view of Mt. Kilimanjaro. There are plenty of animals at Lake Nakuru... lions, cheetahs, leopards, giraffe, buffalo. In masai mara, the wildlife was fantastic, wildebeest,topis,gazelles for starters. We saw lions kill, play,sleep, and even do a wedding(another name for making love in the jungle). The trip was far more than we expected. I would definitely recommend Safari Update Travels as for anyone looking for the best authentic and tour company

Emmy   –  
United States US
Visited: August 2023 Reviewed: Aug 25, 2023

Email Emmy  |  20-35 years of age  |  Experience level: first safari

Ensures customer satisfaction is met, best game drives
5/5


The agent Xavier is very social and clear in his communication. We had a really great experience in Masai Mara. We enjoyed the game drives, and Martin was an excellent driver and guide. Very knowledgeable and was able to answer all the questions that we had. The accommodation in jambo mara was very clean and the staff was very friendly and helpful. Must recommend to my friends to do the wonderful experience and book through safari update travels

Ella   –  
New Zealand NZ
Visited: July 2023 Reviewed: Jul 29, 2023

Email Ella  |  20-35 years of age  |  Experience level: 2-5 safaris

BEST CUSTOMER SERVICE
5/5

Masai mara was awesome and majical

This safari was majical. I made arrangements to visit Masai Mara during my vacation and Safari Update Travels made it possible. I arrived in the Mara in the afternoon hours and then set out straight for the afternoon drive. It was quite refreshing.
I also visited the local Masai village which was nearby so I was able to interact with many members of the community. The best part of the trip by far was our tour guide, Wycliffe. Besides being witty and having a deep sense of humour, Wycliffe is one of the kindest people I’ve ever had the pleasure of meeting. He went beyond his means to take care of us and make our trip memorable. Will definitely be back for another tour with Safari Update Travels in the future.

Miranda   –  
United States US
Visited: July 2023 Reviewed: Jul 28, 2023

Email Miranda  |  20-35 years of age  |  Experience level: first safari

PROFFESIONAL AND VERY PROMPT IN HIS COMMUNUICATION THROUGHT THE BOOKING AND TRIP ITSELF
5/5

Best Choice ever.

This was my first visit to Kenya. I had a lot of questions about the trip, and Xavier and his team patiently provided me with all the answers.

Safari Updates provided me with itenary and hotel vouchers showing proof of my payments and booking voucher for the entire safari.They picked us up at our hotel as promised right on time and off we went. I do have to especially appreciate our driver and guide Antony he was fantastic throughout the entire trip. He was knowledgeable and answered promptly, and no matter how many times we wanted him to stop for pictures of the animals, he was ready to do so. He was safe with his driving at all times, and the hospitality we received from him was excellent. We stayed at sopa lodge which had great food based on our dietary restrictions and were also fortunate to have a great game viewing. We also had a fun boat ride at Naivasha and had an opportunity to hike down the Hell's Gate Gorge and were able to see the volcanic fault lines.

Everything that was promised was delivered !! Loved the experience in working with the company and our guide. I highly recommend this company and will definitely revisit and book my next trip with them soon.

Steve   –  
United Kingdom UK
Visited: July 2023 Reviewed: Jul 28, 2023

Email Steve  |  35-50 years of age  |  Experience level: first safari

Best customer service. Highly recommend!
5/5

Best safari planners and customer care.
We were referred by our friend about Safari update and after checking their websites and social media pages we decided to use Safari update Travels as a preferred tour company to organize a short 4 days and 3 nights safari since she had worked with them earlier this year. From the start of our plan, everything was smooth.Xavier worked with us to ensure all details were well noted, and whenever we needed clarification, he quickly responded.
Our guide Frank was the best, jovial, knowledgeable, well conversant of African wildlife and more so funny.
We saw big 4 except from Rhino, which is common not to be seen while on a safari.We also enjoyed the wildbeest migration.Wow, just Majical.

We stayed at Jambo Lodge, everything was awesome. Food, accommodation, friendly services and staff.

We highly recommend SAFARI UPDATE TRAVELS for this safaris. They guys are just on another level!!

We will travel with you again and again

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 184
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 5
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