Professional and very friendly
The whole experience was very enjoyable. Berlinda was great to liaise with in regards to planning, and our driver Sacky went out of his way to make us feel comfortable and at ease. Both Berlinda and Sacky are lovely people!
We saw some amazing wildlife (but no big cats!), and landscapes.
Most lodges we stayed in were very nice e and comfy; however, it was extremely difficult to get gluten free food for my celiac niece, especially at the start of the journey. It did get better towards the end, though.
Overall, the trip was fantastic and highly recommended!