Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 39
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 39 Reviews
Karen   –  
Kenya KE
Visited: January 2024 Reviewed: Jan 8, 2024

Email Karen

Top notch safari company and guide!
5/5

I recently booked Sunworld Safaris to take my parents and three school-aged children to the Masaai Mara. They were help and professional in finding the right package for us at our price point. My parents and children have not stopped raving about the safari now that they are back. They had an amazing time from the first moment to the last. Their guide - Labaan - was amazing. He was so good with the children, having endless patience to answer all their many questions about what they were seeing and always happy to share his extensive knowledge on the animals, birds, nature and culture. My youngest (4.5 years old) said that we should give Labaan "a trillion stars rating"! We would highly recommend both this company and guide.

Luigi   –  
Luxembourg LU
Visited: March 2023 Reviewed: Mar 29, 2023

Email Luigi  |  50-65 years of age  |  Experience level: over 5 safaris

Professional and helpful in understanding and satisfying your needs
5/5

The logistics of the trip were challenging as the two parks which we wanted to visit were not close to each other. Joanne of Sunworld was able to have it well  organized and everything went flawless. The service was excellent and the guide very knowledgeable and professional. He took the time to explain animal behaviors and adapt to our photographic needs. He shows passion and pride in his work. I highly recommend Sunworld Safaris .

Janene   –  
United States US
Visited: November 2022 Reviewed: Nov 26, 2022

Email Janene  |  35-50 years of age  |  Experience level: first safari

Incredible attention to detail, knowledge, and service!
5/5

Sunworld Safaris was an excellent tour operator and I would use them every time. Our group had multiple drivers in different locations (Maasai Mara and Lumo Conservancy) and each was a fantastic specialist in various areas (photography, birds, history/culture, etc). The drivers were amazing at handling the terrain and the vehicles were absolutely quality. They made sure we had ample opportunities to see so much and answered every question expertly. I am looking forward to my next safari with them!

Colleen   –  
Canada CA
Visited: July 2019 Reviewed: Jul 31, 2019

Email Colleen  |  35-50 years of age  |  Experience level: first safari

Sunworld Safaris is an amazing company! Great customer service, great Kenyan vacation
5/5

After 30 years dreaming, I was finally at the point where I could start planning for my dream-trip to Kenya. I spent about a week researching different African tour companies. I noted their tour options, read their reviews, and emailed approximately 10 companies.
By far, the company that stood out was SUNWORLD SAFARIS! Within 24 hours, Rinu, a “Tour Consultant”, emailed me back. She responded to every question I had and she treated me like a person- and not a pay cheque. Despite the seven hour time difference, there was not a single email that Rinu didn’t answer within 24hours- and believe me, I ask a lot of questions!! Since I was organizing this vacation for my mom and myself, I wanted it to be perfect- and it was beyond all of our expectations!
In addition to amazing customer service, Sunworld Safaris found lodgings that were within our budget, but still fantastic!! Upon arriving in Nairobi, a Sunworld Safaris representative was waiting for us at the airport and brought us to “The Four Points Sheraton”. The following morning, another Sunworld Safaris representative and drove us to “The David Sheldrick Wildlife Trust: Elephant Orphanage”. On the drive, he answered all our questions about culture and Nairobi. After the DSWT, he drove us to the Wilson Airport for our flight to Maasai Mara. After five night at Maasai Mara and Amboseli, a different Sunworld Safaris representative picked us up from the Wilson Airport and drove us back to “The Four Points Sheraton”. The following morning, he drove us to the “Giraffe Centre”, the “DSWT”, and the “Bomas of Kenya”.
Every one of the SUNWORLD SAFARIS employees:
- Were knowledgeable
- Patiently answered all of our questions
- Spoke perfect English
- Were punctual and respectful
- Provided advice and options on how to spend our time and money
Additionally, Rinu answered an email request I made during our vacation. She did her very best to make my request happen and when it didn’t work out, she was apologetic—even though it was definitely not her fault that we couldn’t change our plans last minute

Karin   –  
United States US
Visited: November 2018 Reviewed: Apr 26, 2019

Email Karin  |  65+ years of age  |  Experience level: first safari

Took exceptional care of my desires
5/5

This is a truly special safari company. Absolutely brilliant in planning and organizing my stay while accommodating endless questions. They were a pleasure to work with and I’ll be using them every time I visit Africa

Vivien   –  
United Kingdom UK
Visited: October 2018 Reviewed: Nov 6, 2018

Email Vivien  |  65+ years of age  |  Experience level: 2-5 safaris

Fabulous - brilliant service, wonderful guides.
5/5

This was a trip of a lifetime. Rebecca at Sunworld arranged it brilliantly, The safari guides (Wilson and Armstrong) were superb, the wildlife (particularly in the Masa Mara) fantastic, and the wonderfully lengthy visits to the elephant orphanages at Nairobi, Ithumba, Voi and Umani Springs were deeply moving and beautiful. We loved Mara Bush Camp, Ithumba Camp and Umani Springs - all beautiful, with terrific food and fabulous accommodation. We can't praise them enough!

Dominik   –  
Kenya KE
Visited: March 2024 Reviewed: Apr 14, 2024

Email Dominik  |  20-35 years of age  |  Experience level: over 5 safaris

The real deal for your Safari experience!!!
5/5

Me and my wife had a lovley stay on our honeymoon in Samburo, Masai Mara and Lumo, accompanied by three very professional and care taking Guides. We enjoyed every second of our safaritrip and only regret that time went by so fast. We can only recommend Sunworld Safaris as your no.1 partner for your perfect safari experience.

Julia B   –  
Germany DE
Visited: March 2024 Reviewed: Apr 4, 2024

Email Julia B  |  35-50 years of age  |  Experience level: first safari

5 Stars all around
5/5

We were 2 female travelers in Kenya (and Africa!) for the very first time!
We had the most incredible time!
From planning with Joseph in the Sunworld office to making changes with Alice during his absence, we felt very well advised and take care of.
Our tour guide Mwashi was the best part about our whole visit! He is incredibly knowledgeable about all the animals, their behavior, the landscape, culture and history of the country!
He made us feel safe at all times, is very professional, caring and a pleasure to be around! He did all the thinking and planning for us, we just needed to enjoy the beauty of the country! We will definitely be back to spend more time with him!
The vehicle was in great shape and we navigated even through some challenging terrains due to recent rains.
One Tipp: Take advantage that Sunworld can pre-book and pay the park entry fees as part of the booking in advance so that there is no hassle at the entrance gates where online payment can be a challenge.

Really a big compliment to the management of this company, all the reviews about the staff here is excellent! We experienced only excellence too, so keep up what you are doing, it is working :-)
Than you so much!

Dermott McKoen   –  
United Kingdom UK
Visited: February 2024 Reviewed: Mar 3, 2024

Email Dermott McKoen  |  50-65 years of age  |  Experience level: 2-5 safaris

Top class and well organised
5/5

Had an amazing experience and Sunworld Safaris did a fantastic job helping us enjoy the whole week. We had a first class service from start to finish and our guide/driver (Mwashi) was a wealth of knowledge and patience throughout. The consultant team at Sunworld were responsive to all our demands and requests and laid out a practical itinerary that ticked all the boxes. Will be using them again when we come back and have already started recommending them to our contacts.

Mary Kay Jordan   –  
United States US
Visited: November 2023 Reviewed: Feb 24, 2024

Email Mary Kay Jordan  |  65+ years of age  |  Experience level: first safari

Trip of a Lifetime
5/5

From the time we arrived until we were left at the airport, we were treated like royalty.
Our guides, Diger (in Nairobi), John Leng (Samburu) and Symo and Mario (Maasi Mara) were excellent and always on the lookout for how to make our trip special.
When DIger took us to the Elephant Sanctuary, he made sure that we had a great place to view the presentation, then took us to a wonderful restaurant for lunch and made sure we had plenty of time at the Kuzuri bead factory.
John met us at the Samburu airport and by the time we made it to Ashnil, we had already seen 4 of the special five, watched 2 jackals eating their kill while shooing off the vultures and had learned the names of several birds.
We checked in to Ashnil, ate some lunch and went out for a late afternoon ride where we saw a leopard and tracked it for awhile. Our waiter, Elvis was very friendly and helpful and when we decided to have dinner in our tents due to bugs, he very graciously brought our meals to our rooms.
During the night, we had a LOT of rain and we knew that the river was raging, but we went on the morning ride even though it was raining. The rain did not deter the animals and we were soon met with a giraffe standing in the middle of the road just waiting for us. After that we saw three families of elephants and lots of other animals. We had breakfast in the land cruiser as it was still raining.
Upon arriving back at the camp, we were told to pack up and were moved up to Sonara, a sister camp. The operative word being up, which was away from the river. Their staff greeted us warmly and quickly settled us into rooms. After lunch, we went on an afternoon ride and then had a wonderful dinner.
Breakfast the next morning and then we were off for a leisurely ride to the airport. Upon arriving later than expected in Maasi, we were met by Symo and Mario and taken to the Bush Camp where the staff quickly put together a nice lunch for us as they realized we had not eaten since breakfast. Then, out for an afternoon ride.
I cannot say enough great things about the staff at the Bush Camp. Joseph, the manager, left after our first day to go for a home visit and Mercy, Nelson and another woman stepped in and made sure that our every need was met. Donald welcomed us to all our meals and explained everything we needed to know about the food and the Professor was a great bartender. These two men made our dinners fun. And, what can I say about the food - as good as any I have had in a 5-star restaurant. I have told people it was like eating on a Viking cruise (which I consider to be the highest of compliments.) The food selections were varied and imaginative as well as delicious.
We had breakfast on our drives each morning except for the last morning when we opted not to go for a drive and to have breakfast at the samp. When I came down for breakfast, I could not find where they had set it up. And, then I saw a staff member that sent me over to the bar tent. There, I found that they had set up breakfast for the three of us right next to the river. A lot of trouble for three people, but what a treat!
We saw all the animals of the Maasi except the rhino. My friends at home could not believe all the animals that we saw. We saw several prides of lions, as well as 2 leopards and 2 cheetahs - one with small cubs, giraffes, elephants, gazelle, topi, oryx, impala, ostriches (with babies), monkeys, baboons, hippos, zebras, jackals and lots of birds.
I cannot say enough good things about the staff at Mara Bush Camp and all the guides. And, the guards who walked us back and forth from the tents were definitely appreciated and Doris met me every morning with hot chocolate. The staff was definitely the icing on the cake for the trip.
And the accommodations could not have been better! Gives a new meaning to tenting. 🙂
I have already given your information to several people and are recommending your company as the way to see Kenya.
And, I would be remiss if I did not mention the guide that we had on our last day in Nairobi. He met us at the airport, took us for lunch and some shopping and then, we told him that we would be happy to just go to the airport and stay there until time to leave. He left us at the airport at 4:00 and told us to let him know when we had our boarding passes. When we got over to the terminal, they would not let us in so we called the guide. He came back for us as he had not left the grounds and then took us to a hotel where he used his connections to get us up to the roof bar where we could rest until we could go back to the airport. Again, he did not leave the airport grounds until we called and told him we had our boarding passes.
From door to door, your company took care of us - through all sorts of weather.
Thanks so much for a trip of a lifetime!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 39
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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