Tour guides
Kihindo Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2021)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $750 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Bea | 20-35 years of age | Experience level: first safari
Scammed
We felt scammed. The conditions we paid for weren't what they offered us. Water wasn't free, and the car wasn't the same as in the photos (it was broken all over). The guide spoke only the bare minimum and didn't offer us water during the safari. He even deigned to tell us his name at the end so we could write a review. He arrived over an hour late for one of the excursions, and there wasn't even an apology. You're always hungry at mealtimes; a sandwich and that's it. Their solution? None. They don't answer any of our messages.
Reply from Kihindo Tours and Safaris
Posted on Oct 20, 2025Dear Bea,
We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify a few important points:
Water was provided in the car throughout the safari, as it is always included in our packages.
Regarding the vehicle, our itineraries always mention three types of cars used during the trip:
1. Transfer car (7 seats with air-conditioning)
2. Closed safari jeep with pop-up roof
3. Open safari jeep for game drives
You did not specify your preference for a closed jeep before or during the booking. The request for a closed jeep was made only on the last day, when it was unfortunately too late to make the change.
Concerning the food, we did not receive any report from you during the trip. If you had informed our office, we would have contacted the hotel immediately to make sure you received additional food or a better meal arrangement.
We sincerely apologize for any inconvenience and appreciate your feedback, which helps us improve our services for future guests.
Best regards,
Isaya John