Tour guides
Kihindo Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2021)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $750 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Fco Alberto | 50-65 years of age | Experience level: first safari
A surprise when booking the safari
Hello. We are a group of travelers who contacted Kihindo in late January to plan a safari for August. Everything was going well—good communication, a competitive price, and a flexible itinerary tailored to what we wanted to do during our 10-day trip through the southern parks. However, after spending months weighing our options and finally finalizing everything—including paying the deposit in late June—we received a message stating that a mistake had been made and the trip price would increase by nearly 50% over our original quote. They didn't provide a specific explanation for the error but insisted that the trip couldn't go ahead at the original price. We had to scramble for an alternative with very little time left before our vacation; fortunately, we found one at the same price Kihindo had originally quoted. It’s a shame, as we had come to them based on a recommendation from an acquaintance, and the communication and service had been excellent up to that point. They refunded our deposit without issue, and all their messages were very polite. I understand that there was likely a calculation error on their end, but it was quite stressful for us to find ourselves in late June without the trip we had been planning since January. I hope this doesn't happen to them again and that they take this feedback into account to improve this aspect of their service in the future. Regards.
Reply from Kihindo Tours and Safaris
Posted on Sep 22, 2026Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and stress caused by the pricing error, especially after you had been planning your safari with us for several months.
We are very sorry that this situation affected your travel plans. While the mistake was unintentional, we fully understand your disappointment and appreciate your understanding throughout the process. We are also glad that our communication remained helpful and that your deposit was refunded promptly.
We truly value your kind comments about our service and communication, and we have taken your feedback seriously. We are reviewing our quotation and booking procedures to help prevent a similar situation from happening in the future.
Thank you again for considering Kihindo and for sharing your experience in such a constructive way. We wish you wonderful memories from your safari and hope to have the opportunity to welcome you to Tanzania another time.
Warm regards,
The Kihindo Tour and Safari Team
ES
Email Juan Carlos | 20-35 years of age | Experience level: first safari
Horrible, be careful, it doesn't deliver the service you pay for.
Be careful, they don't provide the services you pay for. The conditions we paid for were not what they offered us once we were there. The water service, supposedly free, was a lie; they made us pay for it after the experience was over. The vehicle for the safari was completely different from the one you see in the pictures before we paid for the safari (the condition of the vehicle left much to be desired, and the one we booked was closed on the sides and open on top, and at no point did they provide us with what we paid for). You pay for a guide, and in our case, he didn't speak to us at all during the entire trip, nor did he offer us water all day (when, in theory, you're paying for a guide and for water during the trip). The only time he spoke to us more fluently was at the end of the safari to tell us his name and show us a QR code to rate him, in an aggressive way, as if we absolutely had to give him a good rating. On our first day visiting the Maasai village, we waited for over an hour, and when we finally arrived, they didn't even apologize. The food service was very poor; when we arrived for lunch, we were given a sandwich... They always under-served us. And they offered no solution. We want to claim a refund, but they haven't responded to any of our messages. We will not recommend Kihindo Tours to anyone we know.
Reply from Kihindo Tours and Safaris
Posted on Jan 26, 2026Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations, and we apologize for the inconvenience and disappointment you faced during your safari.
At Kihindo Safaris, we take guest satisfaction seriously. Your concerns regarding the vehicle, guiding service, water provision, waiting time, and meals are acknowledged and have been reviewed internally so that corrective action can be taken to improve our services going forward.
Regarding your refund request, we would like to clearly confirm that the USD 95 refund has already been processed and completed. We regret any miscommunication that may have led to confusion about this matter.
While we are sorry that this experience affected your impression of our company, we appreciate your feedback as it helps us improve. We wish you the very best in your future travels.
The USD 95.00 refund was successfully completed on 9 January 2026 to the original MasterCard payment (reference: KTT-1081890), as confirmed by our payment provider.
— Kihindo Safaris
ES
Email Bea | 20-35 years of age | Experience level: first safari
I felt scammed
We felt scammed. The conditions we paid for weren't what they offered us. Water wasn't free, and the car wasn't the same as in the photos (it was broken all over). The guide spoke only the bare minimum and didn't offer us water during the safari. He even deigned to tell us his name at the end so we could write a review. He arrived over an hour late for one of the excursions, and there wasn't even an apology. You're always hungry at mealtimes; a sandwich and that's it. Their solution? None. They don't answer any of our messages.
Reply from Kihindo Tours and Safaris
Posted on Oct 20, 2025Dear Bea,
We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify a few important points:
Water was provided in the car throughout the safari, as it is always included in our packages.
Regarding the vehicle, our itineraries always mention three types of cars used during the trip:
1. Transfer car (7 seats with air-conditioning)
2. Closed safari jeep with pop-up roof
3. Open safari jeep for game drives
You did not specify your preference for a closed jeep before or during the booking. The request for a closed jeep was made only on the last day, when it was unfortunately too late to make the change.
Concerning the food, we did not receive any report from you during the trip. If you had informed our office, we would have contacted the hotel immediately to make sure you received additional food or a better meal arrangement.
We sincerely apologize for any inconvenience and appreciate your feedback, which helps us improve our services for future guests.
Best regards,
Isaya John