It was such a pleasure working with Mariano and his team at New World Safaris on our South African Honeymoon. Throughout the entire process, they were consistently gracious, accommodating, beyond thorough, and made things happen SO FAST for us. After a couple of preliminary calls / emails to discuss what we were hoping to accomplish on the trip, Mariano's team put together the most beautiful and thorough itinerary package perfectly tailored for us. Every single detail of our trip had been thoughtfully accounted for. As soon as we arrived in South Africa, Mariano had a member of team to meet us and greet us at the airport and immediately put us at ease. From that point on, we realized that The New World Safari team would literally be handling every detail of coordination the entire trip and we wouldn't need to lift a finger. For those of you who aren't able to get away on vacation that often and really want to not worry about A SINGLE THING, this was the most relaxing trip we have EVER had for that reason. They really made us feel like VIP's and allowed us to completely unwind. I would also like to mention.... about halfway through our 24 day trip, my husband and I decided to COMPLETELY change the itinerary for the remainder of our trip. We called Mariano on a Saturday night (who had consistently made himself available at all hours of the day via phone call / WhatsApp) and asked him to reconfigure our entire trip. We know how much work it would take to change hotels, flights, etc., but Mariano and his team had everything changed and rearranged for us within a few hours. His team handled this curveball with absolute grace. We were in constant communication with them with daily questions (where can we get COVID tests? Can we push our dinner reservation an hour? Can you recommend somewhere we can get a good steak?) and no matter how complex the question / task, New World Safaris would always get back to us SO quickly and go above and beyond to make things seamless for us. They really made it all appear to effortless. We were so blown away with the level of customer service we're already brainstorming our next trip with them. This entire experience will definitely make it hard to ever plan travel ourselves...!