Reviews

Sort By: Date Most Helpful Rating 11-20 of 27 Reviews
Sarah Mattinson   –  
Saint Helena SH
Visited: July 2023 Reviewed: Jul 25, 2023

Email Sarah Mattinson  |  35-50 years of age  |  Experience level: first safari

Perfect relaxing solo getaway
5/5

From start to finish this tour was exactly what I was looking for! A tour of Zimbabwe that have a taste of everything Africa has to offer with down time and a little bit of luxury (4 days 3 night)

Brian was on time to collect me from the airport with a smile and a bottle of water, he transferred me to My accommodation and ensured check in was smooth (Pioneer Lodge). I had enough time for a shower before going on the evening cruise

The cruise on the Zambezi with Pure Africa was so tranquil and relaxing, I was looked after so well by all the staff. The 4 course meal was amazing, I could not fault it at all.

Day 2 : Brian collected me with Gary, who was my guide for a walk around Victoria falls. Gary was very knowledgeable and talked about all aspects from the Kuzu national park, the animals, the falls and the plant life we saw on the Victoria falls walk. The falls are magical as the mist clears to reveal the falls and then covers them again ! We were soaking , but it was worth it to be so close to the falls

I talked and walked so much I missed the helicopter slot booked for that morning! But that wasn’t a problem as Brian had re-arranged it so I could enjoy the falls to the maximum. The helicopter ride provided a different view to the falls and it was spectacular. As we returned to the helipad we saw elephants, giraffes and impala below in the trees.

That evening Brian drove me to ‘The Boma’ which is a chance to try local foods. There was no as much game food as I would like to have tried, but the food was well cooked and tasty. The dancing and drumming was magnificent- and to be able to participate with your own drum added to the experience. I was feeling tired, and messaged Brian, who came earlier than agreed to collect me.

My final day Brian drove me to the Botswana boarder, where he introduced me to ‘LT’ (probably spelt wrong!) from Waterburg safari. The jeep was comfortable , but you do need to take extra coats for the morning drive to Chobe ! It was cool! Coffee drinks and water were provided a three points by LT during the day. My only comment is that personally I would have liked more commentary on the animals as we saw them. But the morning drive was nevertheless really enjoyable. We saw giraffe, lions, impala, buffalo, antelopes, kudu, elephants, vultures, hippopotamus and crocodiles. For lunch we transferred to a hotel, which provided a hot buffet - the food was faultless ! Then we transferred onto a boat to cruise the river searching for animals. We were so lucky because the herd of elephants decided they wanted to cross the river in-front of us! We got up close and personal with crocodiles, hippopotamuses, warthogs, impala, kudu and some of the bird. LT drove us back to the boarder, where Brian was waiting to take me back To the hotel.

The next day Brian arrived on time to transfer me back To the airport with his lovely wife and daughter.

This has been my first solo trip, I have felt safe and secure the whole time. Brian made sure I knew what time I needed to be in reception and he personally made sure other tour companies collected me on time when using other tour providers. Before I booked Brian was very communicative by email, answering questions, and once I arrived I had Brian’s WhatsApp number so I could communicate with him while in Zimbabwe.

I can not recommend customise travel and tours highly enough. If you want a stress free, relaxing African experience this is the company you should book through.

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 27, 2023

Thank you Sarah for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.

Susanne Gren   –  
Sweden SE
Visited: June 2023 Reviewed: Jul 21, 2023

Email Susanne Gren  |  50-65 years of age  |  Experience level: first safari

Everything worked out as the plan
5/5

Happy and pleased with the tour.
I can really recommend, we get a jeeptour and a boattour and saw a lot of animals.

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Susanne for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.

Franco   –  
Switzerland CH
Visited: April 2023 Reviewed: Jun 2, 2023

Email Franco  |  20-35 years of age  |  Experience level: 2-5 safaris

Beautiful country and region with good travel agency
5/5

We spent a week in zimbabwe in the Victoria Falls region, with day trips to Botswana & Zambia.
The whole trip was wonderful and thanks to good planning we were able to see a lot in a short time.
Our ideas were taken into account and integrated into the travel planning.
The recommended accommodation at Pioneers Victoria Falls was excellent with new facilities, beautiful surroundings and great food.
We can highly recommend the travel agency, and the price-performance ratio is definitely right.
Many thanks to Brian and Customize Travel & Tours for the unforgettable trip.

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Franco for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Joe Vogel   –  
Germany DE
Visited: March 2023 Reviewed: Apr 18, 2023

Email Joe Vogel  |  65+ years of age  |  Experience level: over 5 safaris

Brian (Customise T.&T.) did an excellent job. Highly competent, fulfilled all our wishes to 100 % !
5/5

A very friendly, warm, accommodating guide with a great background of knowledge and outstanding expertise. He was able to fulfill all of our wishes, including our special requests, to our complete satisfaction at any time. I will recommend him and his company at any time. If I plan to visit Zimbabwe once more, I will contact him again. Every Dollar, every Cent we paid was worth it.

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Joe for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Melanie Caduhada   –  
United States US
Visited: March 2023 Reviewed: Apr 4, 2023

Email Melanie Caduhada  |  20-35 years of age  |  Experience level: first safari

Customise Tours is the Absolute Best!
5/5

I booked a 4-day Victoria Falls and Chobe Tour with Brian. This was my first visit to Africa and I was traveling alone. Brian put together an amazing itinerary for the time that I had to visit Victoria Falls and Chobe. He showed up promptly at the airport upon my arrival, and made sure I felt safe and comfortable throughout my visit. Brian is so hardworking, organized and kind, and I sincerely enjoyed his company during my visit. It felt like I was seeing Zimbabwe and Victoria Falls alongside a friend I had known for years.
Victoria Falls was a truly magical and majestic site of nature to see. My entire visit to Africa entailed South Africa and Namibia, but the experience in Zimbabwe and Victoria Falls was a definite highlight. The animals such as elephants and giraffes were abundant even outside of game drives. Highly recommend visiting Zimbabwe and Victoria Falls with Customise Tours - you will have a lovely and memorable experience with one of the best guides in the area!

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Melanie for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Angie Gibson   –  
Australia AU
Visited: March 2023 Reviewed: Mar 27, 2023

Email Angie Gibson  |  50-65 years of age  |  Experience level: 2-5 safaris

Professional, pleasant and persistent never let's you down.Brian
5/5

Brian always communicated in a professional and timely manner. He made sure all our activities were on time with the right amount of information when we needed it. Our tour was exactly what we requested plus more due to Brian's input. Highly recommend Brian he will enhance whatever tour you want to put together or leave it to him and it will be done!

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Angie for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Athol Gibson   –  
Australia AU
Visited: March 2023 Reviewed: Mar 27, 2023

Email Athol Gibson  |  65+ years of age  |  Experience level: 2-5 safaris

Very Professional Very conscientious & Trustworthy!!
5/5

Brian Chimwai (Customised Travel Zimbabwe is honestly a pleasure to do business with!!
He is very diligent and caring - nothing was too much for Brian
You could contact me directly for a personal reference if you desire - but I will tell you to relax Brian's got it coveted!!

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Athol for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Zach   –  
Sweden SE
Visited: January 2023 Reviewed: Feb 23, 2023

Email Zach  |  20-35 years of age  |  Experience level: 2-5 safaris

Excellent tour company
5/5

We had an excellent experience with this company. Brian was amazing, helped us with everything we needed from activities to transport. He was very trustworthy and willing to go the extra mile to make sure we had a great time. Couldn’t recommend this company and Brian more, they are fantastic!

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Zach for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Benjamin Lievens   –  
Belgium BE
Visited: February 2023 Reviewed: Feb 23, 2023

Email Benjamin Lievens  |  35-50 years of age  |  Experience level: 2-5 safaris

Great sevice
5/5

Brian is a nice and well organized guy.
If you go to the falls or Zimbabwe, he is the guy you can rely on to have everything fixed for you.

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Benjamin for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

ETHAN   –  
Australia AU
Visited: January 2023 Reviewed: Jan 28, 2023

Email ETHAN  |  35-50 years of age  |  Experience level: first safari

Organised and Ready
4/5

Brian was great to deal with. He organised everything for me and even came along to one of the activities!

Reply from Customise Travel & Tours
Reply from Customise Travel & Tours
Posted on Jul 24, 2023

Thank you Ethan for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Average User Rating
4.9/5
Rating Breakdown
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