Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Franco | 20-35 years of age | Experience level: 2-5 safaris
Beautiful country and region with good travel agency
We spent a week in zimbabwe in the Victoria Falls region, with day trips to Botswana & Zambia.
The whole trip was wonderful and thanks to good planning we were able to see a lot in a short time.
Our ideas were taken into account and integrated into the travel planning.
The recommended accommodation at Pioneers Victoria Falls was excellent with new facilities, beautiful surroundings and great food.
We can highly recommend the travel agency, and the price-performance ratio is definitely right.
Many thanks to Brian and Customize Travel & Tours for the unforgettable trip.
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Franco for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
NZ
Email Jo | 50-65 years of age | Experience level: over 5 safaris
Fantastic experience arranged by Brian
We had an excellent half day game drive trip into Chobe arranged at very short notice by Brian. He was very responsive and accommodating for our group of 6. Would highly recommend.
DE
Email Anja Luecking | 50-65 years of age | Experience level: over 5 safaris
Highly recommendable tour to Hwange
I can only highly recommend booking with Customise Tours and staying at Ivory Lodge. Organization by Brian was flawless and payment through we travel trustworthy. Ivory Lodge is a true gem with family atmosphere and friendly and helpful staff and their rangers are very skilled, knowledgeable and committed. We saw a cheetah on the tree in Hwange and lots of elephants frequented the waterhole at the lodge. The transfer from and to Vic Falls with John was a pleasant drive full of chatting and exchange, and I highly appreciated John supported me with some issues I had to deal with in Vic Falls (luggage, doctor). All in all, a great experience - thanks to everyone involved!
US
Email Steve Poynter | 65+ years of age | Experience level: 2-5 safaris
They put together a wonderful day!
We booked at the last minute and we were so happy that Brian at Customize was able to accommodate us! We did a one day tour from Victoria Falls to Chobe national Park and a Chobe River cruise. We had a different guide for each, and they were both fantastic! We saw so many animals… Herds of elephants, giraffe, families of lions, families of hippos, elephants playing in the river, crocodiles! The provided lunch was delicious and it was a fantastic day! Thank you, Brian!
Email Karen | 50-65 years of age | Experience level: 2-5 safaris
Superb in every way!
I booked a 4 day tour with Customise Tours and Travel from Victoria Falls to Hwange National Park, staying at Ivory Lodge, a concession on the outskirts of the park, inclusive of all accomodation, food and drink, transfers, game drives, Zambezi dinner cruise.....and the service was excellent throughout, I cannot fault it. All of my requirements were more than met, with many additional touches at no extra cost. Everyone I met during the tour could not do enough to make me comfortable, and provide insights into this wonderful country, it's people and it's wildlife. Phenomenal.
Reply from Customise Travel and Tours
Posted on May 27, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
US
Email Paige | 50-65 years of age | Experience level: 2-5 safaris
Professional. Responsed quickly to our inquiry and did a fabulous job taking care of us.
I inquired about several tours via safaribookings.com and Brian with Customise Travel and Tours answered quickly and professionally. We chose Brian. Although he is the owner of the company, he personally picked us up at our hotel and drove us to Chobe National Park and waited while we did the safari and returned us to the hotel. Brain arranged for his safari guide, Cobra, to do the land portion of the tour and Mugane for the boat tour. Both were fantastic! They all
make a fantastic team. We appreciated the efforts of all of them. Great job Brian! We loved the personal attention. Thank you.
Reply from Customise Travel and Tours
Posted on May 27, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
IT
Email Matteo Scarinzi | 20-35 years of age | Experience level: 2-5 safaris
Phenomenal is and understatement
What can be said about Brian and his wife other than they are a couple of special and amazing human beings? Not only the service they provide is of the highest level imaginable, - with perfect organization and constant availability through WhatsApp at ALL TIMES - they also are wonderful people which will surprise you with their sheer politeness, boundless kindness and an ever-present smile.
They'll selflessly invite you to dinner to their house and take you where to real spirit of the country lies, while also relying on fantastic partners to ensure the best comfort for all guests on their journey through Zimbabwe and Botswana.
I wish them nothing but the best because they truly deserve it.
Reply from Customise Travel and Tours
Posted on May 27, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
RS
Email Anastasia Berezkina | 35-50 years of age | Experience level: over 5 safaris
Very warm and pleasant experience
I traveled solo for 4 days to Victoria Falls. I chose Customise Travel because it matched my preselected highlights and offered a very good balance of everything.
Here is my summary:
1. The tour was perfectly structured with time to relax and enjoy activities.
2. Fully customizable – I requested a different lodge and one extra activity.
3. Truly private – this isn't a big agency, so I received full attention. This fact should be advertised more.
4. Brian is a great host, very caring and attentive but not overly so. 😊
5. You get this all for very reasonable price (comparing to big agencies with no flexibility, with big groups and standard services)
Thanks to Brian and his lovely family
Reply from Customise Travel and Tours
Posted on May 27, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.
US
Email Scott Jones | 50-65 years of age | Experience level: 2-5 safaris
Customize Travel and Tours provided a fantastic experience for my Victoria Falls trip
I signed up for the four day three night experience in Victoria Falls including a day trip to Chobe National Park. Brian was very helpful as I inquired and asked questions about different options. I had a specific hotel where I wanted to stay and Brian modified the package to make it happen. Upon arrival at the airport, Brian was there to pick me up. Every step of the way, he was extremely helpful and shared a lot of helpful information. My package included a dinner cruise on the Zambezi River, a guided tour of Victoria Falls and all its viewpoints, a helicopter ride over the falls, the dinner and show at The Boma, and a day trip to Chobe National Park in Botswana. Brian transported me to each of these places and handed me off to other qualified guides, all of which were great. Brian was always on time, was calm and confident, and was a joy to be with. I highly recommend him and Customise Travel and Tours.
US
Email Alea Al - Juhari | 20-35 years of age | Experience level: first safari
So accommodating, fun and courteous.
Brian was the best! He made sure we were able to have an amazing experience in our grad student budget. He scheduled everything perfectly and made sure we were taken care of the whole trip. Traveling abroad as two young women can be daunting and Brian made sure we felt safe and comfortable the entire trip. He is so kind, friendly and informative about the area as he is a local Zimbabwean. Could not recommend him more or have had a better experience!
Reply from Customise Travel and Tours
Posted on Feb 3, 2025We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review greatly motivates our team to continue providing excellent service. We hope to see you back at another time. Thank you.