Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 21
  • 4 star 5
  • 3 star 0
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 27 Reviews
Anca Minca   –  
Romania RO
Visited: May 2021 Reviewed: May 25, 2021

Email Anca Minca  |  35-50 years of age  |  Experience level: 2-5 safaris

Very much reliable and ready to assist
5/5

Madukha Tours and Safaris perfectly organized our 13 days trip to Kenya. We enjoyed everything in Maasai Mara despite of the heavy rains. The best part of our trip was the Beach part, the booked us at Diani Sea Lodge that carefully took care of our needs ensuring we enjoyed every moment of our stay. Much thanks to Ambrose the Tour Consultant, Steve who took us to Maasai Mara and Athumani who took us to Tsavo East and Amboseli.Madukha Tours and Safaris is the best and we highly recommend to anyone planning a trip to Kenya.

Michelle   –  
Kenya KE
Visited: October 2021 Reviewed: Oct 16, 2021

Email Michelle  |  35-50 years of age  |  Experience level: over 5 safaris

Fantastic service: professional; helpful; value for money; fun!
5/5

This was our second trip to the Masai Mara with Madhuka Tours and yet again, it was truly brilliant! William makes the booking and organising of such a trip very easy and he understood exactly what our family was looking for and communicated with us within an hour of messaging him each time. Our driver and guide Hudson was truly fantastic. He was punctual, helpful, a very safe driver and made the joinery to the Mara part of the experience with his local knowledge. Once in the Masai Mara, Hudson’s incredible knowledge of the area and animals allowed us to have THE most incredible few days. He is so wonderfully friendly and fun and knows all of the local guides! We saw over 30 lions (including Cubs!); 7 cheetah; leopards; elephants; hyenas; hippos and so many plain animals too. Our children had the best time as Hudson made the game drives so much fun and educational for them. Our accommodation was great and exactly what we’d requested from William- within the park; delicious food; very helpful staff and a pool for our children. I cannot recommend Madhuka Tours more highly and can’t wait to use them again for our next trip.

Nicole Heur   –  
United States US
Visited: August 2023 Reviewed: Aug 18, 2023

Email Nicole Heur  |  50-65 years of age  |  Experience level: first safari

Experienced
5/5

Setting up the tour was extremely easy, working with William.

On our tour, we had a driver who had 30+ years of experience! John was accommodating, kind, helpful, and fun. He was a very safe driver, showed great respect for the animals, and made sure to go out of his way to help us -- from finding animals that we were discussing to helping organize a fun surprise for our anniversary, John went above and beyond to make our safari the best experience possible for us.

We chose mid-level and we always had running water, quite beautiful facilities, and amazing buffet meals. The customer service of everywhere we went was very, very good.

Rudi Gelper   –  
Belgium BE
Visited: August 2023 Reviewed: Aug 26, 2023

Email Rudi Gelper  |  50-65 years of age  |  Experience level: 2-5 safaris

Africa safari 2023 good experinece
4/5

In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.

If a few points would not have been - resulted in 5 stars but.

Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...

But is general we are happy .

Qing   –  
China CN
Visited: August 2023 Reviewed: Sep 2, 2023

Email Qing  |  20-35 years of age  |  Experience level: first safari

Perfect, amazing journey
5/5

Firstly, it was a perfect trip and we all had a great time. William provided us with excellent service and itinerary. We have a total of 10 people, and William provided us with two cars. The Safari driver of our car is Steve, who is very patient and experienced. He will take us to find various animals and stop for us to take beautiful photos. Steve is a great guide, and don't miss him when you come to Safari, Kenya.
Regarding the hotel selection, the hotel arranged by William for us this time completely exceeded our expectations, with excellent service and restaurants. Although I come from China, I think the food is very delicious.
After Safari ended, we stayed at the seaside in Mombasa for 3 days. The white sand beach here is very soft, and the sea breeze is also very comfortable, making it suitable for vacation. We highly recommend everyone to come to Mombasa to play for a few days.
In short, this was a perfect travel experience. I saw very beautiful scenery in Kenya, Africa, and we all had a great time. If I have friends who want to come to Safari, Kenya, I will recommend Madukha to them because it's really great!

Lu Ming Shen   –  
China CN
Visited: September 2023 Reviewed: Oct 21, 2023

Email Lu Ming Shen  |  35-50 years of age  |  Experience level: first safari

Wonderful and remarkable Safari time, nice people of Africa
5/5

We had 8days Safari in Kenya and 4nights in Zanzibar which was overall wonderful and remarkable experience. This is our first time in Africa , before we arrived we had lots of worries .... But we finally found most people we met are very nice , polite and willing to help, Hotels are clean and comfortable , arrangement of Safari are full of fun with reasonable schedules. I would say thanks to Wiiliam and our guide Steve and drivers , who provide high quality and professional service, especially William, from beginning to the end he was so helpful and always quick responce of every request of us so that we had a smoothly journey in Kenya and Tanzania. Also our guide Steve are so experienced and talented in founding animals , mostly he was the first one to find cheetahs, Lions and always give us the best position. I will definitely recommend Madukha to my friend.

Ryan Ziemann   –  
United States US
Visited: March 2024 Reviewed: May 6, 2024

Email Ryan Ziemann  |  35-50 years of age  |  Experience level: 2-5 safaris

Great Tour, Great Accommodations, Great Guide
5/5

Madukha Tours provided great communication in advance of the trip, and was very responsive to emails. I believe all were answered within 24 hours. Itinerary was provided, ahead of time, and Stephen our driver/guide was always prompt, courteous, and flexible. We had a great time spending the week with him getting to know him as well as learning about everything we saw. Everything went very smoothly. Stephen networked very effectively with the other guides to stay on top of animal movements/activities in the parks.

I have no complaints whatsoever, as the trip was almost perfect, however I thought I'd provide a few "be awares":

-Our vehicle was an older van and did break down twice. Once was a simple loose battery cable, fixed within minutes by Stephen, the second was a wire that got severed. This was fixed in town within an hour (and they had a contingency vehicle lined up if it hadn't gotten fixed quick). These vehicles do take a beating, so this is certainly understandable.
-There is not a lot of room for excess luggage. While this was a "group" tour, it was the off season, and we ended up the only two. We don't travel light to start with, and were doing other travels besides the safari. If there were 5 or 6 of us and everyone had 2 bags per person I don't think we'd all have fit.
-Water was provided only on the 2 days with a very long drive between sites, and no snacks were provided. (There were plenty of opportunities to pick some up at rest stops however, just know to plan to bring/buy what you need)
-Be prepared for anything that needs to be paid directly, as in the remote areas, credit card isn't always doable, and ATMs are not always easily accessible (ie the Maasai area).
-Generally: You are going on "safari" to be a spectator of nature and nature often has its own plans. Each day may have its own unexpected twists and turns. Relax, go with the flow, enjoy the journey, and you will have a great time!

Geetha & Kris   –  
United Arab Emirates AE
Visited: September 2021 Reviewed: Sep 15, 2021

Email Geetha & Kris  |  50-65 years of age  |  Experience level: first safari

Just FLAWLESS!!!
5/5

William was very good and organised a memorable 5 day safari / tour for us and everything was good from time we landed in Nairobi till we departed!!

I would and have started recommending William to others too!

Tatu   –  
Kenya KE
Visited: October 2021 Reviewed: Nov 12, 2021

Email Tatu  |  20-35 years of age  |  Experience level: first safari

Excellent tour guide
5/5

I had a great experience with the tour company. The tour guide was punctual and had great knowledge about the wild animals.

Tatiana   –  
Russia RU
Visited: July 2022 Reviewed: Aug 9, 2022

Email Tatiana  |  35-50 years of age  |  Experience level: first safari

Very good quality
5/5

Hi, I’m very satisfied with our 6 days safari in Kenya. Special big thank you to our 18years experienced driver Nelson. We felt very safe and we have seen many animals. I’ve made fantastic photos which you can see on Instagram: @dancing_in_the_plane

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 21
  • 4 star 5
  • 3 star 0
  • 2 star 1
  • 1 star 0
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