Madukha Tours and Safaris ltd Staff
Madukha Tours and Safaris
- Office In:
- Size:
- 1-5 employees (Founded in 1993)
- Member Of:
- ASTA & KATO
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $300 to $1,500 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Shuang | 20-35 years of age | Experience level: first safari
It is not a pleasant tour which offered by this agency.
It is not a pleasant tour which offered by this agency.
First, the person who contact me during my booking sent a full itinerary of our 7-day trip. According to the itinerary, our transport vehicle is 4x4 Landcruiser, which is written in large bold font in the email. However, they offered us a small ugly van during all 7 days. They changed our vehicle without any inform, so we are demoted to a lower van but not any refund. We paid for the 4x4 Landcruiser, but got a small van finally.
Second, our guide always showed dirty look at most time like that he was not pleasant with us. And during the tour, he provided little useful lesson or knowledge about the safari. We don't think he is a competent guide. Even there is a time when he set a departure time as 4pm, we arrived at the van at 4:03pm. He blamed me that we were not on time. He made us feel that he was not offering service but disciplining even that we gave him tips everyday. Once we changed the tip time from morning to the evening, he asked us in the afternoon that why no tip that day.
By the way, we lost our card reader and mosquito repellent in the car when we are at hotel.
To sum up, the experience during this safari trip is not as pleasant as we expect.
Next year when I take my family here, I will not choose this agency any more.