Our Consultants in the office
Meektrails Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $130 to $2,000 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Marco | 35-50 years of age | Experience level: 2-5 safaris
They may change plans unexpectedly and without informing the clients.
We booked a ten day safari. The original program was changed without informing us and without our consent. The vehicle was downgraded without informing us. They also decreased the number of safari day to 9, leaving us one day without activities. This is especially bad since they erased from the program one day in the Masai Mara. We found out about all of this during the trip, not before. Communication was virtually non-existent.
Reply from Meektrails Safaris
Posted on Jan 8, 2024Many thanks for sharing this with other travelers, we take every review in a positive approach to help us get better, some negative will assist us in knowing how we can do to make it better for clients travelling with us now and in the future.
In Kenya we have 2 vehicles for safaris, 4 X 4 safari minivan and 4 X 4 safari land cruiser, it is important to know which you are booked even by asking for photos for the safari vehicle. The price between the two vehicles is considerably different.
I do not understand what you mean by your tour being cut short yet we dropped you guys at the airport on the same day you were booked for your flight home, you almost did not meet me because of time since you were rushing to board the flight. The flight itinerary was not changed, how could you have missed a day?
I agree about missing a game 1st night in Maasai Mara, I personally asked you what we could do about this since our parks had changed from 24 hour packages to 12 hour packages. I have many clients who have had this issue but we advised them to do something different on this evening to avoid paying a full days ticket that is only used for an hour or so and most picked my advise, you also picked this as there was no need to pay an extra ticket. Had I known you had an issue believe me we would have paid that extra ticket for you to make sure you spoke positive of us and our our beautiful country.
ALL IN ALL THIS WILL HELP US IMPROVE AND THANKS FOR SHARING.