Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 79
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 79 Reviews
Sadanala Narasimha Rao   –  
Saudi Arabia SA
Visited: April 2024 Reviewed: Apr 14, 2024

Email Sadanala Narasimha Rao  |  20-35 years of age  |  Experience level: first safari

Excellent and Up to the Point
5/5

Excellent Service and Hassle-Free Experience with Ongeri Expeditions

I recently had the pleasure of booking my itinerary for a visit to the Masai Mara with Ongeri Expeditions, and I must say that my experience exceeded all expectations. From the moment I contacted them, Miss Musangi, one of their dedicated representatives, provided outstanding assistance, ensuring that every aspect of my trip was seamlessly arranged and tailored to my preferences.

Throughout the entire process, Miss Musangi was always available and responsive, making me feel like a valued customer. She patiently listened to my requests, provided expert recommendations, and promptly crafted a meticulously detailed day-to-day itinerary that perfectly met my needs.

What truly impressed me was Miss Musangi's unwavering dedication to ensuring a hassle-free experience. She meticulously arranged all logistics, including transportation, accommodation, and activities, leaving no aspect overlooked. Thanks to her thorough planning, I could enjoy my trip without worrying about any logistical details.

During my time in Masai Mara, everything went smoothly, exactly as planned. The accommodations were outstanding and in convenient locations, allowing easy access to the park and maximizing my wildlife viewing opportunities. The choice of activities was diverse and catered to my interests, ensuring that each day was filled with exciting experiences and incredible encounters with the wildlife.

I cannot speak highly enough about Miss Musangi's professionalism, knowledge, and attentiveness throughout the entire process. Her expertise and commitment to customer satisfaction truly made all the difference, and I am incredibly grateful for her exceptional service.

Overall, I wholeheartedly recommend Ongeri Expeditions, particularly with Miss Musangi's assistance, for anyone planning a visit to the Masai Mara. Their attention to detail, seamless organization, and personalized approach ensure a remarkable and stress-free experience. With Ongeri Expeditions, you can trust that your journey will be expertly crafted and unforgettable.

Gabriele   –  
Switzerland CH
Visited: April 2024 Reviewed: Apr 5, 2024

Email Gabriele  |  35-50 years of age  |  Experience level: over 5 safaris

Thoughtful responsive and understanding
5/5

Alex was a great help in planning itinerary options, the choices of activities was great and our special needs of a person with reduced mobility were carefully addressed

Sue Goff   –  
United Kingdom UK
Visited: March 2024 Reviewed: Apr 3, 2024

Email Sue Goff  |  50-65 years of age  |  Experience level: first safari

Fantastis
5/5

From our first enquiry to receiving a lovely email once Home, Abner and Ongeri were fantastic, from finding our camp, organising the most amazing balloon Safari, and being just the other end of a WhatsApp with answers to any questions we had, you have helped us make memories we will never forget.

Rachel   –  
France FR
Visited: March 2024 Reviewed: Mar 21, 2024

Email Rachel  |  20-35 years of age  |  Experience level: first safari

Incredible
5/5

Professional staff, personalised itinerary and amazing safari! I would highly recommend

Charity   –  
Kenya KE
Visited: March 2024 Reviewed: Mar 18, 2024

Email Charity

Accommodating
5/5

The experience was amazing n the staff were friendly n accommodating,we had a fabulous time there especially having our child the staff were patient with us and very ready to assist,Ongeri expedition thank you for the experience.

XU   –  
China CN
Visited: February 2024 Reviewed: Mar 3, 2024

Email XU  |  20-35 years of age  |  Experience level: first safari

Thank you for giving us an unforgettable journey. Africa is truly enchanting.
5/5

This trip gave us wonderful memories.
Firstly, as for the coordination, Zippy was very patient and attentive. She adjusted the itinerary and hotel arrangements several times according to my needs. She even applied for a WeChat account for me because I don't have WhatsApp.
Our driver was Bonnie, and I highly recommend him!!!!!! He was very responsible and experienced. He searched diligently for animals in Maasai Mara and Amboseli, especially on the last day in Maasai Mara. Bonnie spent the whole day with us on a safari in the park. Knowing that we were disappointed not seeing a leopard, he insisted on taking us to track one when he heard there was a sign of leopard before we left the park. We were fortunate enough to witness a leopard hunting, and we are especially grateful to him for that! Overall, it was a very satisfying journey. Thank you very much! By the way, it's better to choose accommodations inside Maasai Mara.

Lorna   –  
United Arab Emirates AE
Visited: February 2024 Reviewed: Feb 19, 2024

Email Lorna  |  20-35 years of age  |  Experience level: first safari

Amazing customer service
5/5

Very good team, responsive to enquiries. The drivers were great, very friendly and knowledgable. I would recommend to books with them

Mairi   –  
United Kingdom UK
Visited: October 2023 Reviewed: Feb 14, 2024

Email Mairi  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing experience from start to finish
5/5

We had the trip of a lifetime with Ongeri Expeditions in Kenya!

Communication was excellent and all our queries were answered quickly.

Our driver and guide George was extremely knowledgeable about the wildlife and fauna, and looked after us well the whole trip. Most importantly he made sure that my partner (who had never been on a safari before) got to see his Big Five!

We visited Samburu, Lake Nakuru & Masai Mara. These provided a great mix of wildlife and landscapes. We opted for the luxury accommodation and all the places we stayed were of an extremely high standard. Our highlight would have to be Ashnil Surana camp in Samburu - truly stunning surroundings (watching elephants and other wildlife crossing the river from your veranda) and a beautiful lodge. The staff at all the camps could not do enough for you! I am vegetarian and all the camps had several options for me to choose from. In the months running up to our trip we had some of our accommodation changed, however we were advised this was due to bad feedback for one camp, and the new camp in Samburu having opened up, so it was clear from the outset that Abner takes great care to only provide the best experiences.

All in all we would not hesitate to recommend Ongeri Expeditions to anyone looking for the perfect Kenyan safari experience!

Reha   –  
United States US
Visited: January 2024 Reviewed: Jan 25, 2024

Email Reha  |  20-35 years of age  |  Experience level: 2-5 safaris

Cazeah was informed, helpful and prompt. She is excellent at her job!
5/5

I got in touch with Ongeri Expedition two weeks before the date we were supposed to go to Nairobi and Masai Mara. The agent assigned to us was Cazeah Owiti. She was prompt in her responses, every query I sent was responded to within a couple of hours. I could customise our itinerary where needed with the help of our agent. The communication overall was fantastic. We were helped with all the bookings - hotels, camps, transport from airport to the hotel, flight from Nairobi to Masai Mara.
Upon arrival to Nairobi, we were assigned with a porter who met us once we landed and guided us through immigration and the baggage belt. We then learned that the airline had misplaced our bags, but Ongeri Expedition was kind enough to help us through that process too. We were assigned another porter when we came back to the airport the same night to claim our bags.
Our agent made sure we felt safe and could rely on her for any help or assistance.
Masai Mara, in general is an expensive tourist destination because of its unmatched wildlife reserve. But, Ongeri Expedition has different packages according to the budget to cater to everyone’s needs and tastes.
Ongeri Expedition was an excellent choice and I wouldn’t think twice to plan a visit to Kenya again with them. They were reliable, and fantastic at their job.
Special thanks to Cazeah, our tour agent for everything she did for us.

Fatema   –  
Kenya KE
Visited: January 2024 Reviewed: Jan 22, 2024

Email Fatema  |  20-35 years of age  |  Experience level: over 5 safaris

Well organised
5/5

Thank you Ongeri Expeditions for making our stay at Hildana memorable. Everything was well organised and they were constantly in touch with us throughout the stay and after. Will definitely book through you again.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 79
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0
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