Reviews
DE
Email Lily | 20-35 years of age | Experience level: 2-5 safaris
Very friendly, good organizers
We booked a safari at masai mara with bushtroop tours and we could not have picked a better organizer. The weather forecast for our original date was very bad, so we asked a few days before, if we could change the dates. It was not a problem at all. Our guide was very nice and very relaxing and he made sure we saw every animal we wanted... e.g. he didn't give up until we found the rhino :). Overall a very pleasant experience and we would book again with this company any time.
highly recommended
I rented a Toyota RAV4 with this agency. Vehicle in good condition. No mechanical problem. Tires in good condition. Very competitive price. Good communication with Jacqueline Mwathe by email.
UK
Email Zeng | 20-35 years of age | Experience level: first safari
Incredible safari in Kenya, a good guide makes a big difference
We had an unforgettable safari experience in Kenya, thanks to Bushtroop and in particular to our guide Nester Torome. We highly recommend them to anyone considering a trip to Kenya.
Communication is smooth and straightforward. Jacqueline was one of the earliest to respond to our query, and was always responsive to our follow up requests. On arrival, she gave us a warm welcome at the airport, despite having to wait for us for over an hour as we were held up inside.
Our guide Nester is very friendly and professional. He was always on time and in a cheerful mood despite hours and hours of driving. He has superb knowledge in animals and a passion in birds, whilst showing great respect to the wild animals. His vision is extraordinary. Very often he spot animals with naked eyes, while it took me a long time to find with my binoculars. It was his extremely sharp vision that helped us spot a critically-endangered black rhino in Lake Nakuru. He works hard to ensure we had good game viewing, driving long distance in Masai Mara just so we can see both cheetahs and leopards in one afternoon.
We are really grateful for Bushtroop and Nester for such an experience and hope to return soon.
CA
Email Mira & Neena | 35-50 years of age | Experience level: first safari
Bush Troop Safaris is fraudulent and will scam you - CAUTION
We booked through Safari Bookings, using Bushtroop Tours and Safaris (see contact below) -this company is a fraud. They said they would accept visa in Can currency and when asked repeatedly why they didn't process our deposit of 30% prior to the trip well in advance, they said that they were waiting for a more favorable exchange rate. The day prior to the safari they said our visa was a problem and insisted on cash payment via online transfer so they could steal our money and run. They were very suspicious and we asked them to jointly call visa to sort out the visa payment, but they didn't respond and insisted on cash payment. This company is scamming innocent customers. Please remove them from your operators option.
Jacqueline Mwathe
Sales Manager
View Park Towers, 14th Floor , Utalii Lane
P.O. Box 1226 - 00515 Nairobi, Kenya,
Tel: +254 (0)20 3316645
Fax: +254 (0)20 3317785
Cell phone: +254 (0)722 802513 / +254 733 725823
Emails: info@bushtroop-safaris.com or bushtroopsafaris@gmail.com
Website: www.bushtroop-safaris.com
Reply from Bush Troop Safaris
Posted on Oct 2, 2018Bushtroop Tours & Safaris is NOT a fraud, we a legitimate company.
We were not able to process your deposit because our account is a USD account. We also did not insist payment in cash. When we come to pick from the airport we had a pdq machine which you could have paid by card.
You made things difficult by insisting on paying us with Canadian dollars, all we could have done is converted the amount to usd and then pay by card.
Your preconceived notion that your money will be stolen speaks to your character. We are honest business people.
Jacqueline Mwathe,
Sales Manager
RU
Email Marina | 35-50 years of age | Experience level: first safari
Wonderful safari
Bush Troop arranged everything very well! We had a great guide/driver Joseph, accommodation was absolutely fantastic and sales manager Jacqueline quickly replied to all our e-mails during the preparation of our trip.
NL
Email Ria Hazelhoff | 50-65 years of age | Experience level: 2-5 safaris
personal, excellent service, good listeners, flexibel
In 2007 I booked for the first time my trip through Kenya-Tanzania at Bushtroop Tours & Safaris, this was an excellent trip. So knowing we were going to visit Kenya for 8 days I did not hesitate to contact Jacqueline to help me to make our trip. After we made the planning she booked everything for us and even surprised us with a special anniversary treatment (thanks for that). Bushtroop tours & safaris is a company who puts service at the first till third place and know their and surrounding countries very well. Are interested in people and respect wildlife and animals. For an amazing Africa experience contact them, you will be pleased. Thanks Bushtroop team, you are in our hearts, for sure we meet again.
US
Email Jose Fonseca | 35-50 years of age | Experience level: first safari
Trip of a lifetime , affordable , safe and secure.
Communications was 100%. Jaqueline was always available for us, almost 24hrs a day. With us living in the U.S. the time zones are different , so whenever we had a question or request and her replies came in, in LESS THAN 24 hrs. And we went back and forth on a few things regarding our trip. Reason cause our itinerary included before and after.
We highly recommend Bushtroop Safarii and Jaqueline and Team
AE
Email Noel | 20-35 years of age | Experience level: first safari
My Best Trip Yet
I was amazed by how beautiful Kenya is and how wonderful the Kenyans are. I stayed 3 days in coastal Kenya (Kilifi, Nyali & Mombasa) and marveled on its pristine beaches and delectable seafoods. I did the 3 days in Masai Mara Safari trip which apparently has been the highlight of my trip to Kenya.
I luckily booked the safari package with Bushtroop Tours and Safaris. Jacqueline is very patient and helpful in answering all my queries about the tour. She made the overall transaction smooth and easy for me. I also appreciate how she helped me with some non-safari transactions like train ticket and hotel bookings. When I requested for an airport drop-off on the last day of the safari, she didn't hesitate and assured me that the driver will bring me to the airport. She even called and checked if I arrived at the airport on time.
The entire Masai Mara trip was so amazing. Seeing all the animals around you with the african savannah as the background is just surreal. I was lucky enough to see the great migration of thousands of wildebeest. I've also spent a day in the Masaai village, interact with the locals and learned more about their unique culture.
Masai Mara safari is a must-do experience and there is no other agency who can provide the best arrangement other than Jacqueline and her team in Bushtroop Tours and Safaris. I highly recommend this team.
TW
Email Joanne Huang | 20-35 years of age | Experience level: first safari
10 days trip for Kenya & Tanzania
Jacqueline is very helpful, she gave us many good advices to arrange this 10 days safari trip. She even help to arrange the additional boarder crossing for my parents. We are very lucky to find them to be our safari agent. Our 10 days safari trip was amazing, we saw not only the Africa big 5, but also the black rhino, which is very rarely to be seen.
I really recommend the safari tour with Brush troop and Jacqueline.
CZ
Email Alex | 50-65 years of age | Experience level: first safari
The best Safaris we had
Company Bushtroops safaris fulfill all our expectations. We had a great time, all comunication was perfect, professional. Our driver /guide Dominic was so helpful, so nice. He made our time we spent at all safaris really outstanding. We visited all places we wanted, we observed all animals from big five, so we highly recommend to use company Bushtroops safari for any tour in Kenya.
Disclaimer
- All corporate and/or tour info is provided by Bush Troop Safaris, not SafariBookings
- The tours offered by Bush Troop Safaris are subject to their terms & conditions