Average User Rating

Rating Breakdown
  • 5 star 24
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 24 Reviews
claudia   –  
United States US
Visited: October 2023 Reviewed: Nov 1, 2023

Email claudia  |  35-50 years of age  |  Experience level: 2-5 safaris

exceeded expectations!

we had an amazing experience with nsavi safaris. from the moment we saw the sign with our names on it to hugging our driver goodbye, it just was the best. egide was our driver and we enjoyed his company immensely. he shared so much history and information with us. his spirit was consistently cheerful and as a professional he made sure to always get us what we needed. egide was on time, always consistent and took great care of us. we were truly sad to say goodbye to him. when i come back to rwanda i will definitely be reaching out to hire him again. he was the best!

Pamela Zirkel   –  
South Africa ZA
Visited: October 2023 Reviewed: Nov 1, 2023

Email Pamela Zirkel  |  50-65 years of age  |  Experience level: over 5 safaris

Incredibly interesting, friendly and very flexible

I booked this tour alone so really wondered how it would develop.
Nsavi Tours made sure from the moment we met, (pick up was punctual), to the moment we parted, (me in tears), that every wish I had was fulfilled.
I was looked after so well, (although not needed), and cared for like a family member.
My guide and driver Jasper, went out of his way to make sure every detail of the tour was just perfect.
From the birthday cake, to returning to the falls, yet another game drive to look for lions, the hotsprings, every lake we drove past.
He listened to me and heard what I wanted to see and made it happen.
He is so knowledgable and knew an answer to all my questions, which were at least a thousand a day and drove constantly looking for motives for me to catch on the camera.
The result is over 7000 photos, a million memories and the desire to visit Uganda again as soon as possible.
Nsavi can be very proud of such an amazing guide, that makes all the difference in a tour.
I live and work in South Africa and know hundreds of guides, but Jasper is by far the best, I have ever met.
He is polite, consistent, careful, punctual and friendly.
Nsavi gave me the holiday of a life time and it was worth every cent and more!
Value for money? Definitely!
I couldn’t have asked for better lodges and the itinerary was full but covered all I wanted to see and do.
Will I be back? Definitely!
Will I book with Nsavi again? I’m sure.
Will I recommend Nsavi? Absolutely.
Keep up the good work, you guys rock!

Philip & Fiona   –  
South Africa ZA
Visited: September 2023 Reviewed: Oct 10, 2023

Email Philip & Fiona  |  65+ years of age  |  Experience level: over 5 safaris

A professional & knowledgeable tour operator who showed genuine interest in our travel plans.

From the planning stages of our trip to our arrival in Entebbe a few weeks ago, there was help at hand at every stage, it was a pleasure to deal with a company with such professional values.

Thanks to Victoria for the time and care shown throughout the months of planning, for answering the many questions along the way and for guiding us in our decisions. Everything worked out as planned and our week in Uganda was simply wonderful.

Our journey through Uganda was with Bob, a skilled Nsavi driver, knowledgeable guide and considerate person. Our preference was to drive from place to place to take in the Ugandan countryside. Although each transfer took several hours it was in the comfort of a spacious 4x4 vehicle.

Thanks to Bob for all the interesting information shared along the way, for the care shown and driving us safely around Uganda.

Asante Sana Nsavi!!!!

Tom   –  
United Kingdom UK
Visited: September 2023 Reviewed: Sep 28, 2023

Email Tom  |  35-50 years of age  |  Experience level: 2-5 safaris

Nsavi had thought of everything!

The whole experience with Nsavi from airport pickup to drop-off 4 days later was perfect! They really went above and beyond to make our experience enjoyable. Jacob was incredible as our driver and guide - very friendly and knowledgeable! And he treated us to the best tiny bananas and pineapples we have ever eaten on the drives between lodges. We did the chimp trek and gorilla trek and both exceeded expectation. The lodges were in beautiful locations and the organisation meant that we didnt have to worry about anything from the moment we arrived in Uganda. We met Victoria at the end of our trip before leaving and she had arranged a day bed in a hotel near the airport due to our late flight. Couldnt fault a thing - would so highly recommend Nsavi to anyone thinking of a safari or trek in Uganda! Just incredible! Hope to go back soon!

Annie   –  
Ireland IE
Visited: July 2023 Reviewed: Aug 24, 2023

Email Annie  |  50-65 years of age  |  Experience level: 2-5 safaris

Once in a lifetime adventure ….

Such an amazing trip to view gorillas in their natural habitat - highly recommended!

Richard W B   –  
New Zealand NZ
Visited: July 2023 Reviewed: Aug 21, 2023

Email Richard W B  |  50-65 years of age  |  Experience level: over 5 safaris

Great Adventure

Victoria was the most efficient person running a tour company I have come across. She contacted me via whatapp to find out where I was as I had been delayed in arriving in Uganda. Victoria then helped to get my Ugandan visa processed quickly so I was able to arrive and start on my safari even though I was much delayed. Also my luggage ended up in Kigali and Victoria helped get it to me in my accomodation up country.
I would have not hesitation to use Nsavi again, which I am already planning to in the near future.
My driver Jasper was excellent too and was great at sorting out any vehicle issues. I will request him again next time.

Elaine from Calif   –  
United States US
Visited: July 2023 Reviewed: Aug 13, 2023

Email Elaine from Calif  |  50-65 years of age  |  Experience level: 2-5 safaris

Wants continuous improvement

Victoria is the owner of Nsavi and is hands-on. We had an excellent gorilla trekking adventure, stayed at a great lodge (Four Gorillas Lodge), and their Landcruisers were very comfortable. After a long day of flying in from Serengeti, Tanzania then driving several hours to the lodge, we were tired. What our group appreciated was how receptive Victoria and the drivers/guides were to our feedback as they want to provide excellent service and continuous improvement. They are customer service oriented, and prior to our trip, they provided us with a packing list and asked if we had any food restrictions. I recommend booking with Nsavi.

Caitlin   –  
United States US
Visited: August 2023 Reviewed: Aug 7, 2023

Email Caitlin  |  35-50 years of age  |  Experience level: over 5 safaris

An experience we will remember for the rest of our lives!

Our Nsavi tour was such a memorable holiday! Nsavi was very helpful throughout the booking and traveling process. They made the trip simple and worry-free. The hotel was comfortable with wonderful bird watching. The food was delicious and the service was friendly. Our driver was invaluably helpful, friendly, and great company. The gorilla and golden monkey experiences were something we will remember for the rest of our lives. We had an absolute blast and can't wait to come back and do it again. There is so much more we want to see!

Hannah   –  
United Kingdom UK
Visited: July 2023 Reviewed: Jul 30, 2023

Email Hannah  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing service, incredibly friendly and ensured the best trip possible

From the moment we were picked up to the moment we were dropped off Francis looked after our every need. All of the accommodation was of an excellent quality, all the hotel staff were extremely attentive and helpful, Nsavi have obviously done their research on the best places to stay. The itinerary was actioned packed (why we chose this trip) and lived up to our expectations and exceeded them. We had excellent opportunities to view the wildlife throughout the trip and that Francis worked very hard in the game parks to locate the wildlife and find what we wanted to see. Both the chimp and gorilla trekking were well worth the price of the permits. From the point of enquiring and booking the trip Victoria was extremely responsive in answering all our questions and coming back to us almost immediately. We couldn’t have asked for more from a tour company. We would highly recommend Uganda as a country to visit and Nsavi as a tour company to travel with.

Kamila   –  
Canada CA
Visited: June 2023 Reviewed: Jul 8, 2023

Email Kamila  |  20-35 years of age  |  Experience level: first safari

Nsavi tours provided us with prompt, personable and friendly service :).

Booking with Nsavi was one of the best choices we have made. Even prior to booking, Victoria, the owner and operations manager was very kind, helpful and organized. When paying a lot of money and sending overseas can be nerve-racking, but Victoria made me feel very comfortable and at ease. She was very prompt in answering all of my questions, and was extremely pleasant to deal with from the onset. We emailed frequently prior to our trip and I had even mentioned to my partner many times that I was excited to meet her.

Prior to flying out she ensured that we had everything we needed to arrive in Uganda (it required a bit of paperwork), and have the process go smoothly. She provided us with checklist and guide, and then followed up via email to ensure all of our flights and accommodation were accurately booked for our maximum convenience. I was blown away with how detail oriented, efficient, and well thought out everything was. She even ensured we had a hotel set for the day to freshen up in, as our departure was a midnight departure from Uganda.

Upon arriving, we were met with friendly and efficient service, a driver was set up to pick us up from the airport and took us to our first hotel where we met with Victoria. She went over the details of our coming days and made sure we were prepared for trekking. Again, this made us feel very welcomed and comfortable and we really appreciated these small details. We couldn’t be more grateful for how organized everything was, as it made us feel very at ease, and well prepared. Again, Victoria went above and beyond in ensuring we had everything taken care of for us at the hotel. Her service was very personable, and it was very nice to have the experience of working with someone one on one, someone who cares, and not a big company. We relied on her and put our trust in her to plan our trip well for her, and she went above and beyond. Personally, I thoroughly enjoyed how much she cared about us having a good trip and really made sure we were taken care of.

All of the lodging provided to us was incredible, as well. I want to point out how impressed I was with the level of service, and friendliness at every accommodation, both my partner, and I travel extensively and have stayed at a fair amount of luxury hotels and we both agreed the service provided to us throughout Uganda rivalled that of the luxury hotels, it was some of the best we’ve ever experienced! The cherry on top was the friendliness from everyone, and level of attention- you genuinely felt how much everyone cared about us enjoying our time in their beautiful country.

The two hotels we stayed at were Boma lodge, and four gorillas lodge. (Victoria mentioned to us she has stayed at all of these beautiful properties, and personally vetted them, another detail I was very impressed with).

Upon arriving at Kisoro airstrip, we were greeted by her lovely Driver and tour guide, Vincent, who was very friendly, extremely knowledgeable, and made us feel very safe on the rugged African roads! We had a great time with him over the next few days and learned a lot about the culture, and people of Uganda. Again, Vincent made sure we had everything we needed for gorilla trekking, and continually went above and beyond to guarantee we had a great, and smooth time. I couldn’t be more grateful that we chose Nsavi for our trip as they really made everything more special, and eliminated any stress we had about booking and travel. Victoria even went above and beyond and had gifts like water bottles, little bags, and coffee provided to us upon our arrival (all local) hand stitched with the company name, these cute little details were such a nice treat that again, made everything feel more personal, and really added to our trip!

I want to thank Victoria and her entire team for being so accommodating, so kind, and so helpful and really making our first time in Uganda incredible. I’m so happy we had the opportunity to meet and I hope that people find this review, helpful and choose to book with her incredible company. We felt we underpaid for the experience and level of service we received, I can’t thank Victoria enough for her services and guidance.

Average User Rating
Rating Breakdown
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  • 3 star 0
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