Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
MY
Email Hailey | 20-35 years of age | Experience level: first safari
Horrible Time Management
Throughout my journey, I have encountered horrible time management - punctuality issue. Day 1, I waited at the hotel at the assigned time but the driver came an hour later. After that, every day I got ready at the assemble time but it is usually half an hour later to be picked up. The worst is my last day, also waited for another hour when I was told to get ready at early morning. And I had to wait outdoor for the whole hour.
The safari experience was overall good and acceptable, but try imagining every morning you were on time, but you wasted 30 mins to an hour for waiting to be picked up, and which actually you could have sleep more with the time waiting, will you still feel good and give an excellent review?
It might be other passengers who cause the delay, but as of my knowledge, it’s not the case all the time. The driver himself made inaccurate predictions of time, and I don’t think that the distance between hotels are unpredictable if the driver is experienced or responsible.
I once even thought that Kenyan culture is being unpunctual by delaying every appointment at 30mins, but after I asked other tourists, they were picked up at the assemble time on time. Then I know that it’s not the culture, it’s the person.
Kindly take note on this. The safari is good, but this issue devalue the overall experience.
GR
Email Antonis | 20-35 years of age | Experience level: first safari
Mixed Feelings
So me and my friend , booked a 10 days safari trip in both kenya and tanzania.
That included : masai mara, amboseli national park, lake nakuru and lake naivasha (kenya ) and serengeti national park, ngorogoro crater ( tanzania ) . Food , camps and hotels as well as transportation were all included . The total cost was around 1850usd . For starters, the kenya side was perfect, the driver-guide was always on time and did everything he could to make us have a great time and see as many animals as we could as close as possible.
Then it was tanzanias turn. To begin with , the driven wasnt on time as the hotel the first day when we were in arusha( before going to serengeti) . Secondly, we were supposed to do a 3 hours afternoon drive , before restinf at the camp. Not only didnt we do that but in addition on of the girl with whom we were having the safari , asked for a stop to see some hippos, the driver completely ignored her and continued going towards the camp. The driver-guide didnt seem to know how to drive, we stopped multiple times , during our 3 days in tanzania in order for him to find another driver and help him with his gear transmission. He also got lost multiple times going in and out of serengeti park making u turns every time until he finally finds the way. To sum up to this , at our first night at simba a camp in serengeti, regardless the fact that we have seen fire occuring at 17:00 when we reached the camp at 18:30 and we decided to inform the company( which knew nothing about the fire) we full understood the extent of the disaster. The camp was full of gas due to the fire and it was literally impossible to stay there ,beacuse we were only inhaling gas. After multiple messages and phone calls with the company , they told us that the lodge campa are way too expensive to pay(400 usd per person) and that all other camps were full . The result was that we werr forced to sleep there all night,putting our health at risk by the huge amount of gas he inhaled.
The company told ua that the tanzanian part wasnt run by them, but by another partner , the 7wonders, so they cant practically control all things
After returning back in nairobi, we told the office about how terrible the driver in tanzania was( he was a free lancer with 3 more times in the serengeti park as he told us) and about the fire etc and we demanded a compensation at least for the days we lost in Tanzania. They offered us either a day at the giraffe centre in nairobi or 50usd as a compensation.
Regardless the fact that the kenya part was perfect the real reason about this rating is that when you pay 1850usd for a safari in kenya you are hoping for better solutions when a huge problem appears.
