Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
IL
Email Shira | 20-35 years of age | Experience level: 2-5 safaris
Good
We had an amazing experience with our guide, Charles. He was caring, attentive, and always did his very best to help us see as many animals as possible. Thanks to his experience and dedication, we saw an incredible variety of wildlife throughout the safari.
Charles is very knowledgeable and explained everything in excellent English, making the experience both enjoyable and educational. He shared a lot of interesting information about the animals, their behavior, and the parks.
He was also very responsive to our needs. When one member of our group became ill, Charles immediately helped arrange transportation to the hospital and made sure everything was taken care of. We really appreciated his kindness and support.
He is proactive, drives confidently and efficiently, and always knew where to go to maximize our wildlife sightings. We highly recommend Charles to anyone looking for a professional, knowledgeable, and caring safari guide.
CN
Email qinqin.lu | 20-35 years of age | Experience level: first safari
1-Star Honest Second Review – Extremely Dishonest & Disorganized Safari Operator
This is my second review for this safari company. I previously left a genuine, detailed review of my 7-day trip, yet the business claimed I never traveled with them and pressured the platform to hide my original feedback. This deceptive behavior alone already ruins all trust, and I can only rate the entire service 1 out of 5 stars now—even though the raw wildlife scenery alone might barely deserve a 3-star score on its own. Every unethical, unprofessional misstep from this operator is listed below, supported by full chat logs as evidence.
Core Problem 1: Night-and-day customer communication before vs after full payment
Their response speed dropped drastically once I finished paying the full trip fee. Before transferring money, their staff replied to every message within minutes; after payment, they took zero initiative to brief me on follow-up procedures, airport transfers or paperwork. I had to chase them for several days before they finally sent the airport driver’s contact and payment receipt unprompted. No proactive guidance, zero after-sales care after receiving my money.
Core Problem 2: Deliberately misleading lies about airport SIM cards, costing me heavy roaming fees
Two different staff members contacted me pre-trip, both strictly warned me not to buy a local SIM card at the airport, claiming airport processing would take too long. They promised my safari driver would help me register a SIM card along the route. The airport transfer driver repeated the same lie when picking me up, also urging me to skip airport SIM registration.
After settling the final balance at their office and switching to the main safari vehicle heading to Amboseli, I repeatedly asked the driver when we could get the SIM card—he had absolutely no clue about this promise. He stopped at a local shop nearby, where staff informed me SIM cards registered under foreign passports can only be issued in major cities like Nairobi, not small towns en route. The driver then said we could sort it out after Masai Mara once we passed Nairobi.
This promise was never fulfilled either. After Masai Mara, our group split: two passengers had no further travel plans, so the driver took a massive detour to drop them off first. Our drive from Masai Mara to Lake Nakuru became an exhausting all-day road trip, and he claimed we ran out of time to stop for SIM registration again. Even after switching to a new driver for the latter half of the itinerary, the same empty promise was repeated. I finished the entire 7-day safari without ever getting a local SIM, forced to rely on costly international roaming that cost me around $10 USD per day. The company’s intentional misinformation wasted my money .
Core Problem 3: Discriminatory, unsafe, lazy driver service
Our initial group had four passengers: two Asian women (my travel partner and me), plus two male travelers from English-speaking countries. The driver showed obvious racial bias from the start—he consistently carried luggage only for the two Western men, leaving us to haul all our own bags alone.
After those two men left the group at Lake Nakuru, the driver’s service collapsed completely. He stopped giving any wildlife or landscape commentary for the rest of the ride, and spent nearly all the driving time scrolling his phone while behind the wheel. This distracted driving created serious safety hazards for every passenger in the vehicle. The driver’s service quality did not warrant any tip at all, yet many tourists reluctantly hand over gratuities just because travel guides push mandatory tipping culture online, even when they receive zero attentive service.
Core Problem 4: Unilateral, unapproved last-minute itinerary changes that ruined travel mood
Our group split after Masai Mara, and the two remaining passengers had separate scheduled next stops. Without prior consultation, the driver notified the other girl that her confirmed itinerary would be altered, forcing her to detour and follow my route instead. She spent nearly the entire day on the phone arguing with the office team to fix this unauthorized change, which completely destroyed her enjoyment of game drives. The office finally confirmed her original schedule would stay unchanged and promised to speak to the driver.
Later that same day, the driver tried to pull the exact same trick on me, attempting to rewrite my booked itinerary without asking for consent. I immediately contacted the office to file a formal complaint, insisted they preserve my original travel plan, and requested a driver replacement due to his unprofessional conduct.
Overall Verdict
This safari agency operates with total chaos and zero management oversight. They prioritize collecting payments above all else, with no reliable coordination, truthful pre-trip briefings or quality control over their drivers. The wildlife sightings themselves were mediocre at best—animal numbers were far fewer and less spectacular than advertised, and the whole safari felt little more than visiting an ordinary foreign zoo, with only novelty value from a new environment to offer. Save your money and avoid this dishonest operator entirely; there are countless far more transparent, professional safari companies across Kenya.
SA
Email Alleysha | 35-50 years of age | Experience level: first safari
Above and beyond our expectations
We had the most AMAZING safari organised by Bildad at Super Eagles. From the first contact he had every detail of our trip seamlessly organised. He offered suggestions of route options to maximise our experience but stayed within the budget range we were working with. Nothing was too much trouble and he went above and beyond to make it such a memorable experience for our family. He paired us up with the most brilliant guide, Newton, who safely led our family through an incredible safari experience we will never forget. Newton was very kind, patient and knowledgeable about all the animals, the geography, the culture and anything else we threw at him and formed such a beautiful bond with the kids. It was a true once-in-a-lifetime trip for us and we are SO glad we made the decision to book with Super Eagles as it was above and beyond our expectations. Thank you Bildad, Newton and the team at Super Eagles for making our Kenya safari so incredible.
The best operator (timothy) with high skills and knowledge, the experience is a power point to him
I can’t give the overall experience less than 5 stars, mr. Timothy was able to made us see the 4 of the big 5 and 5 out of the ugly 5 within 8 hours ..
The remaining we saw in other location the other day, which made the trip so exciting, he know what you want and he will make it for you.
With his high communication skills you will be able to enhance your experience and knowledge.
Excellent, beyond imagination
A huge thank you to our tour planner Ms. Daisy and Mr. Moses , our amazing driver and guide! Your patience, support, and knowledge made our Kenya trip truly unforgettable. From explaining wildlife and local traditions to ensuring we had the best safari experience, Best accommodation and Veg Meals , they went above and beyond. We couldn’t have asked for a better guide. Highly recommended!
Best Kenya safari! Moses was amazing, kind, and helpful. Highly recommend Super Eagles! ⭐⭐⭐⭐⭐
We had the best time on our Kenya safari with Super Eagles! Everything was perfectly organized, and they took care of every detail, making our trip completely stress-free.
A special thank you to Moses, who was absolutely amazing. He was incredibly kind, knowledgeable, and always willing to help. He took us to the most beautiful places and made sure we saw so many incredible animals throughout the safari. His passion and expertise made the entire experience unforgettable.
We couldn’t have asked for a better guide or safari experience. We highly recommend Super Eagles, and if you get the chance, definitely ask for Moses—he’s the best! ⭐⭐⭐⭐⭐
CH
Email Sabrina + Roman | 20-35 years of age | Experience level: first safari
The perfect first safari in Kenya – unforgettable from start to finish
Choosing Super Eagles Travel and Tours was one of the best decisions we made for our very first trip to Africa.
As first-time visitors to Africa, we didn't know exactly what to expect, but this safari exceeded every expectation we had. From our first inquiry until the last day, everything was perfectly organized. Communication was always fast, professional, and incredibly helpful. The itinerary was carefully adapted to our wishes and gave us the perfect balance between unforgettable wildlife experiences, breathtaking landscapes, and enough time to simply enjoy every moment.
A very special thank you goes to our guide Wilson. His knowledge of the animals, nature, and Kenyan culture was truly impressive, and he shared it with so much passion, patience, and humour. From our journey to Lake Nakuru onwards, Denise joined us and became a wonderful part of our adventure. He was just as friendly, enthusiastic, and always happy to share his knowledge and stories.
By the end of the trip, Wilson and Denis felt more like friends than guides. Their genuine passion for Kenya made every day even more special.
What amazed us most was that every single day brought new highlights. On our very first game drive in the Masai Mara, we were incredibly lucky to see the Big Five within just a few hours—something we never expected. We spotted a leopard resting in a tree, a baby rhino, cheetahs, elephants, giraffes, zebras, hyenas hunting, crocodiles and hippos at the Mara River, and so much more.
Lake Nakuru surprised us with both black and white rhinos and an unforgettable lion pride with several lionesses, two males and seven adorable cubs.
In Amboseli we experienced huge elephant herds, watched hyenas, vultures and marabou storks feeding together, saw two hippos fighting, enjoyed breathtaking views from Observation Hill, and admired elephants and giraffes with Mount Kilimanjaro perfectly visible in the background on both days.
Tsavo West impressed us with its spectacular volcanic landscapes and the beautiful Mzima Springs, reminding us once again how incredibly diverse Kenya is.
One thing we especially loved was that every national park offered something completely different. Every day felt unique, and every evening we thought, "There is no way tomorrow can top today." Somehow, it always did.
Because we were so incredibly lucky with our wildlife sightings, we jokingly started calling ourselves the "Lucky Crazy Team." Every day something unbelievable happened, and our favourite word quickly became "Crazy!" It perfectly summed up how we felt throughout the safari.
Throughout the journey we always felt completely safe. Wilson drove with great care, and when protests were expected along our route, he proactively adjusted our departure time to avoid delays. It was another example of how experienced, thoughtful, and professional the team is.
Even the longer drives were enjoyable because there was always something interesting to learn, beautiful scenery to admire, or simply great conversations together. Their kindness, flexibility, and genuine passion made this trip far more than just a safari.
If you are looking for a professional, reliable, authentic, and genuinely caring safari company, we cannot recommend Super Eagles Travel and Tours highly enough.
Thank you, Wilson, and thank you also to Denis, for making our first African adventure so unforgettable. We will always remember our "Lucky Crazy Team" and sincerely hope to return to Kenya one day!
DE
Email Günther | 20-35 years of age | Experience level: first safari
Reliable and attentive, always taking care of you
The experience was unbelievable, they take care of us so much, specially Tim our guide and good friend. We went to Amboseli, and he took as to the best spots, always exploring a but about the animals really I recommend 100%
RU
Email Ros | 35-50 years of age | Experience level: first safari
Perfect
We had an amazing 4-day safari experience and would highly recommend this company.
A special thank you to our guide, Alvin. He was absolutely outstanding—always punctual, professional, and incredibly knowledgeable. What impressed us the most was his ability to track and find animals. Thanks to his experience and determination, we saw far more wildlife than we expected, including some truly unforgettable moments.
Alvin was patient, friendly, and always happy to answer our questions about the animals, nature, and the parks. We always felt safe, well taken care of, and confident that we were in the hands of an experienced guide.
Thank you for making this safari such a memorable experience. We would definitely choose this company again and highly recommend Alvin to anyone planning a safari in Kenya!
CN
Email Yu Yang | 35-50 years of age | Experience level: first safari
amazing safari experience in Kenya with tour guide Martin and Super Eagles Travel and Tours
I had an amazing safari experience in Kenya with Super Eagles Travel and Tours Limited. The entire trip was very well organized, and all the hotels, meals, and transportation arrangements exceeded my expectations. One of the highlights of the trip was the breathtaking hot air balloon safari, which was truly an unforgettable experience.
Our tour guide, Martin, was extremely professional, knowledgeable, and friendly. He has excellent wildlife tracking skills and always knew where to find the animals. Thanks to his experience and dedication, we were able to see an incredible variety of wildlife, including many unforgettable close-up encounters. He also shared interesting information about the animals, nature, and local culture, which made the safari even more enjoyable.
I would also like to express my sincere thanks to Peter, the Chinese travel consultant I found on Xiaohongshu. He was incredibly helpful throughout the planning process, patiently answered all of our questions, and provided valuable advice on the itinerary. His assistance with planning the trip, booking the hotels, and arranging our flights made everything smooth and worry-free before we arrived in Kenya.
I highly recommend Super Eagles Travel and Tours Limited to anyone planning a safari in Kenya. If you have the opportunity, definitely ask for Martin as your guide—you will be in excellent hands. If you are a Chinese traveler, Peter’s support and attention to detail will make your trip planning much easier.
Thank you to everyone who made this trip such a wonderful and unforgettable experience. We will definitely recommend Super Eagles Travel and Tours Limited to our friends and family, and we hope to return to Kenya again in the future.
