Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 18
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 20 Reviews
Abhishek T   –  
India IN
Visited: June 2023 Reviewed: Jul 23, 2023

Email Abhishek T  |  20-35 years of age  |  Experience level: first safari

Amazing Bushes Experience :)
5/5

We had an amazing honeymoon experience on our trip to Tanzania.

Priyal and her team were very professional in communicating with us and had prompt responses to our queries & requests.

They took care of all the bookings, reservations, safaris and everything within it for us.

They made sure we had the most perfect experience in our safari tour. They booked our stay at Serena Lodge in Ngorongoro & Kati Kati tented camp in Serengeti.

Since we were vegetarians, they conveyed our diet over to the camp & lodge and we got proper meals and did not have to face any difficulty.

Our guide Mr. Rashid was extremely hospitable and had proper knowledge of the area and animals. He helped us in spotting The big 5 and many more animals and gave us detailed understanding of what we were experiencing.

Overall, my wife and I had a wonderful time honeymoon planned by Priyal and team and would 100% recommend SVAI for anyone planning to travel there.

Rachna D   –  
United Kingdom UK
Visited: July 2023 Reviewed: Jul 23, 2023

Email Rachna D  |  35-50 years of age  |  Experience level: first safari

Absolutely fantastic with great attention to detail
5/5

We booked our Tanzania trip with SVAI Luxe Escapes, and honestly speaking, it's been one of the best package holidays I have been on in a very long time. They were super organised, professional, and looked after us at every step of the way. Their communication skills were amazing especially in the early planning stages to help us understand what our options are and how best to make use of the time we have. Our contact also very understanding and supported our decision to postpone due to Covid, especially as we had elderly parents in the group

We booked a 12 day trip with SVAI, with a pick-up in Arusha, then game drives in Lake Manyara, Ngorongoro Crater, and Serengeti, and then a few days in a lovely 5* resort in Zanzibar, with a Stone Town tour

We completed our 6 day safari trip with one of her drivers, Rashid, who was phenomenal. He put in 110% effort in making sure we didn't miss out on any excitement on the game drives and made it his mission to ensure he covered everything we wanted to see on the safari. We stayed in 1 lodge and 3 camps to make the most of different parts of the Serengeti. Priyal's (our contact) recommendation of the Nyikani camp and Ole Serai camp was spot on as they captured everything you want out of a brilliant experience staying overnight in the Serengeti.

The final phase of our trip was in Zanzibar for 4 nights at the Emerald resort. This was an amazing suggestion by SVAI! It is part of the Leading Hotels of the World Group and it is definitely leading! We were very glad we changed our resort in Zanzibar to this one as per Priyal's recommendation as the previous one had deteriorated in service. We completely trusted Priyal's judgement and honesty, and it turned out to be a brilliant stay, exceeding all expectations!

This holiday was promised as an 'unforgettable trip', and I can honestly say, Priyal and her team delivered from start to finish, going above and beyond. This holiday with my family will not be forgotten for a very long time thanks to SVAI Luxe Escapes

Nehali   –  
United Kingdom UK
Visited: December 2022 Reviewed: Dec 18, 2022

Email Nehali  |  20-35 years of age  |  Experience level: 2-5 safaris

Brilliant service and well organised
5/5

I booked a trip with Svai Luxe escapes with my sister after being recommended by a few people about their tours in Tanzania. The service from Priyal and her team has been exceptional. Priyal created a custom itinerary for us as we had limited time, we visited Ngorongoro crater, The Serengeti and Zanzinbar. We had an amazing trip and our guide Vincent was fantastic and so knowledgeable as well, we got to see so many amazing animals and all of the big 5! The highlight of the trip was the amazing hot air balloon ride with the epic views. The whole trip went smoothly with the transfers and internal flights and we stayed at some incredible lodges. I would highly recommend Priyal for anyone looking to travel to Tanzania.

Thomas   –  
Tanzania TZ
Visited: November 2022 Reviewed: Nov 26, 2022

Email Thomas

Proactivity
5/5

Apart from booking our journey from A-Z Priyal & her team stepped in and up immediately when our flights got cancelled on the day of departure. As a matter of fact they broke the news to us before even the airline could. Proactivity.

Breaking the news is one thing - solving a problem is something else. Within less than an hour we were booked onto an alternative airline, got new connections, and eventually arrived (and returned) as if nothing had ever happened.

And the best of it all? I never had any doubt this would exactly be the way it will play out. It's called trust in somebody who knows what they are doing. Priyal & the team at SVAI clearly know what they are doing.

Yanelys   –  
Tanzania TZ
Visited: October 2021 Reviewed: Nov 17, 2022

Email Yanelys  |  20-35 years of age  |  Experience level: first safari

They are totally professional with an exceptional service
5/5

They are amazing since the day that we decide to book with them untill the date with finished our trip they make sure everything was perfect I remember it was my birthday and they even prepare a surprise for me they make sure u trip is safe the most beautiful views and amazing stay very warm staff very helpful

Rajeel   –  
India IN
Visited: November 2022 Reviewed: Nov 16, 2022

Email Rajeel  |  50-65 years of age  |  Experience level: 2-5 safaris

Exceptional Tour Organiser
5/5

SVAI organised an excellent trip for us to Zanzibar beach resort. The attention to detail and personal touch is their USP. Keep it up!!!

Nassir   –  
Tanzania TZ
Visited: January 2021 Reviewed: Nov 14, 2022

Email Nassir  |  50-65 years of age  |  Experience level: over 5 safaris

Professional and Personal Service from the Svalbard Team
5/5

This is certainly rare these days with the online services, here with Svai, a follow up throughout the information and booking process, also checking on you during the trip. Making sure, what was promised was properly delivered. Priyal, the owner herself has been checking on this and makes our trips seamlessly easy. Priyal and the team, we thank you for always delivering and we look forward to booking our next vacation with you.

Sara   –  
Tanzania TZ
Visited: May 2021 Reviewed: Nov 12, 2022

Email Sara  |  20-35 years of age  |  Experience level: first safari

Kind and helped plan a great trip
5/5

Great value for money, very worth and it was a memorable experience.

Saeda   –  
Tanzania TZ
Visited: August 2020 Reviewed: Nov 11, 2022

Email Saeda  |  50-65 years of age  |  Experience level: over 5 safaris

Detail oriented and very professional
5/5

Priyal was very professional and ensured that all our needs were taken care of. I have no hesitation in recommending her to anyone planning a safari or a family holiday in Zanzibar.

Tracy   –  
Lebanon LB
Visited: September 2021 Reviewed: Nov 10, 2022

Email Tracy  |  20-35 years of age  |  Experience level: first safari

Authentic and Perfectly Organized Safari
5/5

So happy we chose Svai to organize our HM in Tanzania. the trio was so well planned from the moment we arrived to the airport till the minute we left. Priyal managed to deliver us an itinerary that exceeded all our expectation and was extremely reliable in everything throughout the trip. we even had to do last minute changes within the trip which might have caused us a lot of stress if not for her. Our Safari in the Serengeti was magical and the service that was provided, from the car, accommodations chosen, to the follow-up, was nothing but perfect.

Looking forward to our next trip with SVAI

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 18
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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