The Luxury Safari Company
- Located In:
-
United Kingdom
- Size:
- 1-5 employees (Founded in 2010)
- Member Of:
- Air Travel Organisers' Licensing
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $1,003 to $3,761 per person per day (USD, excl. int'l flights)
Reviews
We wanted a once in a lifetime safari. Rose made our dream come true!
Just returned from a family trip in Tanzania. We do not have enough strong words to thank Rose for this fabulous experience! It was our first safari and we wanted a once in a lifetime trip. Rose has been amazing. She understood what we were looking for from the very beginning and organized a tailor-made trip that exceeded our expectations (and they were VERY high!) . And she has been reactive and available 7/7, 24/24 even for small questions all the tIme. Thank you again Rose for taking such good care of us . We will remember this trip forever . Everything was perfect . Can't wait for you to organize a new safari for us!
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Email Rhonda J. | 50-65 years of age | Experience level: first safari
Most Wonderful Experience of My Life!!
I don't even know where to begin in describing how absolutely wonderful this trip has been! Our time spent at both Offbeat Mara and the Serengeti Safari camp were nothing short of amazing. Now I finally understand what people mean when they say that Africa is life changing.
The staff at both sites were lovely and we were very impressed with the nice touches that made roughing it in the bush quite comfortable. Had a great time with Chania and Jesse at Offbeat and our Masai guides Joseph and Kemani were fantastic. Kenya is incredible.
Just when we thought we couldn't top our Kenya experience we arrived in the Serengeti and were completely blown away. The wildebeest migration was more than we could have imagined and the sheer volume of encounters with lions, elephants, giraffes, cheetah...you name it and we saw it. Filbert and the staff at camp were fantastic and we felt like it was even a step up from Offbeat with the more spacious tents and fabulous food! The hot water bottles in our turned down beds were a very pleasant surprise! Our guides Paulo and Enafi were quite skilled and very knowledgeable which made the game drives that much more enjoyable.
Our heartfelt thanks to our new Africa connection Rose at The Luxury Safari Company for putting together such a fantastic trip. All of our flights, drivers and transitions from camp to camp were painless and efficient. We always felt like we were in good hands which is very comforting when so far from home. I'll remember this trip with great fondness for the rest of my life. Thank you so much!!!
Email Simon | 50-65 years of age | Experience level: 2-5 safaris
Simply the best
Rose guided us expertly through the different options for our fairly grown up family of five - and we ended up with a couple of camps and some beach at the end. Everything exceeded expectations. She knows the market inside out. We spoke to a number of companies but it was clear from speaking to her that Rose was the true insider and the level of service was excellent. As for the holiday itself: absolutely fantastic. Personal, great camps, lovely people and wonderful wildlife and scenery. Thanks so much.
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Email Claudia | 65+ years of age | Experience level: over 5 safaris
Solo Traveler Advised to Book Elsewhere: What's Wrong with my $58k?
So, after getting a quote, they apologize that their young operators think I should join a group and they can't fulfil. This after factoring in many single supplements, etc. Do they need a full vehicle for more tipping customers? What is up with this? I travelled all over the world for Conde Nast's Traveler, Departures,
Brides Magazine, Family Circle, Elle Decor, & about 40 in all. Never had my money asked to go elsewhere. Hmmmmm.
Reply from The Luxury Safari Company
Posted on Sep 7, 2016Dear Claudia,
We appreciate the time you have taken to write this review.
1 Within 24 hours of exchanging emails (during which almost all of that time was dedicated to your enquiry only) and phone calls with yourself we soon realised we were not a good fit for you - instead of continuing to waste your time we suggested another operator or group may be more beneficial for your safari plans.
2 None of the properties or Pro Guides we use rely on tips. The best staff are employed by our camps and lodges and therefore they are paid accordingly, without having to worry about tips making up their pay.
3 We secured waived single supplements at two out of four properties we were looking at (something which was done for us as a favour due to our reputation within the industry), something which we did due to your persistence - these supplements are there to cover the losses made by the lodges when a traveller is alone, they are not meant to offend or cause upset, and are not imposed by us. When paying a single supplement you still don't pay the full room price.
4 We will not take anyone's money, no matter how much, if we do not feel we can provide the type of experience the client is after. We prefer to work with that level of integrity, rather than taking bookings we know we cannot fulfil.
Reasons we feel we cannot provide a safari include:
Unrealistic expectations from the client, despite advice/us trying to manage these.
Demands by the client which are not possible in Africa/the World through no fault of our own.
Rude and unprovoked negative language/phone calls/emails put to any of our staff, who work 7 days a week all day and night for our clients and are very precious to us as safari experts and individuals.
Rose & The Team
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Email Diana & Greg......Kay & Ken | 65+ years of age | Experience level: 2-5 safaris
Rose was absolutely the most professional, efficient and thorough organizer we could have hoped for.
My husband, sister, brother-in-law and I just returned from an amazing 14 day African experience. We contacted a number of safari companies asking for a proposed itinerary and cost breakdown as we were unsure as to where we should go and what to expect. Rose Hipwood came back with the most exciting and thorough proposal of all and after reading the reviews on Luxury Safaris and Rose, we decided to go with this company.
Our trip was absolutely perfect from beginning to end. If someone was supposed to meet us, they were there. If a plane, jeep or boat was to transport us from one place to another, they were there. We had excellent accommodations at all three camps including friendly staff, delicious meals and cocktails, experienced guides and drivers.....it could not have been better.
Throughout the planning process, Rose was ALWAYS available and responsive to our questions and concerns and helped guide us through the travel challenges we were presented with due to the COVID pandemic.
We would all highly recommend Rose and Luxury Safaris to anyone interested in visiting this amazing country. We experienced fantastic adventures which provided us with memories that will last a lifetime.
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Email Kay | 50-65 years of age | Experience level: first safari
Amazing!
Luxury Safaris did an outstanding job from the minute we started our adventure. We had absolutely no problems at all and left no stones left unturned. We felt like royalty the entire time. We would definitely recommend this company to anyone planning to go to Africa. Had a wonderful time! Kay & Ken.
RO
Email Anda | 35-50 years of age | Experience level: first safari
Excellent
Very professional, our stay could not have been any more perfect.Rose did all in details,we had a wonderful itinerary including Okawango Delta,Chobe wild reserve and Zimbabwe.Everything was outstanding .For sure I will recommend Rose to everyone and I can’t wait to book another holiday with Rose.
IT
Email Cinzia colombo | 65+ years of age | Experience level: 2-5 safaris
Always the best!
I really enjoy the Professionalism Of the luxury safari company and that you have really what is the best possible. Then of course with game drive chance play a good part, but what I know for sure is that anytime I did a safari with the company it was really outstanding and never had a problem.
Email Deborah A. | 20-35 years of age | Experience level: 2-5 safaris
One-of-a-kind bespoke itinerary and experience curated especially for us!
Excellent personalised experience from start to finish. The team at The Luxury Safari Company are true experts on Africa and were extremely knowledgeable, offering incredible insight and travel options across the continents many wonders.
We ended up going to the incredible Morukuru Beach Lodge for a three-night stay on the De Hoop nature and ocean reserve - a short 3.5 hours drive from Cape Town. It was the perfect place for us to unwind and reconnect in beautiful surroundings. Our Honeymoon Suite was exceptional and the eco-hotel's innovative design felt ultra-indulgent and much-needed after a year of no travel.
The dedicated team were exceptional and always on hand, ensuring we felt comfortable and well taken care of. Thank you again to Hilton, Nicholas, Kayleigh and Corné! The food was also incredible and definitely another highlight.
In terms of activities, the nature walk and drive was both educational and fun! They change every day meaning no day or experience is the same. And sandboarding was unique and extremely picturesque, boarding down the bright white dunes with the ocean in the backdrop. We also cycled across the reserve encountering zebras, ostriches, baboons and various other wildlife.
In relation to Covid, all precautions were taken by the team to ensure safe interaction between guests and staff. We even received personalised masks and sanitiser kits. Worth noting, as an intimate but spacious hotel/location, there is plenty of space to keep to yourself, if you so wish to.
We have inquired about Ocean House and plan on returning with our family later this year for whale watching season!
Email The Hornby Family | 50-65 years of age | Experience level: 2-5 safaris
A Holiday to Remember
A truely exceptional trip, with every detail looked after and thought about. Rose recommended the perfect house within the Borana Conservancy, suiting all of the family's needs - from activities suiting young children to older teenagers, there was plenty to keep everyone occupied and entertained. Rose's service was impeccable, we were in constant communication throughout the preparation of our trip, and her support was excellent. Our stay could not have been any more perfect, so much so, we even ended up extending our stay for another week. The conservancy offers so much, from fantastic wildlife to stunning scenery, with guides ready to suit your every need whether you want to go for a ride, drive or walk.