The review below is the personal opinion of Diane and not that of SafariBookings.
Extremely unprofessional Safari - I recommend you do not book
My sister and I booked a safari with Utopia Safari, guided by owner Exude. and it was a complete disaster from start to finish.
* From the very beginning our driver failed to pick us up, and Exude offered one excuse after another.
*Exaud was unprepared - not hat , no bug spray ( we shared ours)and even delivered us to the wrong location for our overnight of which he as to see our itinerary to know where to take us.
*During the safari, he was distracted by business calls and focused on his camera and other toys rather than the experience he was supposed to provide
* He admitted this was his first safari in a while because he had been working mostly in the office marketing.
*We were taken to the wrong location , again, mid-safari, and he blamed the government and the company for not notifying him of site relocation, showing a complete lack of preparation. We inquired to be told an emails are sent 2 months in advance with relocation notification.
*Our safety was ignored as he led us through challenging terrain without consideration of risk resulting in my sister's injury.
*To top it off he dropped us at the airport only to be told we were a day late and missed our departure flights.
These are only a sprinkle of incidences. Exude claimed to see a memorable safari "EXPERIENCE" , but all we received was a disorganization, distraction and negligence. When we requested a 50% refund, he insultingly offered only 20%. While he may know about animals, that knowledge ends there - he cannot run a professional safari business.
I strongly advise anyone considering Utopia Safari to look elsewhere. This experience cost us time, money and peace of mind.
