Some of the Cedarberg Africa team in South Africa
Cedarberg Africa
- Located In:
-
United Kingdom
- Size:
- 5-10 employees (Founded in 1995)
- Member Of:
- ATOL, SATSA, ABTA & AITO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $800 per person per day (USD, excl. int'l flights)
Reviews
I lost trust in Cedarberg before the trip even started
I am a Luxury Travel Advisor in Canada and personally spend 90 days in S Africa every year. I have traveled to 100+ countries and l just love S Africa and all it has to offer. I worked with Cedarberg to arrange a trip for 3 couples, Golf, Kruger, Cape town and the Garden Route. I found the agent I worked with to be very difficult and lost trust during the planning stages. My clients are very important so I was very concerned with the supplier that I selected for their trip. In general their trip was good however there was a big lack of communication, overcharges and hotel downgrades which was never communicated to me until I met with my clients on the last week of their trip. My clients finished their trip and it took me 2 months to finally have Cedarberg refund the clients for the hotel downgrades which was over $600. In 20+ year of selling luxury travel I have never had such a difficult time with a supplier.
Reply from Cedarberg Africa
Posted on Jun 9, 2026Thank you for taking the time to share your feedback. I am very sorry that this booking did not meet the standard of communication and smooth service that you, your clients, and we ourselves would expect from Cedarberg Africa. We have been in operation for over 30 years and we have never had a bad review this this, so we take it very seriously.
I have reviewed the file personally and accept that some aspects of the handling of this booking should have been better, particularly around email communication and follow-up with you, the travel advisor. As owner of the company, I take full responsibility for that.
I am glad to understand that the clients enjoyed much of their trip, but I fully appreciate that the planning and post-trip refund payment caused frustration for you as their advisor. That is not the experience we want any travel agent partner to have.
There were several factors involved in the final refund amount, including an initial overpayment on the part of the client, last minute changes to golf arrangements, and one hotel change where we accept that we should have handled matters better. We had agreed that the initial refund would be after the client had travelled, just in case there were other last minute changes. However, regardless of the breakdown, the process took longer than it should have, and I am sorry for that.
We have taken this seriously and have reviewed internally what should have been handled differently, especially around clearer communication. I am sorry that your experience with us was disappointing, and I appreciate the opportunity to learn from it. I have sent an email to you privately as well.
All the best, Kate of Cedarberg Africa