Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 44
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 44 Reviews
Diane   –  
South Africa ZA
Visited: March 2026 Reviewed: Mar 26, 2026

Email Diane  |  35-50 years of age  |  Experience level: first safari

Santaviva is Unique, immersive and seamless
5/5

well-organized travel experiences with exceptional customer care, making every trip feel personalized, reliable, and truly memorable.

Tejas   –  
India IN
Visited: March 2026 Reviewed: Mar 18, 2026

Email Tejas  |  35-50 years of age  |  Experience level: over 5 safaris

Santaviva is a professionally competent, helpful tour company that goes that extra mile!
5/5

I got into Kisoro looking for a reliable company for the Gorilla trekking and reached out to Ivan as I was staying at rhe Santaviva hotel. The hotel is a great option as it is a clean, budget friendly place.

I am glad to have chosen Santaviva as Ivan organised the trip well and was clear and helpful with his communication. The entire trip was very well organised and Ivan was there to guide me in all aspects from the permits to the tips that made the trek comfortable.

Yang hui hsin   –  
Taiwan TW
Visited: February 2026 Reviewed: Mar 4, 2026

Email Yang hui hsin  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable and Helpful Tour Company for Gorilla Trekking
5/5

I decided to visit Uganda and join a gorilla trekking trip on very short notice. Luckily, Santaviva Travel was able to organize a one-day gorilla trekking experience for me.

They also arranged my transportation from Kampala to Kisoro and helped book a night bus in advance, which saved me a lot of travel time.

Everything went smoothly, and their assistance made the whole trip much easier. They are reliable and professional, and I highly recommend them.

Alicia   –  
United States US
Visited: January 2026 Reviewed: Jan 24, 2026

Email Alicia  |  35-50 years of age  |  Experience level: 2-5 safaris

Customer oriented, friendly, knowledgeable.
5/5

Ivan was easy to reach and responded quickly to any questions or concerns we had. The value was outstanding especially considering the price of the park fee is the majority of the price. Definitely a dream trip, and Santaviva helped us achieve it!

Lois   –  
Uganda UG
Visited: January 2026 Reviewed: Jan 12, 2026

Email Lois  |  20-35 years of age  |  Experience level: 2-5 safaris

Santaviva is a reliable and professional tour company.
5/5

From start to finish, our experience with Santaviva for our trip to Zanzibar was excellent.
Communication was clear and responsive from the very beginning, and any changes were always communicated in time. All our questions were answered by Ritah, and the itinerary was well explained in advance, which made planning easy and reassuring.

Hotel pick-ups were always on time, transfers to and from the airport were seamless, and the schedule was respected throughout our stay. We felt well taken care of at every stage by our transport coordinator, Mathias.

The tours themselves were well organized and enjoyable. We visited Mnemba Island, Stone Town, Prison Island, and Baraka Aquarium. While we missed swimming with dolphins due to weather conditions, this was well communicated and handled professionally. The guides were kind, patient, and very knowledgeable, adding great value through their explanations of local history and culture.

Overall, the experience offered great value for money given the quality of service, organization, and attention to detail. We would confidently recommend this operator to anyone visiting Zanzibar.

Julia   –  
Uganda UG
Visited: November 2025 Reviewed: Nov 12, 2025

Email Julia  |  50-65 years of age  |  Experience level: over 5 safaris

Exceptional service with follow up throughout the trip. Not usual for an agent to have that care
5/5

My trip to bwindi was exceptional best services ..

Sarah Harmer   –  
United States US
Visited: September 2025 Reviewed: Nov 10, 2025

Email Sarah Harmer  |  50-65 years of age  |  Experience level: first safari

Attentive and Adaptable Tour Operator
5/5

Ivan was great at tailoring our trip to what we wanted and needed. He made the travel smooth and easy. We had a great experience and loved every minute of our trip!

Bernard   –  
Switzerland CH
Visited: October 2025 Reviewed: Nov 9, 2025

Email Bernard  |  50-65 years of age  |  Experience level: 2-5 safaris

Santaviva - very attentive, knowledgeable and friendly guide with good local connections.
5/5

Ivan was our guide and the entire trip was very well organized and performed. It already started with the straightforward and swift communication during the phase of evaluation and selection. Ivan was always very responsive. During the trip we were very well guided and Ivan was always here for us and supported our family in all aspects. We felt very safe, welcome and comfortable during the trip. Thank you so much 😊

Luis   –  
Spain ES
Visited: October 2025 Reviewed: Oct 10, 2025

Email Luis  |  20-35 years of age  |  Experience level: 2-5 safaris

excellent trip through Uganda
5/5

Excellent professional, super attentive to every detail, taking photos of us, perfect experience, very polite and respectful, thank you for this incredible tour and the great experience we had in Uganda.

Corey   –  
United States US
Visited: September 2025 Reviewed: Oct 6, 2025

Email Corey  |  35-50 years of age  |  Experience level: 2-5 safaris

Small touches, local restaurants, hidden stops, flexible timing made the tour feel personal.
5/5

Ivan handled the logistics, Ambrose handled the wheel. We did gorillas in Bwindi and safari + chimp trekking in Queen Elizabeth. Schedules were tight, communication was straight, and the ride felt safe and smooth. Zero hassles—would book again.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 44
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0
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