MAMU TRAVELS TEAM
Mamu Travels and Safaris Kenya
- Located In:
- Size:
- 5-10 employees (Founded in 2006)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Nikos | 35-50 years of age | Experience level: first safari
luxury hotels with indian-like scamming feeling
My tour was a 4 day safari with visit to lake Nakuru and the Maasai Mara national park. I also paid 180 USD to visit some landmarks in Nairobi. The hotels booked were above my expectations,one had a terrific view on the lake.I could see the animals and I had a cultural visit on the Maasai village.I chose one of the most expensive tours, so that I wouldn't need to haggle, yet to my surprise it proved to be the contrary. My driver Tony wouldn't follow our agreement,so I couldn't visit Nairobi and we toured Maasai Mara only one out of the two booked days. He started the tour as late as possible,so we could only take a glimpse of the nocturnal living leopards and lions.Any trial to bring him to reason would result in little punishments (for example I couldn't see how the leopard killed the impala or I had to stay one afternoon at the hotel without safari).Instead of visiting Nairobi,we went to lake Naivasha,where initially it was agreed that I had to pay only 50 Euros yet as we got closer the price reached 150 Euros and when I told him we should turn back it went down to just 3000 shillings paid to his Kikuyu friend for unnecessary guidance services.We were stopping the whole time in different souvenir shops were I had to buy the people drinks and where my driver offered me no assistance in determining what is the fair price for an item resulting in paying double prices as that in the airport even after haggling.During our trip the driver would never talk and if he would, it would be begging for food,tobacco,shampoo,money or giving some false information like trying to manipulate me into double paying for the park fees in lake Nakuru. I contacted the office for help,yet they told me that he doesn't work for them so I should forgive him. They didn't offer me any money back for the places we didn't visit, because of the driver's choice or any link, so that I could share my experience with the world.
Reply from Mamu Travels and Safaris Kenya
Posted on Apr 29, 2025Dear Nikolaos,
Thank you for your feedback.
We are truly sorry to hear that your experience did not meet your expectations. Tony was indeed assigned as your driver; however, we acknowledge that some of his conduct, as described, fell short of our company’s service standards. Please be assured that internal action has since been taken to address this.
Additionally, we would like to clarify that the entrance fees for the Nairobi landmarks were not included in your prepaid package and were communicated as optional activities requiring separate payment.
We kindly encourage all future guests to confirm all inclusions in writing before travel for full transparency.
We remain committed to delivering transparent, professional safari experiences and regret any inconvenience caused. Thank you once again for bringing this matter to our attention.
Kind regards,
Mamu Travels and Safaris Kenya
FR
Email ManOfWild | 50-65 years of age | Experience level: 2-5 safaris
Always listening and ready to help
Good experience in the Keynian savannah and Diani coast
AE
Email Aniruddha Dutta | 35-50 years of age | Experience level: 2-5 safaris
An unforgettable experience
Jumbo …
We had an amazing experience visiting Kenya . The planning process was managed professionally by Mariam and they have been transparent , prompt and supportive throughout the planning as well as during the trip . Our guide Jeremiah and his team of drivers have to be mentioned for being so cooperative, well informed of wildlife and making our trip memorable.
We were lucky to see almost everything in the safari that we hoped to see - thanks to our guides / drivers for being proactive .
Our stay at Emayan Luxury Camp was outstanding with respect to the services provided by the staff .
Overall a memorable trip full of fun .
AE
Email SISIR PATRA | 35-50 years of age | Experience level: first safari
Best choice for Game safari in Kenya
We had a wonderful trip to Kenya in July 2024 during Grand migration. We visited Masai mara, Lake Nakuru, Lake Naivasha and Nairobi. Really had a great experience. Our experience with Resorts, Transport and safari was fantastic. The whole trip was well planed, organised and executed. Continued support, commitment and guidance throughout the trip from Mamu travels was beyond expectations. The enthusiasm and keenness of safari drivers in sighting animals doubled our experience. Overall I would like to give maximum rating to Mamu Travels and recommend to anyone planning trip to Kenya.
AE
Email SivaKota | 35-50 years of age | Experience level: 2-5 safaris
Can't ask for more...
It was a 5 day itinerary made by Mamu Travels for our trip to Masai Mara, Nakuru and Naivasha.
It was superbly organised, well thought about the hotels they booked for us and of course the safari and vehicles for entire 5 days.
The Emaiyan luxury tents is Masai Mara needs special mention for its serene beauty and hospitality, Enshipai at Naivasha probably the best property to stay in as per my experience
Absolutely voting for Mamu travels for everything they did for us (group of 5 families with kids)
AE
Email Sangamitra | 35-50 years of age | Experience level: first safari
Prompt response to all queries. Very good arrangements
The tour was very organized. The stays were wonderful and luxurious.
The safari drivers were good communicators.
Overall a very good experience.
Brilliant
An absolutely amazing experience. Mamu travels was very efficient and professional. Amazing trip. Would definately recommend Mamu travels to anyone.
US
Email Susan Brooks | 35-50 years of age | Experience level: first safari
Lake Nakuru and Masai Mara Safari
This was a great economical safari. Customer service was excellent at both Sopa lodges and our driver Jeremy was wonderful. He was very knowledgeable about the animals and gave us great insight into the local culture.
AE
Email Aliya Blanch Dias | 20-35 years of age | Experience level: first safari
Mariam has been prompt and effective
The agency has been very prompt and proactive with the service write from booking the service till the end of the trip. It is very very very important to have a good know-it-all and safe game driver as Steven who helped in sighting of the big five in the very start of our day one in the Masai Mara Reserve. I can vouch for him 100 percent. Including Policarp who has been going around Nairobi City taking us to some lovely Curio.
Email Righa | 20-35 years of age | Experience level: first safari
It's one of the amazing operation I ever got all things organized and scheduled
Mamu travelers bravo for the best reception and warm welcome by warm hearted stuffs.They have well set dinning with delicious meals of different kind , they ensure you are well fed before going to an amazing safari through the park