MAMU TRAVELS TEAM
Mamu Travels and Safaris Kenya
- Located In:
- Size:
- 5-10 employees (Founded in 2006)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Arnold O. | 35-50 years of age | Experience level: over 5 safaris
Amazing, efficient and reliable.
The trip was magical for me. Everything was seamless, from the planning, bookings, activities selection and coordination. I really enjoyed my birthday trip to Zanzibar and I would do it again and again with Mamu Travels and Mr Bilal.
Thank you 🙏☺️
Email PS | 50-65 years of age | Experience level: over 5 safaris
Efficient booking and communication, an outstanding driver.
Efficient booking and communication, an outstanding driver.
Email Samuel | 50-65 years of age | Experience level: over 5 safaris
Perfect
Seamless beach holiday for our group of 8*
Just got back from our Mombasa beach package with *Mamu Travellers* and they absolutely delivered. We’re 8 colleagues and they handled everything: hotel booking, SGR tickets, flight booking, and all transfers.
Special shoutout to our driver *Josphat* — transfers were done perfectly. He was punctual every day, drove carefully, knew the best routes, and even gave us local tips. Clean vehicle, professional, and made the whole trip comfortable for all 8 of us. Hotel check-in was smooth, SGR + flight tickets came through with zero issues, and no hidden charges.
Mamu Travellers + Josphat made a group trip effortless. If you want a beach holiday where logistics are handled and you just enjoy, these are your people. We’ll definitely book our next trip with them. 5 stars well deserved.
Samuel
Email Eugene | 20-35 years of age | Experience level: first safari
Exceptional service, seamless coordination, and outstanding professionalism
Big thank you to the team for their professionalism and exceptional support in organizing our work team's reservation. The entire process was smooth, efficient, and hassle-free from start to finish. Communication was prompt, all our requirements were well handled, and every detail was taken care of with great attention.
We truly appreciate the outstanding customer service and would highly recommend your services to anyone looking for reliable and professional travel arrangements. Looking forward to working with you again in the future!
Email Glory | 20-35 years of age | Experience level: over 5 safaris
Mamu Travels & Safaris Kenya offered seamless, reliable, and memorable travel experiences.
Had an amazing 3-night girls’ trip with Mamu Travels and Safaris Kenya. Mariam’s service was flawless—smooth pickups, timely confirmations, and excellent support throughout our stay at Voyager Beach Resort. The trip was well organized, stress-free, and great value for money. Highly recommend!
Email Joyce | 35-50 years of age | Experience level: 2-5 safaris
I would describe them as prompt, efficient, and professional
I have used Mamu for a few years now and as usual, their professionalism makes me use them again and again. They give you rates that are transparent and help you make an informed decision before embarking on your journey. I would definitely recommend them.
CH
Email Keerthika.V | 20-35 years of age | Experience level: first safari
⚠️ Avoid Mamu Travels & Safaris Kenya – A Very Unprofessional and Disappointing Experience ⚠️
We booked a private safari tour with Mamu Travels & Safaris Kenya from August 12–15, 2025. Before we paid, their representative Mariam D. was extremely friendly and always quick to respond. However, as soon as the payment was made, that friendliness vanished. She became unresponsive and offered no real help when issues arose.
The real shock came when the tour began.
Our private tour was anything but private. The driver, Daniel, randomly brought along a colleague — turning our private tour into a shared one. And the worst part? Mariam Desimo knew about this from day one and did absolutely nothing, even though she was fully aware it was booked and paid as a private experience.
He made no effort to find animals, didn’t listen to our requests, and basically just followed his own agenda. We felt like passengers on his trip, not guests on ours.
One of the included services in our official itinerary was a visit to a Maasai village. However, Daniel tried to scam us by taking us to a village where we were suddenly asked to pay an extra $30 per person — even though this visit was already included in our package.
As for tipping — the offer already included a mandatory $10 tip per day, which we were forced to pay. So it’s not like we tipped voluntarily — it was built in, and we had no choice.
After the tour, we sent Mariam clear photo evidence showing that:
-Daniel did not use a company vehicle - risking our lifes with a poor vehicle
-the tour was not private as agreed,
-services in the offer were not delivered properly.
Her response? Just an empty apology and a desperate attempt to convince us not to write a bad review. She didn’t care about our experience — she only cared about her company’s reputation.
When we reasonably asked for a partial refund based on the points that were clearly not delivered as promised, they outright refused. A serious company would take responsibility for their mistakes. Not here.
And the biggest joke of all? They claimed they “made no profit” from this tour. Come on — not even a child would believe that. Every tour operator works with special rates and partnerships to generate profit. Trying to pretend otherwise is just insulting.
We're now dealing with this legally through our lawyer — and even now, they refuse to refund us for the services we paid for but never received.
If you’re considering booking with Mamu Travels & Safaris Kenya, I strongly advise against it. In my experience, it was a waste of money, time, and peace of mind.
If you need proof – feel free to contact me privately. I have receipts, photos, and messages to back up every single word here.
I worked with another safari company during the same trip that was 100x better — professional, honest, and truly customer-oriented. So trust me when I say:
I would strongly advise avoiding Mamu Travels & Safaris Kenya. In my experience, the trip was ruined and I felt my money was wasted.!!!!!!!!!!!
Reply from Mamu Travels and Safaris Kenya
Posted on Sep 18, 2025Dear Keerthika,
We regret to read your review, though it does not reflect the facts of your booking or our communication with you.
You booked a 4-Day Masai Mara & Lake Nakuru Private Luxury Safari for 2 adults from 12–15 August 2025 with us at a 50% discounted rate, after comparing multiple operators for a 5-star package. The total you paid was USD 7,980, allocated as follows:
Entim Mara Camp (2 nights, full board, 2 pax) – USD 3,680
The Cliff Nakuru (1 night, full board, 2 pax) – USD 980
Hot Air Balloon Safari (2 pax) – USD 1,200
Park fees (Mara & Nakuru, 2 pax) – USD 920
Transport, driver/guide services, logistics, and taxes – USD 1,200
This full amount was disbursed to the suppliers (lodges, balloon operator, and park authorities). We retain complete records of these costs.
All communication was handled directly via WhatsApp with our representative Mariam. We have full records of these exchanges, including many messages sent at midnight and very late hours, to which Mariam always responded promptly once awake. This demonstrates continuous support — not “disappearance” after payment as you claim.
The difficulties you experienced were caused by the driver’s unauthorized actions, taken without our knowledge or approval. He has since been permanently dismissed. It is incorrect to suggest we knowingly allowed these issues.
Your statement that Mariam asked you not to post a review is false. At no point was such a request made.
Finally, we must note that after your safari you demanded a 50% refund (USD 3,990) on top of the already 50% discount we had given when you booked. Effectively, this amounted to expecting a luxury safari at a fraction of its true value, which is neither fair nor realistic.
As you have engaged legal counsel, we have also involved our lawyer, who has been copied on this matter. Any further claims will be addressed formally through legal channels, including our right to pursue damages for reputational harm caused by false and misleading statements.
The Management Team
Mamu Travels & Safaris Kenya
AE
Email pranjal b | 35-50 years of age | Experience level: 2-5 safaris
exceptional
A life time experience to remember
Mamu Travels and Safaris Kenya had arranged the safari and whole travel exceptionally well, very well organized and hassle free right from the beginning. We travelled in the month of mid July with 2 kids.Special kudos to Madam Maryam . Highly recommend this tour operator if you are planning for Kenya.
Email Aarti | 35-50 years of age | Experience level: 2-5 safaris
Above and beyond
Madam Mariam at Mamu Travels and Tours is an exceptional lady. She ensures that she provides you the best options both that will suit your requirements and budget. Even upon your arrival to the destination and hotel/ resort she calls to make sure that you have reached safely and are comfortable. I give her 10 ⭐️
Email Pierra | 50-65 years of age | Experience level: over 5 safaris
Exceptional
Mamu travels were quick to response to my inquiries.
They advised me best hotel for my budget and got me the hotel that I wanted .
It was my first time using them and I will definitely use them again
They are very reliable and organized.