A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $115 to $2,882 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Melanie | 20-35 years of age | Experience level: 2-5 safaris
Wonderfull
everything was perfect organised & the trip got memories for life.
Reply from Viatu
Posted on Oct 27, 2025Hello Melanie,
That is wonderful feedback—thank you so much! We are thrilled to hear that everything was perfectly organized and that your trip created memories for life. That's exactly what we aim for!
Warm Regards,
The Viatu Team
US
Email Marshall | 35-50 years of age | Experience level: first safari
Impeccably orchestrated experience that combined flawless logistics and authentic local insight.
Our experience with Viatu was nothing short of exceptional—their communication was prompt and thoughtful, service seamlessly professional, and every detail reflected remarkable reliability and value, culminating in a tour so immersive and well-curated that it felt less like a trip and more like a masterclass in hospitality and precision. Simone was our trip consultant and she was absolutely phenomenal.
Reply from Viatu
Posted on Oct 27, 2025Hello Marshall,
What a wonderful summary! We are thrilled to hear that your experience with Viatu was nothing short of exceptional, combining flawless logistics and authentic local insight.
It's fantastic that our communication was prompt and thoughtful, and that the service was seamlessly professional. We aim to make every detail reflect remarkable reliability and value, turning your trip into an immersive and well-curated experience!
We are especially proud of Simone and will be sure to pass along your high praise—knowing she was absolutely phenomenal makes our day. Thank you so much for your kind words!
IE
Email Jane | 50-65 years of age | Experience level: 2-5 safaris
Mardi is experienced, knowledgeable and diligent
Mardi organised the most amazing holiday for us in Namibia. I usually do all our travel research, plans and booking but Nambia is vast with so many choices I am so glad I got Mardi to work on our itinerary and book everything
She was professional and personable. The planning calls were great and really felt personalized. We loved every place we stayed and she got the right mix of balancing the budget and spending in places where it was worth it. Her itinerary was spot on balancing the mix of driving and activities. Always flexible and prepared to look at different options - think she really understood the type of people we were and what we would like. Great call a week before we left to go through everything, questions and some good travel tips. Car Hire was great and the Viatu App was really useful through out the trip.
We felt that everything we did was worth it - just wish we had more time in Nambia, It is a fabulous country to visit and we loved our time there .
Thanks Mardi!!
Reply from Viatu
Posted on Oct 27, 2025Hello Jane,
That is wonderful to hear!
We completely understand that Namibia's vastness can be daunting, and we're so glad you trusted Mardi to manage the itinerary and bookings. It's fantastic to know that her approach was both professional and personable, and that the planning calls felt truly personalized.
Thank you for your high praise for Mardi's knowledge and diligence. We're happy you felt that everything you did was worth it and hope to help you get more time in that fabulous country soon!
Wild Wishes,
The Viatu Team
Email Sofia | 50-65 years of age | Experience level: 2-5 safaris
Very helpful and efficient
Very quick response to the initial inquiry. Video call was helpful to communicate in more efficient way.
Good choice of proposed itineraries. Mardi provided us with friendly and supportive service in organising the trip.
Reply from Viatu
Posted on Oct 27, 2025Hi Sofia,
Thank you for sharing your feedback! We're delighted to hear that our response to your initial inquiry was very quick and that the video call proved to be an efficient and helpful way to communicate your needs.
It's wonderful to know that Mardi's friendly and supportive service helped you find a good choice of proposed itineraries for your trip.
We appreciate you choosing Viatu!
Warm Regards,
The Viatu Team
Email Adrien and John | 35-50 years of age | Experience level: first safari
Viatu planned the best and most magical trip of our lives in Namibia
Mardi from Viatu planned every last little detail for our 12 day driving trip around Namibia. This trip exceeded our expectations, from the amazing wildlife to the breathtaking landscapes and the beautiful Namibian people. It truly was the trip of a lifetime. Everything went so smoothly.. We were a bit nervous about the long drives, but they gave us the chance to appreciate the stunning country. Viatu would check in on us to make sure everything was going ok. Definitely use Viatu to book your bucket-list trip. Thanks Mardi!
Reply from Viatu
Posted on Oct 27, 2025Hello Adrien and John,
That's wonderful! We are ecstatic to hear that Viatu planned the "best and most magical trip of your lives" in Namibia!
It makes us incredibly proud to know that Mardi's meticulous planning exceeded all your expectations, from the amazing wildlife and breathtaking landscapes to the beautiful Namibian people.
We're so glad that even the long drives gave you a chance to appreciate the stunning country, and that our check-ins ensured everything went smoothly for your trip of a lifetime.
Thank you for your fantastic recommendation and for trusting Viatu to plan your bucket-list adventure!
Kind Regards,
The Viatu Team
PA
Email Chris & Ana | 35-50 years of age | Experience level: first safari
Viatu are outstanding - period.
Our honeymoon adventure to Namibia was truly exceptional in every way thanks to Viatu and especially Mardi who was absolutely superb to deal with every step
of the way! From her in-depth knowledge to her amazing recommendations the package she put together was the perfect self drive honeymoon adventure. As well as the Safari experience other highlights were our hot air balloon ride over Sossusvlei and kayaking with seals!
Thank you once again Mardi we will definitely be using you again for our next African adventure!
Reply from Viatu
Posted on Oct 27, 2025Hello Honeymooners!
Wow, thank you. It's truly wonderful to hear that your honeymoon adventure to Namibia was "truly exceptional in every way".
We are incredibly proud of Mardi and delighted that she was superb throughout the planning process. Her in-depth knowledge and amazing recommendations clearly led to the perfect self-drive honeymoon adventure for you both!
The hot air balloon ride over Sossusvlei and kayaking with seals sound like unforgettable highlights!
Thank you for choosing Viatu for such a special occasion. We absolutely look forward to helping you plan your next African adventure!
Email Keith | 65+ years of age | Experience level: over 5 safaris
Highly recommended, with no reservations whatsover - thank you!
It is impossible to overstate how pleased we have been with the experience and support provided by the Viatu team, from the very first contact with Mardi, to the conclusion of our trip. The advice and support before and during the trip was exceptional, with extremely prompt responses to clarifications that we requested while traveling. All four of us were unequivocal in giving the whole Viatu team a 10/10 rating, without any reservations - thank you!
Reply from Viatu
Posted on Oct 27, 2025Hello Keith,
What a wonderful review—thank you so much! We're glad to hear that the entire Viatu team, starting with Mardi, was able to provide such an exceptional experience and level of support for all four of you, from your very first contact right through to the trip's conclusion.
A unanimous 10/10 rating is the highest praise we could ask for! We pride ourselves on offering not just great trips but also swift, comprehensive support while you're traveling, so we're delighted the prompt responses were helpful.
Thank you again for your recommendation; it means the world to us!
Kind Regards,
The Viatu Team
US
Email Terrell | 50-65 years of age | Experience level: first safari
Mardi is like Johnnie-on-the-spot; Customer Service at its Best!
Mardi helped structure our 3-Week Self-Drive adventure throughout Namibia. We were interested in the meeting the people, learning the history, learning the geography of Namibia, driving the roads, exploring the desert ecology, exploring the coastal regions, experiencing what life in Namibia is like, experiencing village and tribal life, and, of course, enjoying a real life Safari! Mardi did not disappoint.
She worked out our accommodations to fit our budget and sense of adventure. I preferred rugged and my wife preferred luxury. Well, we did not do any camping at all (wife's choice), but we did do somewhere in the middle to luxury... Happy Wife on vacation wins out all the time 😊🥰😍.
When we needed to adjust dates, Mardi worked it out immediately. We we wanted to stay in one place longer and shorten our stay at another place, Mardi worked it out. When we had questions on cell phone coverage, navigating around the country, and understanding the differences in customs and traditions, Mardi was very helpful.
She was wonderful to work with. Three weeks in a country for the first time can be a daunting task, but Mardi helped to unravel the tight places.
She worked with us like we were family and not just clients. I definitely recommend Mardi to help plan your vacation. She is always available or will be shortly afterwards, no matter where you are located. We hope to see her in person when we visit South Africa.
Thank you very much Mardi. You are awesome!
Reply from Viatu
Posted on Oct 27, 2025Wow Terrell, thank you for this incredible review! We're happy to hear that Mardi was able to structure such a comprehensive and unforgettable 3-week self-drive adventure in Namibia for you.
She truly is "Johnnie-on-the-spot," and we're so proud that she managed to weave together all your diverse interests—from the history and geography to the desert ecology, coastal regions, tribal life, and, of course, a real-life safari!
We'd love to help you plan your next trip whenever you're ready!
Wild Wishes,
The Viatu Team
Email Julie | 50-65 years of age | Experience level: first safari
Efficient and available
It was seamless from the very beginning.
Agent was polite, efficient, enthusiastic and listened to our requests.
Recommended tours were exceptional and the Viatu team were available and responsive throughout. They even reached out of their own accord to confirm our safety when there was news of wild fires in Namibia near our location.
We are already booking our next trip through them.
Reply from Viatu
Posted on Oct 27, 2025Hi Julie,
That's fantastic to hear! We are absolutely thrilled you had such a seamless experience from start to finish.
It makes our day to know our agent was able to be polite, efficient, and enthusiastic in listening to your requests, and that the recommended tours were exceptional. And yes, your safety is always a top priority— we're glad our communication brought you comfort during the wildfires.
We're looking forward to curating your next adventure!
Warm Regards,
The Viatu Team
DE
Email Katharina | 50-65 years of age | Experience level: 2-5 safaris
Perfectly matched with our wishes
After just two calls with the travel agency, we have got a trip which fit perfectly to what we wanted. Considering activities, quality approaches and costs.
We have got perfect notes, considering what we should book upfront and what we book on site.
We have got a great app where we could see from where to go what the activities are, and which services are included.
Before we started the trip, we’ve got calls and emails with information about the country and what we have to do before like the visa.
All the necessary information we’ve got automatically.
We are very satisfied. It was our dream vacation.
Reply from Viatu
Posted on Oct 27, 2025Wow Katharina, thank you for sharing your wonderful feedback!
We’re so happy to hear that your trip matched your wishes perfectly and that the planning process was smooth and efficient. It’s great to know that our team, detailed notes, and app helped make your dream vacation stress-free and enjoyable from start to finish. We truly appreciate your trust in Viatu and hope to plan another unforgettable journey with you soon!
Warm Regards,
The Viatu Team