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Average User Rating
5.0/5

Rating Breakdown
  • 5 star 65
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

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NN   –  
Australia AU
Visited: October 2024 Reviewed: Oct 31, 2024

Email NN  |  20-35 years of age  |  Experience level: first safari

Very easy to work with.
4/5

Very easy to communicate with. Fast responses and quick to trouble shoot any issues. Great visuals on website and app for a clear description of the itinerary. Over all the trip ran very smoothly and lived up to expectations. Excellent value for money. The only downside is that most of the accomodation was booked a bit far from the national parks/ game reserves. Would have been better to be given an option between cheaper accoms vs convenience of location. I am more inclined to pay more and stay closer. However this was only an issue in Namibia with long driving distances and petrol stations being 30-60 mins away. All accomodations were otherwise great places to stay!

Reply from Viatu
Reply from Viatu
Posted on Nov 25, 2024

Thank you for your detailed feedback! 🌟

We’re delighted to hear that communication was smooth and that you appreciated the quick support and clear visuals on our website and app. It’s great to know the trip lived up to your expectations and was excellent value for money.

We appreciate your insight about accommodation locations in Namibia—it’s a valuable point, especially with the country’s long distances and limited fuel stops. Offering options for closer lodging vs. more affordable options is something we’ll consider for future itineraries. We're glad you still enjoyed the accommodations despite this challenge.

Thank you for traveling with us, and we hope to assist you with another memorable adventure soon!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 65
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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